Temple & Webster Reviews 12,924

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,366 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and reasonable prices. Many appreciate the ease of the ordering process and the prompt, efficient delivery service, often noting that items arrive quickly and well-packaged. However, some people were dissatisfied with specific issues, such as missing parts in their orders or significant delays in delivery. A few customers also reported receiving faulty products or experiencing structural problems with items like beds, leading to safety concerns and inconvenience.

What people talk about most

Product

Consumers are highly satisfied with the products, often praising their quality, value, and aesthetic appeal.... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising quick delivery... See more

Quality

Clients share positive opinions on quality, frequently highlighting products as great, high-quality, and... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy, with quick... See more

Price

People report positive experiences with price. Customers consistently praise the great and reasonable prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I buy all my furniture from temple & Webster in the last year I have purchased at least 10 items from beds to mattress dining tables recliner chairs I just purchased a king size bed frame & king size... See more

Company replied

Rated 5 out of 5 stars

Have purchased many products from temple and Webster for our new home. From wall sconces to outdoor furniture and everything in between. They have a great customer service to assist with product quest... See more

Company replied

Rated 5 out of 5 stars

I got what I ordered, most important. It came exactly as described on their website. I ordered a gorgeous floral doona cover with a aquamarine background. The doona cover is also reversable! I got 2x... See more

Company replied

Rated 5 out of 5 stars

I ordered two pieces of furniture from Temple & Webster and unfortunately one piece was damaged by the transport company(no fault of T&W). Temple & Webster were amazing and sorted the issue out immed... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Lighting Store
  4. Living Room Furniture Store
  5. Mattress Store
  6. Rug Store

About Temple & Webster

Written by the company

Imagine a one-stop destination for beautiful living at fantastic prices. Temple & Webster is Australia’s largest online retailer in the furniture and homewares market, with over 200,000 products on offer from over 500 suppliers, including direct sourcing capabilities through a private label division. Our vision is simple: to be the first place Australians turn to when shopping for their home.
  • $25 off your first order when you sign up for our email newsletter.
  • Fast delivery across Australia.
  • 200,000+ products to suit every style and budget.
  • Curated collections and style advice.
  • World-class customer service.
  • Stress-free 30-day returns on most items.
  • Sale events, with savings of up to 70% off.

Love saving?

Written by the company

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

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Rated 5 out of 5 stars

Always find Temple & Webser very…

Always find Temple & Webser very efficient & have very competitive prices . Love shopping at Temple,e & Webster

April 4, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Marie, We’re so happy you’re loving the efficiency and great prices!

Rated 5 out of 5 stars

Very prompt service and good products

Very prompt service and good products. Will definitely shop with them again.

April 2, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Kirsty, Knowing you’ll be shopping with us again is the best news we’ve heard all day!

Rated 5 out of 5 stars

I recently purchased furniture from…temple & webster Victoria

I recently purchased furniture from this company and I couldn’t be happier with the experience. From start to finish, the service was excellent — friendly, helpful, and professional.

The quality of the furniture exceeded my expectations. Everything looks beautiful, feels durable, and fits perfectly in my home. Delivery was smooth and on time, and the team handled everything with care.

It’s not always easy to find a company that delivers both great products and great service, but this one truly does. I highly recommend them to anyone looking for stylish, high-quality furniture.

Thank you again — I absolutely love my new pieces!

April 2, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Rayan, We’re just so glad we could make the magic happen for you!

Rated 1 out of 5 stars

What a stuff up is all I can say

What a stuff up is all I can say. Temple and Webster you have terrible customer service. When a large trade order is placed, money paid and the order isnt delivered and then its activated on the day you need it even though you dont want it anymore ...its a nightmare! Im now left to return all the funiture thats arrived!... which is an hour and a half away from where I live, 3 days of extra work sourcing furniture elsewhere, no case manager assigned and dealing with all random people in another country. Where has customer service gone? no longer a trade customer and the saga is still going on......

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Delivered in a timely manner

Delivered in a timely manner. Great range of home furnishings. Products are usually good quality.

April 1, 2026
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Reply from Temple & Webster

Hey Sarah, lovely to hear you're loving our range!

Rated 5 out of 5 stars

I ordered a lounge and it came over a…

I ordered a lounge and it came over a week earlier than expected, within days of the order. Quick swift delivery, highly recommend

April 1, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Jess, hope you're absolutely loving your new sofa—enjoy!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, easy to order, great range of quality products

April 1, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Elise, thrilled you love our range—enjoy your new finds!

Rated 5 out of 5 stars

172 cm Parian Cat Tree

Parian Cat tree was easy to assemble, looks great and arrived swiftly and my cats love it.

April 1, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Cristianne, love that the Parian Cat Tree looks great and your cats are obsessed!

Rated 5 out of 5 stars

Great shopping experience

My package arrived so quickly, the website was good and my new winter sheets are so snuggly ❤️

March 31, 2026
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Reply from Temple & Webster

Hey Yvonne, so glad your winter sheets are keeping you cozy! Enjoy the snuggles!

Rated 5 out of 5 stars

great and swift honest service

great and swift honest service. Happy to use them again. rec0mmend this company to all. Product exactly as advertised. Delivery quick, and easy to search for products on the site.

March 31, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Kathleen, thanks for the glowing review! We look forward to seeing you back again soon!

Rated 1 out of 5 stars

Placed order 16 Feb

Placed order 16 Feb, shortly after I received an “item has been shipped” email with a tracking number. When arrival date had passed by a week I contacted the shipping company who said they never received the parcel. I contacted temple and Webster who said it wasn’t actually even in stock! With no plan on when it would be next in stock. They accepted my order, told me it was shipped and I waited over 6 weeks in the end without even telling me they didn’t actually have any and no plan to resolve- they didn’t have an idea when they would next have some?? Terrible customer service. Would not use again

March 30, 2026
Unprompted review
Temple & Webster logo

Reply from Temple & Webster

Hey Gavin, we’re here to help. Please email care.socialmedia@templeandwebster.com.au with SMQ Gavin in the subject line so we can find your order quickly.

Rated 5 out of 5 stars

I have made multiple purchases from…

I have made multiple purchases from Temple and Webster and have always been extremely happy with all my orders.
The only issue I ever had was a delay in a pergola delivery, however I reached out to customer service and they followed it up straight away and kept me updated as to when it would arrive.
I would highly recommend T&W

March 30, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Jessica, thanks for being such a loyal fan—so glad we could get that pergola sorted for you!

Rated 5 out of 5 stars

Extremely impressed

The bed and mattress exceeded our expectations.
However, the construction of the bed was difficult and time consuming, but the end product was brilliant.
Delivery service brought product into our home to the room it was to go in, and it was extremely heavy.

March 30, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Wendy, so happy you're loving the new bed and mattress—enjoy!

Rated 5 out of 5 stars

I love these teddy bear sheets

I love these teddy bear sheets. It's like snuggling up to a big Teddy bear. Lovely and warm on a chilly night, in bed and reading my book before going to sleep.

March 26, 2026
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Reply from Temple & Webster

Hey Angela, thrilled you're loving those cozy teddy bear snuggles and staying warm!

Rated 5 out of 5 stars

Queen soft sheets brilliant

You people kept me in the loop all the time, when I had to expect the parcel to arrive and that was exactly what happened I waited and it arrived at my door all parcelled up beautifully on time and now I am enjoying how soft the sheets are.
Thank you so much.
Regards
Shirley

March 26, 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Shirley, so thrilled you're loving the sheets—thank you for the glowing review!

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