Temple & Webster Reviews 12,924

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,366 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and reasonable prices. Many appreciate the ease of the ordering process and the prompt, efficient delivery service, often noting that items arrive quickly and well-packaged. However, some people were dissatisfied with specific issues, such as missing parts in their orders or significant delays in delivery. A few customers also reported receiving faulty products or experiencing structural problems with items like beds, leading to safety concerns and inconvenience.

What people talk about most

Product

Consumers are highly satisfied with the products, often praising their quality, value, and aesthetic appeal.... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising quick delivery... See more

Quality

Clients share positive opinions on quality, frequently highlighting products as great, high-quality, and... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy, with quick... See more

Price

People report positive experiences with price. Customers consistently praise the great and reasonable prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I buy all my furniture from temple & Webster in the last year I have purchased at least 10 items from beds to mattress dining tables recliner chairs I just purchased a king size bed frame & king size... See more

Company replied

Rated 5 out of 5 stars

Have purchased many products from temple and Webster for our new home. From wall sconces to outdoor furniture and everything in between. They have a great customer service to assist with product quest... See more

Company replied

Rated 5 out of 5 stars

I got what I ordered, most important. It came exactly as described on their website. I ordered a gorgeous floral doona cover with a aquamarine background. The doona cover is also reversable! I got 2x... See more

Company replied

Rated 5 out of 5 stars

I ordered two pieces of furniture from Temple & Webster and unfortunately one piece was damaged by the transport company(no fault of T&W). Temple & Webster were amazing and sorted the issue out immed... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Lighting Store
  4. Living Room Furniture Store
  5. Mattress Store
  6. Rug Store

About Temple & Webster

Written by the company

Imagine a one-stop destination for beautiful living at fantastic prices. Temple & Webster is Australia’s largest online retailer in the furniture and homewares market, with over 200,000 products on offer from over 500 suppliers, including direct sourcing capabilities through a private label division. Our vision is simple: to be the first place Australians turn to when shopping for their home.
  • $25 off your first order when you sign up for our email newsletter.
  • Fast delivery across Australia.
  • 200,000+ products to suit every style and budget.
  • Curated collections and style advice.
  • World-class customer service.
  • Stress-free 30-day returns on most items.
  • Sale events, with savings of up to 70% off.

Love saving?

Written by the company

Temple & Webster app
Download the app to hear about our biggest offers before anyone else!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with our purchases

I couldn't rate Temple and Webster any higher than 5, only because it didn't go any higher. I've had nothing but a great experience with Temple and Webster. From the easy ordering, packaging and delivery have all been exceptional. Our furniture has been in most part easy to assemble ( we had a trouble with our tv cabnet) but sorted it out in the end. We love our purchases and we'd buy again from Temple and Webster

March 18, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Bruno, over the moon we hit a 5-star high with you—it’s awesome you're loving your new pieces!

Rated 5 out of 5 stars

The lamps arrived in perfect condition…

The lamps arrived in perfect condition & were well packaged. They are even more beautiful in reality & look extra beautiful when the light is on.
Thank you for your lovely items.

March 18, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Sandra, so happy your lamps look stunning—there’s nothing better than that perfect glow!

Rated 5 out of 5 stars

Very happy customer

My new black bar stools are great, they were easy to assemble and were delivered in a few days. Will go to Temple and Webster first for future purchases.

March 17, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Jennifer, Ah, we love hearing that you're so happy—you’ve totally made our day!

Rated 5 out of 5 stars

Good service

Website easy to navigate, order came quickly. Product looks good.

March 17, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Ross, so glad you're loving the product and that everything was such a breeze!

Rated 5 out of 5 stars

The website is easy to order from

The website is easy to order from. The products arrive promptly and if there are any damages the situation is rectified promptly.

March 17, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Diane, thrilled your orders arrive quickly—we’re always here to help!

Rated 5 out of 5 stars

Love the Arch it looks amazing over our…

Love the Arch it looks amazing over our back gate and it arrived so quickly and assembling it was a breeze!

March 17, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Jenny, thrilled you're loving the new arch—it sounds like the perfect addition!

Rated 5 out of 5 stars

Pretty cushion covers

Easy to find what l wanted online and put order in. Arrived in good time and easy to track

February 26, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Gail, so glad to hear you're loving the new cushions!

Rated 5 out of 5 stars

I highly recommend Temple and Webster

I highly recommend Temple and Webster - their products are true and completely reasonable in price. I ordered a double bed mattress and was kept up to date with its tracking information. It arrived on time and packed perfectly for easy manoeuvrability. I couldn't be happier. Thank you Temple and Webster

March 16, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Liana, so glad your new mattress is a dream—enjoy your great night's sleep!

Rated 1 out of 5 stars

Appalling from start to finish

Appalling, from the protracted time it took for me to receive the item to the attrocious delivery service by Allied Express (delivery instructions not followed and item dumped in road at the back of my house, between bins, when I wasn't home and had provided no authority to leave it), to the fact that the drawer was broken and shattered in parts so the item was unusable, to the even more attrocious Temple and Webster customer service that doesn't respond to emails. I've had to lodge a dispute with my credit card company to make sure my money is refunded. Two months of waiting and a whole lot of stress and messing around has resulted from this purchase. Shop elsewhere.

March 16, 2026
Unprompted review
Temple & Webster logo

Reply from Temple & Webster

Hey Elkay, we’re here to help. Please email care.socialmedia@templeandwebster.com.au with SMQ Elkay in the subject line so we can find your order quickly.

Rated 5 out of 5 stars

Have ordered many items from Temple…

Have ordered many items from Temple &Webster over the last 12 months, so happy with all the items I have received.
Definitely my go to for any house purchases.

March 16, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Tanya, delighted we're your go-to—we love being part of your home!

Rated 1 out of 5 stars

Avoid Temple & Webster for Kitchen Renovation

I’ve just received my third broken sink in a row. Even after a phone call promising better packaging, it arrived with no protection and was delivered roughly by the driver. This has caused a massive domino effect of delays and extra costs with my trades. They offered a partial refund for a faulty product and failed to deliver on every promise made. Truly disappointing experience.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Information on this product was…

Information on this product was amazing. Deliver time frame was exceptional. Will be ordering from T&W in the future.

March 14, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey there, stoked everything was a hit—can't wait for your next order!

Rated 5 out of 5 stars

Great products

Great products, excellent customer service and priced well.

March 14, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Cath, delighted our products and service hit the mark for you!

Rated 5 out of 5 stars

Glistening

Swift delivery. Stunning lamp bases glistens in sunlight and at night they are very classy. Love them.

March 14, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Diane, love that those classy lamps are glistening in your home!

Rated 5 out of 5 stars

Another fantastic purchase!

We recently purchased the 4-Rail Iron Towel Rack and couldn’t be happier. It’s sturdy, stylish, and feels far more premium than the price suggests. The four rails provide plenty of space for multiple towels, and it instantly made our bathroom look more organised and considered. The black iron finish is sleek and timeless, and it feels solid and well made.

Assembly was straightforward, and everything arrived exactly as described. We’ve consistently had a great shopping experience whenever we purchase from Temple & Webster - easy ordering, reliable delivery, and quality products. Always a smooth process from start to finish. Highly recommend.

March 13, 2026
Unprompted review
Temple & Webster logo

Reply from Temple & Webster

Hey Bec, stoked you're loving the new towel rack and that we're still your go-to!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look