Prompt customer service support and set up. I have switched a month ago, my internet is fast, reliable and wifi range covers my 2 story home without any extenders. It’s costing less than half than Be... See more
Company replied
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See what reviewers are saying
I'm a recent Telcan subscriber. This week, for the first time that I can remember in my internet life, I received a notice from them telling me they would be performing some network upgrades. I... See more
Company replied
We have our modem in our basement as the cable enters our home there. Unfortunately upstairs an iPhone 13 does not receive a strong enough signal to stream video consistently. Not sure what simple a... See more
Company replied
Calling India via Telcan.com using your smart phone is the fastest, most convenient and the cheapest. But, Telcan offers eight (8) ways to call to and from India. Everyone does not have a smart ph... See more
Company details
Written by the company
Telcan is a leading internet and home phone provider in Ontario & Québec, Canada founded in 1998. We strive to give Canadians access to the affordable Internet they need. We’re proud to bring Canada up to speed by providing hassle-free unlimited home Internet. THERE IS NO FINE PRINT AND THERE WILL NEVER BE. - - - - - - - - - - - - - - - - - - - - - - WHY TELCAN As the “little guy” in an industry full of telecom giants, we have to stay nimble and provide people with a service that meets their needs, not our own. Our lives are changing every day and there’s no reason why one of the most important tools we use on a daily basis should have to stay the same. Welcome to a new era of Internet in Canada. Welcome to Telcan.
Contact info
2800 Skymark Avenue, 402, L4W5A6, Mississauga, Canada
- 1-888-835-2268
- techsupport@telcan.com
- telcan.com
4.1
Great
187 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Stable and reliable
Stable and reliable. It's also more affordable. We switched 3 months ago from one of big brands and so far it's much better.
Great customer service and installation process was fast excellent.
Thank you.
January 8, 2023
Unprompted review
Reply from Telcan
Thank you for taking the time to share your feedback, We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price and we're proud of our team members and always happy to hear positive things about them.
Good internet
April 4, 2023
Unprompted review
Reply from Telcan
Thank you for taking the time to share your experience, Oneil!
Frustrated but Relieved...
Decided to switch over from Start.ca an exemplary isp to Telcan. Regret it as it has been a week without internet. Tech support is a joke and very hard to understand. They promise to give an update over text but they never do. I have to call or text them to get updates. They don't seem eager to troubleshoot problems.
UPDATE: i finally have internet as of April 9 2023, 2 weeks late. Probably one of the most frustrating isp experiences I've had. They did not tell (update) me internet was working until i went and checked modem and saw solid green lights myself.
Internet speed is ok. I'm getting 85mbps on my 100mbps service-could be better. No compensation for my aggravation other than prorating my monthly subscription.
The biggest issue is after quickly getting a tech on the phone, is understanding the tech. Very hard if clear English is not spoken. Would have given 4 stars if this had gone smoother. Hope I don't have to call tech anytime soon.
INTERNET SPEED UPDATE: During past 2 months the Internet speed is still 82-85mbps not the 100mbps signed up for. Funny it never goes over 100mbps, always below rated speed. Used testmy.net to get speed numbers, one of the more accurate sites.
March 28, 2023
Unprompted review
Reply from Telcan
Thank you for your feedback Adelio!. On behalf of our entire team, I would like to apologize for failing to exceed your expectations, At Telcan, we strive to provide excellent customer service and quality products. Our customers are important to us, and we want to do everything we can to meet their expectations. We will be using your feedback to make improvements to ensure we offer an exceptional experience for our clients in the future.
Unreliable service
The connection proved to be unreliable. It was working well but one day everything suddenly went wrong and I’m out of wifi
March 31, 2023
Unprompted review
Reply from Telcan
Thank you for taking the time to write such a well-thought-out positive review of our company, Hamid! We have a 24/7 support system for our customers, request you to please contact our customer support team immediately in case of any service interruption.
Good service. Stable speeds.
Quick resolution to change of package/pricing request. Speed is consistently stable.
March 28, 2023
Unprompted review
Reply from Telcan
Thank you for your review, Alex! We will strive to offer the best internet service at a cheaper price and we're glad that you are enjoying that.
Nice business so far and great service
Nice business so far and great service. Apparently I'm one of the few in the street without connection issues.
Cost is also better than others, so thanks Telcan. Keep it up.
February 1, 2023
Unprompted review
Reply from Telcan
Thank you for giving us a shot, Ang! We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price.
Good service
March 22, 2023
Unprompted review
Reply from Telcan
Thank you for taking the time to share your experience, Mohamed!
Reply from Telcan
Very grateful for your 5-star review, Gurdeep, Thank you!
My original ISP was increasing their rate
My original ISP was increasing their rates out if the blue so I looked around for a new ISP and found Telcan, switching was easy, all I had to do was fill in an online application and make a phone call to schedule an installation (line check). Then you have to call and schedule the disconnection date with your original ISP, you will get transferred to retentions and they will try to give you some lame offer. Just tell them "no thanks". The. You are good to go! Just a modem will be shipped to you very quickly and you just need to wait for your installation date to hook it up. Cheers!
January 28, 2023
Unprompted review
Reply from Telcan
Steve - thank you for being a Telcan client and for your positive review! We know that your comments and experience will help other users make informed decisions when shopping for affordable and reliable internet services.
Very nice internet service
February 15, 2023
Unprompted review
Reply from Telcan
We appreciate your feedback, Sona!
Telcan is a great isp!!!
great service and communication from signup to after installation.... of course, great prices too.... would recommend to family & friends....
January 30, 2023
Unprompted review
Reply from Telcan
We're very glad that you have found our service to be excellent, and thank you very much for your recommendations!
Reply from Telcan
Thank you so much, Faisal, for your kind feedback.
5 Star service
5 Star service! A decent speed, low cost, reliable connection and absolutely EXCEPTIONAL customer service! Thank you!
February 13, 2023
Unprompted review
Reply from Telcan
Thank you for the 5 star review, Andrew!
Very prompt to install my service and…
Very prompt to install my service and very stable and reliable, customer service is excellent
Jordan Levy
Toronto, Ontario
February 7, 2023
Unprompted review
Reply from Telcan
Jordan, we appreciate the positive feedback of our company and customer service.
Trusted internet provider
Telcan has given me quality internet at a very reasonable price and I would suggest everyone look into this company as their customer service is outstanding
January 20, 2023
Unprompted review
Reply from Telcan
Thank you, Robert, for trusting us and for your recommendation.
Flawless installation
Flawless installation, superb performance, outstanding pricing.
January 6, 2023
Unprompted review
Reply from Telcan
Thank you, Beans!
Far less expensive than my prior plan…
Far less expensive than my prior plan with Rogers. I'm saving $50 a month. Should have made the switch years ago!
February 12, 2023
Unprompted review
Reply from Telcan
Better late than never, Stephen! Glad you found us :)
Good reliable service
My experience was great because of good customer service and the internet service is good I am enjoy it. hope the company continue to provide good service for there customers
January 24, 2023
Unprompted review
Reply from Telcan
Thank you, Nev! Our team will continue to work hard to provide great service.
100% satisfied!
All worked out really well, and went very smoothly for a reasonable amount; couldn't be happier! :)
January 1, 2023
Unprompted review
Reply from Telcan
We're so glad to hear that you're happy with the service. Thank you for leaving us a 5-star review!
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