Ten Health & Fitness Reviews 30

If it were possible to give a negative rating, I would.
I applied for a role and attended an interview in September 2025, which was a positive experience. I was advised that I would be contacted regarding next steps, but after an extended period of silence, I followed up by email. At that point, I did not expect to be offered the role due to the lack of communication.

The issue is not the outcome, but the professionalism of the process. A simple rejection email would have been appreciated rather than leaving candidates without any response after investing time and effort.

I am a fully qualified Pilates teacher, yet I was informed that I would need to pay an additional £2000 for unaccredited in-house training, which suggests that they primarily employ individuals trained internally.

I eventually received a response after following up again, with an apology for the lack of communication. While the apology is noted, the overall experience was disappointing and unprofessional.

I have to agree with cake lovers experience. i’ve been going to ten chiswick on and off for a while and watched the classes deteriorate. it’s no longer pilates, its very much legs bums and tums on a reformer. a lot of the instructors aren’t on the site so qualifications aren’t available. it’s the same class over and over and over again. the springs are never modified to suit build and/or injury. i’m both hyper mobile and a polestar trained instructor so modify myself. On the latest summer unlimited package, i’ve turned to once at 7am ro be sent home as there’s no instructor and again had all morning classes cancelled this morning.
i also find it absurd that summer unlimited classes are charged at £20 if you don’t attend despite not being full.
i’m so disappointed with it all im hardly going yet paying. i honestly don’t know why.

I have been a regular attendee at this studio for some time now and just a couple of weeks ago I would have written a rave review. However this week Ten Health have launched a new timetable which has taken a wonderful freelance teacher off the reformer timetable and given all her classes to a new full time instructor. There is another new full time instructor who is also teaching many classes previously delivered by superb and experienced teachers who have now been assigned to Classical Equipment Pilates ( which is a more expensive class at an already high priced studio). I tried one of the new instructors and can honestly say it was the worst and most boring class with an instructor who was totally unenergised and seemed to think that she was at a legs, bums and tums at the local leisure centre. I have been investigating other studios in the area such as Home Wellness and Reformcore and if the situation is not addressed will cancel my direct debit. I feel so upset after spending thousands of pounds at this studio that they would treat loyal customers like this.

Great reformer classes and really want to shout out Nehir's beginner classes. I'm new to reformer and have loved her sessions, they've been an amazing workout to help me recover from an injury.

Kings Cross - Jeanna K and Caitlin I - amazing!!!
I really can’t thank them both enough for the incredible support and guidance provided during one of the most challenging times in my life. After a traumatic delivery due to severe pre-eclampsia and the early arrival of my premature baby, I was physically and emotionally drained. Jeanna K from Kings Cross Ten Health helped me navigate my post-partum recovery with compassion, professionalism, and deep expertise.

She tailored every session to my needs and recovery pace, always listening to my body’s signals while encouraging me to rebuild strength and confidence. Her professional approach didn’t just help me regain physical fitness-it played a crucial role in my emotional healing too. She also recommended I see Catlin I in parallel (Physio) which really was a game changer in my recovery.

Jeanna as a PT truly understood the challenges new mothers and their bodies face, especially those recovering from difficult births. I felt supported, seen, and empowered every step of the way. I am beyond grateful for her help and would recommend her to any new mother looking for a knowledgeable and empathetic personal trainer.

I’ve been attending dynamic pilates classes at Ten Health & Fitness in Fitztrovia and can't speak highly enough about them. The classes are simply amazing, pushing me to my limits while ensuring a fun and engaging experience every time. The facilities are flawless—clean, well-maintained, and perfectly suited for a rejuvenating workout.

What truly sets this place apart is the team of trainers. Each trainer is lovely, supportive, and highly knowledgeable, making every class not just a workout but a learning experience. Their enthusiasm and dedication are contagious, and they always ensure that everyone feels welcomed and motivated.

I always look forward to my sessions here. If you’re looking for a studio that offers a great blend of challenge and encouragement in your fitness journey, Ten Health & Fitness in Fitztrovia is definitely the place to be.

Amazing staff and great classes. Lovely studios.

I have been receiving treatment from Sam for a trapped nerve in my neck which was, from the outset, extremely debilitating. With ongoing treatment and a structured exercise regime I have been able to regain my strength and mobility to be able to get back on court competitively

I was referred for physio following major abdominal surgery which I underwent in December last year. So, I was feeling quite fragile and flattened before I started my sessions with Samantha Rule at Ten Pilates in Chiswick. Samantha is really great and spent a lot of time listening to me (she is also very knowledgable in the area of Women's Health which has also been very helpful and useful) reassured me about my fears and also agreed upon what I was hoping to gain from our sessions. Slowly but surely, I have regained confidence and built up strength with a series of exercises which are closely monitored by Samantha. I just wish I had started physio much sooner as it's made a huge difference both physically and mentally to how I feel about my body. Samantha has a very relaxed approach, is patient and makes you feel comfortable and at ease. I am getting stronger and feel more confident all the time now and I would highly recommend considering Samantha for your physio needs.

I had the best massage with the lovely Sarah at the Kings Cross studio, I'd go every week if I could! Couldn't recommend enough!

I was referred to Ten (Joana Carmo) following reconstructive surgery on my ankle, she was brilliant in getting me back to running.

She didn't want to see me three times a week like some physios would and if I had not done the required exercises then she would move appointments out to save wasting them.

I've been signed off by her and am back to running, doing pilates and in a much better space.

for the work I had done on my ankle I was not hoping for too much, but was ver pleased with the outcome.

Horrible experience, my appointment got cancelled when I was 2 min from the door becauce the physiotherapist was to lazy to wait and I’ve still got charged the full amount. Also worth mentioning that I’ve called in advance to mention that I’m running 15 min late and they told me over the phone it’s fine.

I currently attend Ten for it massage and class offering and can not recommend it enough to my friends. The trainer quality is excellent and even their new trainers seem to be a level higher than other providers.

I had a Sports Massage with Monika at King's Cross, and it was undoubtedly the most professional pair of hands that I have ever experienced for physical therapy. She quickly identified where my issues were and wasted no time in remedying them. I left the session feeling notably different, and carrying significantly less tension.

In August, I encountered an issue where I was unexpectedly charged £500 for 20 classes on my card, with no prior email notification. This situation became increasingly frustrating.

After a month of back-and-forth emails and finally receiving a full refund, my last email to them expressed my disappointment:

It's disheartening that Ten isn't taking responsibility for mishandling their customers' bank details and processing payments without proper confirmation. Upon reviewing their emails, it's evident that my £2000 annual contribution doesn't seem significant enough for them to value a loyal customer. Trying to shift blame onto a customer, especially when there are no recorded calls, is simply unreasonable.

I won't be continuing my membership with Ten. It's appalling to be treated so poorly, especially when I was the one highlighting their wrongdoing and didn't even receive an apology.

For fellow Pilates enthusiasts, please exercise caution and closely monitor your expenses at Ten. They don't seem diligent when it comes to charging your cards, and they don't always send email notifications for your purchases.

I went to Ten Health for the second time this year, where Ilias saw me quickly for a slip disc made worse by muscolioskeletal symptoms. Ilias (Notting Hill) provided effective treatment including a massage suited to my condition. The exercises he recommended to do at home were incredibly useful in relieving the excruciating slip disc pain. After only a few appointments my back was getting better and the road to recovery was in sight. Really grateful to Ilias for such a speedy and professional service.

I've been going to Ten Pilates 2-3 times every week for 18 months now and highly recommend them. I have found all instructors to be knowledgeable and helpful. As all the trainers learn the Ten Pilates way the classes are very consistent, and there are new moves added all the time so that I always learn something new in every class. I have moved up through each level and even though some moves are challenging I've never had an injury as they provide plenty of advice about the correct form.

I purchased an item from this company via their website. I did not receive the item and they ignore my emails. AVOID THIS COMPANY!

Public Health Hazard - Hatton Garden

Be warned, this “health club” is based in a water damaged basement with no windows and poor ventilation!

I am natural health practitioner, working with clients who suffer from chronic fatigue – for anyone who does not know what this is, it’s extreme fatigue which can last for decades. It's often due to environmental exposure to heavy metals, mold, or other environmental pollutants, and is incredibly difficult to treat.

During my second visit I noticed that the hallway floor was damp and spongy, which suggested that the building was suffering from water damage that needs to be addressed. When I asked about this, adding that the building smells of damp, one of the team members grimaced and nodded her head.

I raised the issue with management on 1st September 2022, along with several other issues, however, I’ve had the misfortune of dealing with an unhelpful team of people who have no real care or regard of my custom.

I purchased an unlimited package, however, after my second visit I was unable to make the class – when I tried to cancel, I saw a message saying I would be charged £15.00, and did I wish to proceed? This was at 10am and the class was at 6pm, so I ignored it thinking it doesn’t apply to me since I had pre-paid for an unlimited package. However, £15.00 was debited from my card, so I went in to ask to see my contract and was told that it is written on the websites T&C’s.

This surprised me as no one mentioned that there is a 24-hour cancellation period or a £15.00 penalty when I signed up, and the T&Cs were not sent to me. I was also not told that I would not be allowed to enter a class without grip socks which cost £14.00 – the reception team seemed happy to tell me that they are cheaper on Amazon, however, it would have been helpful to tell me that they were required upon joining, along with the 24-hour cancellation fee and £15.00 penalty charge.

As a side note, I am also a member of Gym Box which is 5 mis walk from Ten Health Fitness – they have a one-hour cancellation period, and a 3-strike ban preventing you from booking a further class, which ends within a month, (you can still attend a class, you just can’t pre-book), so this 24-hour cancellation notice, and £15.00 penalty really took me by surprise.

The gym agreed to refund the £15.00 as a gesture of goodwill on 6th September, and my money paid for unused classes – it took 3 weeks to receive the £15.00 and 6 weeks later I am still playing email ping-pong whilst waiting for the remaining balance. A quick look at their accounts on Companies House shows that they are in dire straights!

Moral of the story, if a gym doesn’t offer you a contract or highlight their T&C’s they can change the T&Cs at their discretion and charge you without notification. If a gym has poor ventilation, or any signs of water damage or smell of damp do not enter!

I am hopping that this gym will eventually honor their word, in the meantime, I’ve raised the issue with the Citizens Advice Bureau who also contacted Trading Standards.

I bought one month for 7 pilates classes in Mayfair studio in June for £135 and finished the package.
Then I saw £135 out of my account in August. I called up Ten and asked, the person who picked up the call said he would contact his office to set this straight as the Mayfair studio is closed from August and this shouldn't happen. I waited but didn't get my refund so I emailed them a couple times, also dispute with my bank.

Yet, somehow they told my bank that I bought 3 months membership and they won't refund the money.

Firstly, if it was really 3 months membership (which it wasn't), then they would have taken the money in July, when my first month ends in June.

Secondly, I bought for Mayfair studio and the studio closed in August. Should they ask the customer if they want to continue to join other studios before charging them? They didn't contact me and just charged me in August for £135 without an explanation.

I think this is terrible customer service but also rip off when you charge someone without providing them the service and without notice.

*** An update:
A customer service person from Ten Health said that they would refund after my complaints. However, until today 28th Novermber 2022, I haven't received any refund from them. I emailed her but no reply.