Temple & Webster Reviews 12,924

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,366 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and reasonable prices. Many appreciate the ease of the ordering process and the prompt, efficient delivery service, often noting that items arrive quickly and well-packaged. However, some people were dissatisfied with specific issues, such as missing parts in their orders or significant delays in delivery. A few customers also reported receiving faulty products or experiencing structural problems with items like beds, leading to safety concerns and inconvenience.

What people talk about most

Product

Consumers are highly satisfied with the products, often praising their quality, value, and aesthetic appeal.... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising quick delivery... See more

Quality

Clients share positive opinions on quality, frequently highlighting products as great, high-quality, and... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy, with quick... See more

Price

People report positive experiences with price. Customers consistently praise the great and reasonable prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I buy all my furniture from temple & Webster in the last year I have purchased at least 10 items from beds to mattress dining tables recliner chairs I just purchased a king size bed frame & king size... See more

Company replied

Rated 5 out of 5 stars

Have purchased many products from temple and Webster for our new home. From wall sconces to outdoor furniture and everything in between. They have a great customer service to assist with product quest... See more

Company replied

Rated 5 out of 5 stars

I got what I ordered, most important. It came exactly as described on their website. I ordered a gorgeous floral doona cover with a aquamarine background. The doona cover is also reversable! I got 2x... See more

Company replied

Rated 5 out of 5 stars

I ordered two pieces of furniture from Temple & Webster and unfortunately one piece was damaged by the transport company(no fault of T&W). Temple & Webster were amazing and sorted the issue out immed... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Lighting Store
  4. Living Room Furniture Store
  5. Mattress Store
  6. Rug Store

About Temple & Webster

Written by the company

Imagine a one-stop destination for beautiful living at fantastic prices. Temple & Webster is Australia’s largest online retailer in the furniture and homewares market, with over 200,000 products on offer from over 500 suppliers, including direct sourcing capabilities through a private label division. Our vision is simple: to be the first place Australians turn to when shopping for their home.
  • $25 off your first order when you sign up for our email newsletter.
  • Fast delivery across Australia.
  • 200,000+ products to suit every style and budget.
  • Curated collections and style advice.
  • World-class customer service.
  • Stress-free 30-day returns on most items.
  • Sale events, with savings of up to 70% off.

Love saving?

Written by the company

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

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Rated 5 out of 5 stars

Very fast delivery

Very fast delivery - ordered Monday night, came Wednesday morning.
Great quality cat trees (we purchased two), easy to put together as well. Definitely recommend

April 22, 2026
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Reply from Temple & Webster

Hey Jessica, That’s the kind of "zoomies" we love to see! We’re so glad the cat trees were a hit.

Rated 5 out of 5 stars

Great renovation idea with multiple uses.The company temple & Webster is easy to…

The company temple & Webster is easy to deal with, great online user friendly website.
Well illustrated instructions and photos of making the construction very easy.
Great product, should have heaps of uses but I chose to make a coffee station.
Thinking of doing it, just go for it.
💯 confident in the product.

May 6, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Sharon, Wow, a coffee station is a brilliant idea—thanks for the confidence in us!

Rated 5 out of 5 stars

Fantastic Customer Service

I ordered two pieces of furniture from Temple & Webster and unfortunately one piece was damaged by the transport company(no fault of T&W). Temple & Webster were amazing and sorted the issue out immediately and I was super happy with the outcome and their very prompt response. Their customer service was second to none.

April 30, 2026
Unprompted review
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Reply from Temple & Webster

Hey Fiona, Wow, thanks for the glowing review! Thrilled our team could sort things out—enjoy your new pieces!

Rated 5 out of 5 stars

Better than I thought

Better than I thought
Quick delivery

May 4, 2026
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Reply from Temple & Webster

Hey Chris, love that! So glad it arrived early and even better than you imagined!

Rated 5 out of 5 stars

Love this chair

Love this chair! Looks amazing and quality is exceptional

May 5, 2026
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Reply from Temple & Webster

Hey Cristina, so thrilled you love the chair and that it looks stunning in your space!

Rated 5 out of 5 stars

Clear communication

Clear communication. Swift, no fuss delivery. Product is as described. Good price.

April 21, 2026
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Reply from Temple & Webster

Hey Eleesa, that's what we love to hear! So thrilled you're loving the new product!

Rated 5 out of 5 stars

Amazing products- great prices!

Really fast and great products! Very happy with our purchases- favourite store and even better prices!

May 2, 2026
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Reply from Temple & Webster

Hey Jacqui, so happy to be your favourite go-to for your home!

Rated 5 out of 5 stars

Wonderful addition to our home

Wonderful addition to our home. The coffee table was very easy to put together and very solid.

May 2, 2026
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Reply from Temple & Webster

Hey Gail, thrilled the coffee table is such a wonderful addition to your home!

Rated 1 out of 5 stars

Do not buy from Temple & Webster if you…

Do not buy from Temple & Webster if you have any special delivery instructions such as a simple Gate Code.

There is no way to contact them - noreply emails; no reply SMS; stupid Bots only for frequently asked questions; delivery companies claiming to try & deliver YET no one phones.

Utterly poor experience and I still have 4 deliveries to come. NEVER AGAIN

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

I have bought several furnitures from…

I have bought several furnitures from Temple and Webster without any issues. All of them are still in use including items I bought nearly 10 years ago. Delivery has always been smooth and goods quality good and durable. Recent purchase was 4 kitchen bench stools which are a great addition to my house. Can recommend.

January 1, 2026
Unprompted review
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Reply from Temple & Webster

Hey Catherine, Yay! Love that your furniture is still going strong and the new stools are the perfect addition!

Rated 5 out of 5 stars

The delivery service is hassle free

The delivery service is hassle free. They communicate along the way and let you know an approximate time on the day of delilvery.

May 1, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Kathryn, that’s what we love to hear—hassle-free delivery!

Rated 5 out of 5 stars

Quality goods

Quality goods, great customer service, when told a delivery it arrived as stated, I will definitely shop again when needed.

April 30, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey there, so happy you're loving your new finds—we can't wait to see you back!

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