It’s two months now that I have been without this service following the upgrade to their supposedly improved app. I have been a paid customer of TennisTV for over 6 years. Multiple emails to support... See more
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I used to enjoy this app but the last month has been hopeless, being unable to watch matches on phone or TV. Absolutely the worst, actually non existent, customer service. Not the courtesy of a re... See more
Company replied
I don't think this company would want to improve. They simply refuse to return your money for months on end without supplying any service. There is always some technical error which can never be fixed... See more
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Recently subscribed and overall happy with the service. Watching via Firestick and video quality is very good. Some matches on outer courts aren't a good viewpoint. Main issue is the commentary ..Kevi... See more
Company details
Written by the company
Tennis TV – Official ATP Tour Live & On‑Demand Streaming Tennis TV is the official streaming service of the ATP Tour, giving tennis fans worldwide access to live and on‑demand coverage of every ATP Tour tournament, including ATP Masters 1000, ATP 500 and ATP 250 events. Subscribers can watch thousands of live matches and replays throughout the season, with full match replays, highlights, classic matches and exclusive ATP content. Tennis TV offers multiple courts, flexible viewing options and high‑quality streams, so fans never miss the action from their favourite players. Tennis TV is available on web, iOS and Android mobile apps, and on a wide range of connected TV and streaming devices, including Amazon Fire TV, Roku and Samsung Smart TVs, making it easy to watch tennis at home or on the go. Please note: Tennis TV covers ATP Tour events only and does not include Grand Slam tournaments or WTA matches. Fans can create a free account to explore the platform, with paid subscriptions unlocking full live and on‑demand access. Whether you’re following the biggest tournaments or watching matches on your own schedule, Tennis TV is built for tennis fans who want reliable, official ATP coverage all season long.
Contact info
ATP Media, 22-24 Worple Rd, Wimbledon, SW19 4DD, London, United Kingdom
- https://support.tennistv.com/hc
- tennistv.com
Replied to 56% of negative reviews
Typically takes over 1 month to reply
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Utterly crap service
Utterly crap service. How do they get away with charging for it?
Frequent outages and re-authentication…
Frequent outages and re-authentication required constantly. An absolute pain in the d*ck.
This is the second review for tennis…
This is the second review for tennis tv, still rubbish and still cannot get anyone to respond to emails trying to get a refund.
I paid for the annual subscription and…
I paid for the annual subscription and was able to watch tennis matches for a few months. Then for some reason, it would not recognise my password. I emailed Tennis TV to resend a new password, which never happened, despite repeated requests. So I have paid an annual fee for an extremely poor return. I do not recommend this company, it is dishonest.
Yet another 1
Sadly I must add yet another 1 to the reviews for this App. Having used it with moderate success for some time, I was disconcerted to find that my Amazon Firestick was no longer supported by the latest "upgrade". Customer service was very poor and the company seems to show scant interest in or respect for its customers.
Use a different service to watch.
It stopped working on my iPad and I contacted support about it and they wanted to cancel my membership and then just haven’t answered back. Use a different streaming subscription. Tennis TV is not worth it.
Fantastic for streaming all the ATP…
Fantastic for streaming all the ATP matches with the APP on TV or computer. Can watch wherever in the UK and EU which is a bonus.
Excellent commentators. I really enjoyed listening to Greg and Kevin in Toronto and now enjoying Robbie in Cinccy.
Thank you Tennis TV!
TAKE CARE NOT TO SUBSCRIBE.
TAKE CARE NOT TO SUBSCRIBE.
They advertise you can watch matches and when you want to watch a match they say not shown so you have paid to watch nothing. Sky Sports is overrated and overpriced but at least you get what you pay for
Rotten thieving bastards
There should be the ability to rate a company zero as this one does not deserve even a fraction of one! Thieving bastards who despite writing to me acknowledging my cancellation (which I did through my bank), they are still taking the monthly subscription fee!! I actually never got to see one minute of tennis through tennis.com and they should be sent to jail!
Couldn't use service and support team were awful.
Subscribed for the grass court season. Couldn't watch a single match as each stream kicked me out after varying lengths of time and restarted the stream again. Contacted their support team who covered off some basic checks. After letting them know these didn't work they then suggested I do the same things again. When I reminded them I had already done them, guess what, they suggested doing it a third time. What a shower. 😕
Love it!!
I stopped watching women's tennis when they started screaming so I'm only interested in men's tennis which this provides. When Roland Garros or Wimbledon are on I cancel my subscription and subscribe to Discovery+ or watch BBC, then take out a subscription again. But the best thing about TennisTV for me is the fact that I can turn the tv off when someone calls or I have to go out and when I go back and click on the app it just picks up exactly where I left it. It's brilliant.
Not one match of Roland Garros 2025 was broadcast.
It is promised that we can see ALL tennis matches.
That is a big lie, not one match of Roland Garros 2025 was broadcast.
I do not have an expensive TV subscription, but I would like to be able to follow all tennis matches for € 16.99.
What a huge disappointment, you will be really disappointed at TennisTV.com!
NO WTA COVERAGE dispite claiming you…
NO WTA COVERAGE dispite claiming you can watch évery tennis match. Here i am having paid €16,99 and no option whatsoever to watch the French Open / Roland Garros.
Quit stealing money from people.
y’all should be deeply ashamed.
also the app keeps crashing for no particular reason.
Not even a 1 star
Not even a 1 star. Never subscribe to this service because it is absolutely impossible to cancel the subscription. I have dealt with companies that have barriers to cancelling but with Tennis TV it is impossible. All AI generated BS. They keep charging, charging & charging my CC that I have needed to cancel that CC.
Awful customer service
Awful customer service.
I bought a subscription through Apple, the payment was correctly processed and money taken out of my account.
Sadly, I couldn’t get access to any video content so I contacted TennisTV customer service (bad enough thats via email and not at least chat if not phone). They reiterated what was in the FAQs which didn’t solve the issue. Then they said they couldn’t do anything for me and I should contact Apple as I bought the subscription through them. Apple support was wonderful, they confirmed they couldn’t help with technical issues related to the tennis tv product but they were happy to refund my payment. I asked Tennistv support to raise a complaint (its bad that the process is not available on the website) but they refused.
TV App doesn't work - steams often down
TV App doesn't work steam often down. Can't login on Samsung TV, nor after entering the password manually, not using the scanning QR code, that says it's no available. Their streams are often, during the important matches, down. I contacted support a couple of times, never heard back from them.
Be WARNED
Be WARNED. Do NOT sign up for Tennis Channel in the UK and think you are going to get everything they advertise. It's a complete rip off. You mostly get all these challengers tournaments.You have to be in the US to get most of the ATP tournaments they advertise.
Want to experience the urge to kill?
Use browser version on Chrome but, in troubleshooting the many issues, I've tried it on two other browsers. Same problems. Streams randomly cut off leaving me in a limbo where, I'm told to log out on other devices which I don't have. If I log out and back in again, the same message to log out appears and I have to wait three or four hours before being able to start again.
Right now I can't raise ANY streams. When I click on a link to a match - nothing. It is the most annoying site I can imagine. Their technical support aren't interested in helping and who wants to wait three days to hear back anyway? When they get back to me they just tell me to erase browsing history, even if I'm on a freshly installed browser. The site is a total waste of money.
Woeful Commentary
The quality of the tennis commentary is truly woeful. People watch tennis to hear insightful comments about tennis shot-making, tennis strategy, or tennis skills on display. They do not watch to hear inane exclamations. The British female commentator is dreadful. I've never heard her make one comment about the tennis. She effusively makes comments about great shots that any lay person could make. Please find some commentators who can talk about the tennis on display!!!!
Too glitchy and no women
Pros:
Good coverage and decent clarity of picture
Cons:
It covers only men
It regularly just boots you out of a match. In any given 2 set match I would be kicked out and have to re start the game about 3 times
It's expensive just for tennis
No commentary at all that I could find which is just weird.
I am relieved I only signed up for a month. Cancelled after a few days when realised it would continually cut out. Really poor.
Quite annoying
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