Tenancy360 Reviews 71

The staff were understanding and helped me with alternative ways to upload my documents for referencing after I was struggling to send the documents needed for reference check. They supported me until I submitted all the required documents happy with the service I received from staff.

The whole referencing process was made easy with a simple and clear online form to fill in and documents to upload. until each section is completed properly, you can't move on to the next section. And once complete and sent you can track your referencing progress. Tenancy360 could not have made this process any easier for a prospective tenant.

A process we have never gone through before , but the step through procedure was clear and easy to understand and gave us time to find all the relevant information to complete correctly

Speaking to a really helpful young lady from The Red Squirrel letting team if we come across any issues or problems ,I think was key.

Smooth experience

Referencing completed promptly and excellent and responsive customer service. To improve, it would be great if they could inform applicants that referencing is complete. Obviously the letting agent should get back to the prospective tennant but there can be a delay there

Easy and quick

They are very quick on processing the referencing, hopefully i'll get the flat soon 🥹 fingers crossed! 🤞🏻

The process is easy and straightforward,user friendly l may say.

The staff was very helpful friendly and very quickly responding to all my enquiries.

Makes the process so easy, quick to answer the phone or chat support. Really cannot rate them highly enough.

The lady that attended to us did a great job and the apartment it 🥰

Very swift and easy

Shocking. Having been asked to be a guarantor, I tried the link sent me which failed. I gave up after about 10 attempts. I then contacted them via e mail and finally got a link that worked. Half way through filling this in on a laptop, it insisted I move to using my phone. As a guarantor, why do they need access to:
a selfie - plus..
a passport - plus...
a driving license - plus...
DIRECT ACCESS TO MY BANK ACCOUNT! plus...
A Utility bill from the last 12 weeks - plus...
A pay slip - plus....
A tax return

I will certainly be following this up under the data protection act. Where is my data now and who has access to my bank account?
This process took a week to complete.

Whatever happened to the tried and tested process of a signed legally binding guarantor agreement document? It has sufficed for years successfully.

Very easy to follow, no problems

Outstanding service and personalised support, across the whole process right from the beginning to the end, especially the understanding from the team in the unfortunate difficult life circumstances. Many thanks to the team.

The services were absolutely amazing, I've never felt so noticed and appreciated. The staff are lovely people and are easy to talk to.

Very helpful and quick.

The company was fast and great. They had good, quick questions through a special program on the website, and they made quick calls or sent emails when needed. Everything took only 2 working days, and we are happy to move to our new place!