It was a very easy company to deal with. Friendly and helpful service with a quick dispatch time. Very easy to set up the GPS Alarm system and a very reasonable price compared to other companies. Al... See more
Company replied
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Review summary
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Ordered over the phone on behalf of my elderly mother, after making an initial enquiry by phone to clarify which option would be best for her. Customer service was excellent on both occasions and... See more
Company replied
This is the second time we have used this company. Seven years ago we used it for my mother in law and now are using them for myself. I have accidentally set it off twice and the response has been fan... See more
Company replied
It was easy to order, payment process simple, despatch of product and delivery date, etc good. I would not have been able to set it up but my son did this for me, tested and said was very straightfo... See more
Company replied
Company details
- Emergency Care Service
- Emergency Call Booth
- Home Health Care Service
- Home Help Service
- Aged Care
- Telecommunications Equipment Supplier
Written by the company
As the UK’s leading careline service provider, Telecare24 supports people to live safely and independently in the comfort of their own homes with our advanced digital personal alarms. Our wireless pendant alarms are quick to install, easy to use, and offer peace of mind to older adults and individuals with health conditions. Designed to promote independence, they allow people to remain in their own homes for longer. We offer a range of solutions to suit different needs, including standard pendants, fall detection alarms and GPS-enabled personal alarms for added peace of mind when out and about. With our professional monitoring team available 24/7, help is always just the press of a button away—day or night.
What we do
Written by the company
- Keeping You Safe
- We help thousands of people everyday stay safe at home. Our care team are on hand 24 hours a day, 365 days a year. When you activate our pendant or fall alarm we provide immediate assistance, whether that is providing support with the emergency services or contacting key loved ones to let them know of your situation. Our team answer pendant calls in under 9 seconds.
Order by 1pm for next working day delivery
Free Delivery on all Orders
We will delivery your alarm order on the next working day for free
Contact info
Trident Court, East Moors Road, Ocean Way, CF24 5TD, Cardiff, United Kingdom
- 0800 180 8540
- support@telecare24.co.uk
- telecare24.co.uk
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Happy to record my satisfaction with…
Happy to record my satisfaction with the service so far provided.
I have not made any calls for help todate. I am sure you will meet my needs when called.
July 15, 2026
Reply from Telecare24
Hello,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
i had to ring to verify which button to wear.
It was well explained to my son and he was apple to set it up fairly easily.
July 15, 2026
Reply from Telecare24
Dear Mrs Larkin,
Thank you so much for your review!
We would greatly appreciate knowing how we could have earned that final star from you. If you have any suggestions or feedback on how we can improve, please feel free to send us your email to support@telecare24.co.uk
Kind regards,
The Telecare24 team
Care alarm service that inspires cofidence
We investigated care alarm companies after my octogenarian Father had a fall, an operation and a stay in hospital, and then was released back to his own home where he lives alone.
Telecare24s website and information about their products and services was clear, transparent and made decision making easy.
The physical parts of the order arrived quickly with good communication in the interim.
The product/service was easy to set up even for my Father who is not particularly tech savvy. The instructions were crystal clear, and the verbal feedback from the system letting you know what was happening throughout the setup was very reassuring.
Making the advised test call was very simple, which was again very reassuring in that we know my Father can definitely use the system. Again, the verbal feedback during the short wait for a human to answer was informative and reassuring, and the member of staff who answered was brilliant. She knew my Father's details straight away, checked that it was a test call, verified a few details as this was the first use, and further reassured that they are there 24/7 to help should he need them. She was efficient, but unhurried and her voice and diction were crystal clear which I think is crucial when the caller may be harder of hearing and in distress.
I was so impressed. Really really impressed.
Thankfully he's not had to use the service for real, but it has given both my Father and the family a good deal more peace of mind and confidence than we would have without it.
July 21, 2026
Reply from Telecare24
Hi Ian,
Thank you so much for taking the time to share such a detailed and wonderful review.
Coming home after a hospital stay and a fall can be a stressful time for the whole family, so we are truly glad we could make the process of setting up protection as smooth and reassuring as possible for your father.
It is fantastic to hear that our team member made such a positive impression.
We place huge importance on clear communication and a calm, patient voice on the other end of the line, especially for loved ones who may be hard of hearing.
While we hope he never needs to press his button for an emergency, we are honoured to provide your father with his independence and your family with complete peace of mind.
Kind regards,
Telecare24
Very quick service and easy set up
July 21, 2026
Reply from Telecare24
Hi Frank,
Thank you for your feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
I have been a user of a Telecare alarm…
I have been a user of a Telecare alarm for 2-3 years and was due to renew my annual subscription.
I decided at the same time to upgrade to a Go!Active GPS Alarm.
This was delivered promptly and efficiently and was able to set it up reasonably easily myself.
I did have some difficulty in identifying exactly where the buttons where. The accompanying leaflet clearly identifies the 3 pin plug and the neck chain - both of which in my opinion are pretty obvious (!) but does not indicte the exact position of the buttons. (I had to watch the online video to be sure I had identified them correctly before I was able to make the test call.) It would have also been helpful to have been told that there can be difficulty in make the location check initially, particularly if you live - as I do - in an old house with thich walls and in a village with poor mobile reception. However when I did make the test call, the woman who answered was both helpful in explaining this and very reassuring as well.
I have always found the people answering the phone to be calm, helpful and friendly and am very pleased with the reassurance my alarm gives me.
July 21, 2026
Reply from Telecare24
HI Alison,
Thank you so much for being a loyal customer with us for so many years and for taking the time to leave such detailed feedback!
We are delighted that your GPS Alarm arrived promptly and that our team could give you that vital reassurance during your test call.
We also really appreciate your constructive notes regarding the setup leaflet! I will be sure to pass this along to our product team.
Thank you again for your continued trust in us, and we're so glad you have that ongoing peace of mind wherever you go.
Kind regards,
The Telecare24 team
Everything went extremely smoothly
Everything went extremely smoothly, the lady I spoke to was very helpful. The monitor is for my sister-in-law and she is very pleased. She knows that help will always be at hand when needed.
July 21, 2026
Reply from Telecare24
Hi Linda,
Thank you so much for your wonderful review!
We’re delighted to hear that everything went so smoothly and that our team member was so helpful.
Most importantly, it’s fantastic to know your sister-in-law feels happy and confident having that extra peace of mind.
We're always here whenever she needs us.
Kind regards,
The Telecare24 team
Although we have had Telecare 24 in…
Although we have had Telecare 24 in place for several years as a precaution for my mother, we haven’t had a need to use it until this year. My mother has had several falls and Telecare have been excellent, she doesn’t always hear them over the box in her home but if she doesn’t answer they make contact with me immediately, if she does hear they are reassuring to her to let her know that they will contact me and also reassuring to me when they call to assure me that she isn’t hurt and just needs help getting up.
My mother had an infection recently that caused her some confusion, so she pressed her button to ask for help, they called me immediately to inform me. They are always a kind voice when needed.
July 21, 2026
Reply from Telecare24
Hello,
Thank you so much for taking the time to share your experience with us.
Supporting families through challenging times, especially when a loved one is unwell or has had a fall, is at the very heart of what we do.
We are so glad to hear that our team has been able to bring comfort to your mother and peace of mind to you when you’ve needed it most.
Please give your mother our warmest wishes. We are always here whenever either of you need us.
Kind regards,
Telecare24
It was simple to install and use and…
It was simple to install and use and cheap enough for the service provided it gives my son peace of mind as he can not be here 24/7 I am very pleased
July 16, 2026
Reply from Telecare24
Hi Jennifer,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Pleased with all aspects of my Mothers…
Pleased with all aspects of my Mothers telecare 24 experience
July 13, 2026
Reply from Telecare24
Hi Sheila,
Thank you so much for your review!
We would greatly appreciate knowing how we could have earned that final star from you. If you have any suggestions or feedback on how we can improve, please feel free to send us your email to support@telecare24.co.uk
Kind regards,
The Telecare24 team
Easy to order and install works well…
Easy to order and install works well pressed by accident alarm works
July 17, 2026
Reply from Telecare24
Hi Grahm,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
My Thanks
Since getting my new alarm, I have set it off. Several times by accident and not knowing how to cancel the call ( I do know now) the people on the other end are so patient and polite with me. I thank them.
July 17, 2026
Reply from Telecare24
Hello,
Thank you so much for taking the time to share your experience!
Don’t ever worry about making an accidental call. Our view is that this gives you (and us!) the reassurance that your alarm is working and that help is on hand 24/7, should you need it.
Thank you for your kind words. We're always here whenever you need us!
Kind regards,
The Telecare24 team
Reply from Telecare24
Hi Sue,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
I found the firm very professional and…
I found the firm very professional and the lady I spoke to was patient and helpful. The brochure came by return of post, and it was clear and easy to read. I feel very confident dealing with this organisation and my family are happy with it too.
July 16, 2026
Reply from Telecare24
Hi Margaret,
Thank you for your brilliant review.
We pride ourselves on offering professional, patient, and accessible support from the very first point of contact, so hearing your kind words means the world to our team.
We’re always right here whenever you or your family need us.
Kind regards,
The Telecare24 team
Reply from Telecare24
Dear Mrs Petty,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Very happy with Telecare 24 we have…
Very happy with Telecare 24 we have been using it for many years , my husband before me .
July 10, 2026
Reply from Telecare24
Hi Ben,
Thank you so much for taking the time to share your review!
We are delighted to hear that your family has trusted us for so many years.
Knowing that we have been able to provide continuous peace of mind to you both over the years means the absolute world to our entire team.
Kind regards,
The Telecare24 team
Very good experience
Very good experience. Online information about falls alarm very accessible full explanation, easy to understand and also promptly received hard copy to share with elderly mother. Very easy to order alarm on website, falls alarm delivered within 24 hours. Extremely easy to set up following how to leaflet, very easy to test with prompt reply from call centre. Gives family peace of mind that elderly mother has wrist band falls alarm for safety.
Great service from Telecare24.
July 17, 2026
Reply from Telecare24
Hi Jude,
Thank you for the glowing feedback!
Providing clear, accessible information alongside next-day delivery and friendly response centre support is what we’re all about.
We’re so glad your mum’s fall alarm is giving your family complete reassurance and peace of mind!
Kind regards,
The Telecare24 team
It was easy to order
It was easy to order, payment process simple, despatch of product and delivery date, etc good.
I would not have been able to set it up but my son did this for me, tested and said was very straightforward.
Very happy but hope that I won’t have to use it, but gives me peace of mind knowing that I am wearing the safety device on my wrist, just in case something happens.
July 17, 2026
Reply from Telecare24
Hi Nicholas,
Thank you for the wonderful review! It’s great to know that ordering went smoothly and that your son found the setup so straightforward.
Stay safe, and enjoy that extra confidence knowing support is always just a press away!
Kind regards,
The Telecare24 team
Very simple to install and use.
Very simple guide to installing the alarm and how to set it up. Test was straight forward. Very happy with Telecare
July 31, 2026
Reply from Telecare24
Hi Lee,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Ordering and setting up the equipment…
Ordering and setting up the equipment was very straightforward.
July 9, 2026
Reply from Telecare24
Hi David.
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Order straight forward
Order straight forward, easy to install, delivered promptly, courteous call service handler
July 17, 2026
Reply from Telecare24
Hi Jenny,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
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