Very pleased with my good value, robust and practical Ecocool icepack. Easy to use website, found what I needed, right away! Delivery on time at a reasonable delivery cost, given current cost of po... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The tents spares staff understood exactly what I wanted. They provided me with a quotation to have the repair done by them and they also gave me the direct link to the item so that I could order i... See more
Company replied
Small error on order that was resolved by tent spares with no problem. That was after we had made a mistake on our original order and had to cancel it! Great customer service from Sue who sorted us o... See more
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Very happy with purchase. Needed a couple of new poles after wind damage during the summer holidays. Tried different places with no luck. I found Tentspares and found exactly what I was after. A bonu... See more
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Company details
Written by the company
TentSpares Ltd established fifteen years ago provides a much-needed service that the camping and caravanning industry was lacking ⛺ Our staff has 40 years of combined expertise in the sector, and as we have developed over the years, we are now Universal Spares' primary UK distributors, along with big brands like Khyam, Vango, Outwell, and Fiamma, to name a few. Having grown and established our business through the years, we have increased 📈 our selection and now also have a custom pole service for your tenting needs 🏕️ Working with many different tent manufacturers, we have a large selection of general spare parts, replacement tent poles, waterproofing, and even specialised tent pole runs and air tubes in store. All of these are readily available on-site and ready for prompt delivery 🚚 🌐 Visit our website www.tentspares.co.uk
Contact info
Unit 8a Jacknell Road, Dodwells Bridge Industrial Estate, LE10 3BS, Leicestershire, United Kingdom
- 01455 239 999
- enquiries@tentspares.co.uk
- tentspares.co.uk
4.8
Excellent
126 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Tent Spares
Hi,
Thank you for your kind feedback, glad to see you're able to fix your tent poles.
Regards,
Tentspares Team
Reply from Tent Spares
Hi Bruce,
Thank you for your feedback.
Regards,
Tentspares Team
Dealt promptly and efficiently with my…
Dealt promptly and efficiently with my request
February 9, 2026
Reply from Tent Spares
Hello Rob,
Thank you for your positive feedback on our service.
Kind regards,
Tentspares Team
Reply from Tent Spares
Hi Paul,
Thank your for your feedback, good to see you were happy with the goods and service.
Regards,
Tentspares Team
Fast service and great product.
January 30, 2026
Reply from Tent Spares
Hi There
Thanks for your great review, glad you are happy with our service and products.
Kind Regards
TentSpares Team
Reply from Tent Spares
Hi There
Thanks for the review, glad we could help.
Kind Regards
TentSpares Team
Reply from Tent Spares
Hi There
Thanks for your kind review, glad you are happy with our service.
Kind Regards
TentSpares Team
Great experience, will use again.
Delivered on time & items as described and good quality. Will use them again.
January 26, 2026
Reply from Tent Spares
Hi There
Thank you for your kind review, glad we could help and you were happy with our service.
Kind Regards
TentSpares Team
Reply from Tent Spares
Hi There
Thanks for your order and good review, glad to hear you are happy with our service.
Kind Regards
TentSpares Team
After mistakenly ordering the wrong…
After mistakenly ordering the wrong tent poles, I reached out to Tent Spares, and they promptly addressed the matter. The right poles have been shipped and are on their way. I've sent back the wrong ones for a refund. I'm thoroughly satisfied with the outstanding service from Tent Spares.
January 2, 2026
Unprompted review
Reply from Tent Spares
Hi There
Thank you for your kind reply, we pride ourselves on customer service and are glad you are happy with the service we provide.
Kind Regards
TentSpares Team
Pretty swift delivery I would say
Pretty swift delivery I would say and will use these guys again. A RECOMMEND.
December 1, 2025
Reply from Tent Spares
Hi There
Thank you for your kind review, glad you are happy with our service.
Kind Regards
TentSpares Team
Slow delivery & Missing order but good service
Delivery was a little slow and there was something missing from my order but the customer service was prompt hence why it's not 3 stars.
November 17, 2025
Reply from Tent Spares
Hi There
Thanks for taking the time to send us a review, sorry the delivery was slow, unfortunately this is out of our hands once dispatched, but glad to get the missing parts sorted for you swiftly.
Kind Regards
TentSpares Team
Easy to order what I needed
Easy to order what I needed. Speedy delivery and quality product
November 3, 2025
Reply from Tent Spares
Hi There
Thanks for leaving a kind review, glad we could help.
Kind Regards
TentSpares Team
Fast & Accurate
The reproduction tent poles I purchased were easy to find, arrived quickly and are a good fit.
A lot cheaper than buying a new tent!
November 5, 2025
Reply from Tent Spares
Hi There
Thank you for your kind review, glad we could help and you are happy with our service.
Kind Regards
TentSpares Team
prompt delivery and easy to order
November 4, 2025
Reply from Tent Spares
Hi There
Thanks for your review and glad to here you are happy with our service.
Kind Regards
TentSpares Team
Efficient, effective and hassle free
The tents spares staff understood exactly what I wanted. They provided me with a quotation to have the repair done by them and they also gave me the direct link to the item so that I could order it and complete the repair my self.
Delivery was less than 48 hours from point of order and there was not any unnecessary packaging.
October 29, 2025
Reply from Tent Spares
Hi There
Thank you for your great review, so glad we could help and you are happy with our service.
Kind Regards
TentSpares Team
Great to find you …
Great to find you to supply the lost poles for our khyam awning that you delivered in two days
October 14, 2025
Reply from Tent Spares
Hi There
Thanks for your kind review, glad to hear you are happy with our service.
Kind Regards
TentSpares Team
Reply from Tent Spares
Hi There
Thank you for your kind review, glad we could help.
Kind Regards
TentSpares Team
Replacement fibreglass tent pole section
Easy selection of the correct replacement spare part, prompt delivery and reasonable purchase and delivery cost.
October 13, 2025
Reply from Tent Spares
Hi There
Many thanks for your kind review, glad we could help.
Kind Regards
TentSpares Team
Arrived on time
October 9, 2025
Reply from Tent Spares
Hi There
Thank you for taking the time to send us your review.
Kind Regards
TentSpares Team
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