Prompt customer service support and set up. I have switched a month ago, my internet is fast, reliable and wifi range covers my 2 story home without any extenders. It’s costing less than half than Be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm a recent Telcan subscriber. This week, for the first time that I can remember in my internet life, I received a notice from them telling me they would be performing some network upgrades. I... See more
Company replied
We have our modem in our basement as the cable enters our home there. Unfortunately upstairs an iPhone 13 does not receive a strong enough signal to stream video consistently. Not sure what simple a... See more
Company replied
Calling India via Telcan.com using your smart phone is the fastest, most convenient and the cheapest. But, Telcan offers eight (8) ways to call to and from India. Everyone does not have a smart ph... See more
Company details
Written by the company
Telcan is a leading internet and home phone provider in Ontario & Québec, Canada founded in 1998. We strive to give Canadians access to the affordable Internet they need. We’re proud to bring Canada up to speed by providing hassle-free unlimited home Internet. THERE IS NO FINE PRINT AND THERE WILL NEVER BE. - - - - - - - - - - - - - - - - - - - - - - WHY TELCAN As the “little guy” in an industry full of telecom giants, we have to stay nimble and provide people with a service that meets their needs, not our own. Our lives are changing every day and there’s no reason why one of the most important tools we use on a daily basis should have to stay the same. Welcome to a new era of Internet in Canada. Welcome to Telcan.
Contact info
2800 Skymark Avenue, 402, L4W5A6, Mississauga, Canada
- 1-888-835-2268
- techsupport@telcan.com
- telcan.com
4.1
Great
187 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome and trusting
December 14, 2022
Unprompted review
Reply from Telcan
Thank you for your trust in Telcan, Mike!
Internet is always reliable
Internet is always reliable. Billing is easy. Received a credit when Rogers went down, without having to ask!!
December 6, 2022
Unprompted review
Reply from Telcan
Thank you for sharing your positive experience, Viola!
Reply from Telcan
We really love to hear such appreciation for our customer service team! Thank you so much, Rodney!
Reply from Telcan
Thank you for the 5 stars, Bushra!
Quick and easy install from Bell tech
Quick and easy install from Bell tech. However he did give me the wrong information on which port to plug into but I was able to get it working shortly after figuring out the correct port to connect the modem to. Speed is really good.
September 7, 2022
Unprompted review
Reply from Telcan
Oh no! Sorry about the confusion caused by the technician, Justin. We're glad that you were able to figure it out and that you're happy with the service. All's well that ends well :)
The service has been greatI like the…
The service has been greatI like the fact that you can get discounts from your bill in different ways good job
November 13, 2022
Unprompted review
Reply from Telcan
Thank you for your feedback!
Reliable and affordable.
November 13, 2022
Unprompted review
Reply from Telcan
Thank you for your feedback, Mrinalini!
Recommend Telcan!!
Customer Service was great. Furthermore, when there is a service interruption I am not only notified, I am compensated as well.
November 1, 2022
Unprompted review
Reply from Telcan
Thank you for sharing your positive experience, Elle!
Always been happy with the service
Always been happy with the service. Any problems I've had have been addressed promptly and fixed right away. Customer support has been great. Always getting stated speeds with no lag.
November 8, 2022
Unprompted review
Reply from Telcan
Thank you for being a Telcan client and for your positive review, Robert! We know that your comments and experience will help other users make an informed decision when shopping for affordable and reliable internet services.
Telcan is a great value
Telcan is a great value. The only issue I experienced was that the service was unstable in rainy days.
November 8, 2022
Unprompted review
Reply from Telcan
Thank you for taking the time to share your experience, Iyad! Please reach out to our team to sort out the issues you experience on rainy days. Thank you!
Very happy with the service
Very happy with the service. It never goes down. I have the modem in the basement and the second floor of my home it doesn’t lag at all
November 4, 2022
Unprompted review
Reply from Telcan
Thank you for the 5-star review, Giovanni!
I've had great service as well great…
I've had great service as well great pricing. The internet works fantastic and I'm always able to multi task on my pc with out lag.
October 6, 2022
Unprompted review
Reply from Telcan
Thank you for leaving such a great review, Amore!
Telcan is great!!!
Telcan is very helpful and has many different packages available. Great service.
November 3, 2022
Unprompted review
Reply from Telcan
Thank you for your kind feedback, Mark!
Have had Telcan for around 4 months
Have had Telcan for around 4 months, great service with a great price and they keep in contact
July 1, 2022
Unprompted review
Reply from Telcan
Thank you so much for being our loyal customer, Marcel! We really appreciate you taking the time to share your experience with us.
Great customer service.
I had to call them twice and they did provide me great support. I felt a important customer. Way better than my other provider and the same speed is also cheaper. What can I ask more? Maybe a pizza 😁
September 14, 2022
Unprompted review
Reply from Telcan
Hi Martin,
It’s important for us to make sure our customers feel appreciated and valued and we're thrilled that we were successful in making you feel important. Thank you for taking the time to share your experience. Such reviews are appreciated by our teams and motivate us to provide Canadians with the best possible service and competitive internet pricing.
Telcan is the Best company I have dealt…
Telcan is the Best company I have dealt with. Easy setup on line. Very affordable price scale. Have talked to reps, they are friendly and very quick to deal with any questions you have,
November 2, 2022
Unprompted review
Placed a order in Sept...but got…
Placed an order back in Sept...but got a better price. From distributel the network I was With.No problem sir ...your money will be refunded .and you will see it .in 5 to 7 days .Today is Nov 3 .If I could post what I would like to say ...
November 1, 2022
Unprompted review
Telcan is great value for the internet…
Telcan is great value for the internet services provided!
November 1, 2022
Unprompted review
Reply from Telcan
Thank you, Dennis!
I've had Telcan for a year now
I've had Telcan for a year now. It's great! I have a lower speed package and the speed is still great.
Any issues, they resolve quickly. Customer service is very helpful. The one time where there was a service issue ..some technical thing that needed repair..they sent everyone notice. It was resolved within 6 or so hours. They immediately s not a notice saying the next months bill would have 20% off.
Their fees are low compared to others.bi was paying twice as much before i changed. Living on pension only, i can't tell you how much I'm grateful for this!
October 28, 2022
Unprompted review
Reply from Telcan
We're glad to hear about your positive experience with our company, Valerie! and we appreciate your kind words.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.