Terrahouseco Reviews 

Absolutely awful experience. Took 4 days for them to even print a shipping label. A week later and the tracking says it hasn't been picked up yet in China. Asked "customer service" for an update and all you get is a generic automated response. Three refund requests and 3 weeks later and I still didn't get anywhere. I had to report fraud to my bank in order to get my refund. Worst experience I've ever had online shopping.

I ordered two coats that upon receipt of them found them to be defective because the sleeves were not the same size. Contacted Terra House offer me 20% back and I keep the worthless or ship them to Ankara Turkey for a full refund.

The shoes were too small. When I requested to return them, they sent me a return address in TURKEY!!! It cost me $45 to return out of the country

I ordered shoes on Jan 17. It is now Mar 27 and they still have not shipped. Initially i told there was a backlog because of a sale. I waited another month and they then told me they should ship in a few more days. That was 6 weeks ago and they stopped responding to my emails. Left with no choice but to cancel my order.

if I could do zero stars I would. I ordered 2 pairs of womens size 10 shoes. They arrived 3 plus weeks later and are size 6 at best. Horrible company with even worse customer service.
I am really mad that I spent over $120. and the shoes are marked US 10, but clearly child sizes.

Ordered a specific size. Reached out customer service with their response about receiving the wrong size shoe, was asked to provide a picture of what was delivered. I included a picture of the shoe with the size and the order number. I have not received an email or correspondence in return to this issue

Please do not order from this company. Material is below the standard. My shorts were way to small & didn't come with the belts as advertised. I thought I was ordering from a US Co. but it appears my merchandise was coming from overseas. Advertising was misleading!!

Not only does the order take an extremely long amount of time to actually arrive the quality is a complete joke, and sizing is not even close to what is advertised. DO NOT buy from here. They collect your money, send you trash, and then refuse to help make it right. They will tell you that you can pay to return it to Pakistan, but it needs to be perfect for them to give you your money back. It is a scam.

I bought two of the men’s cuff bracelets. They arrived and look great! The first day I wore it I received numerous compliments of how nice it looked!

I wrote a review in February about being sent a 2XL coat instead of a large. I have sent the item back, provided proof of receipt and I have still not been reimbursed. The coat was not only the wrong size, it was also a POS that I wouldn't give to a homeless person. This site is a scam selling crappy merchandise. If you want to return an item you have to send it to Turkey on your dime even when the mistake is their fault. They should be shutdown and PayPal should not work with them any longer. Pooor quality merchandise and no customer service!!!!!!

I bought two Pair of shoes,both in the same size one is a little to big the other about three sizes to big ! Really cheap made! I will not be seeing in public with them ! They are made in turkey, so garbage! They said , to get my money back I have to send them to turkey that means it would cost me more to send them back then I paid for them! They lied about everything! I gave them to goodwill ?

Took 3.5 weeks to receive the product, as their address is in Charlotte, North Carolina but the item came from China.

THESE SHOES ARE CHEAP VARIENT COUNTERFEIT FAKE TRASH!

Not worth $10 at a flee market, let alone the $70 after shipping and taxes I paid. The materials and all, just outright horrible.

I sent an email. attaching pics of a legit pair in same style. Asked for them to abide by their own refund of policy and offered to pay out of pocket to ship these back overseas.

The refund policy on their site clearly says in writing:
—
“REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customer is responsible for return shipping.

To start a return, you can contact us…
—

But Terra House does not adhere to the policy they advertise to make customers comfortable before purchase.

After I purchased, I was given 3 “take it or leave it” options and told they were doing my a courtesy! Given asked for me to simple “gift it to someone who’d appreciate it more”.

Really?

I demanded a refund and return and sent them a copy of their own policy.

Since? All emails and phone calls have been IGNORED.

Please stay away. I am in pursuit of legal action (free for me) and calling my credit card company for a chargeback.

The first pair of shoes fit fine. The second pair of the same style did not fit. I was told to mail them back to Turkey. Due to the mail cost, I purchased a third pair... these are also the wrong size. Now I have two pair that will cost me over $80 to mail back to Turkey.

Would have given zero stars.I was sent the wrong size and contacted customer service but I have not received any response yet

I love them. I can’t wait for spring time to drive out. The only news I can’t find what size I ordered. Can you please tell me I’ll try to find my order on the log and I can’t find it.

Very low quality. The pictures looked great and the quality was nothing like what was shown. Also, I ordered a Large, the size said XXL on the shirt, and it was the size of an American Small-Medium. I couldn't even put the shirt on it was so tight. I asked for a return, they told me to ship it to Turkey. The shipping cost would cost ($60) more than I paid to purchase the item and the address couldn't be confirmed as correct by USPS. So poor quality not like the pictures, inaccurate American sizing, and impossible / astronomically expensive return process.

DO NOT BUY!!!! A company pretending to be based out of the USA but ships from china. I received the shoes, they’re not suede at all! Side by side they’re also not even the same size and I took pictures to prove it. One side 4inches tall the other shoe 4.9inches tall wtf. do not buy!!!!

I ordered this dress for a funeral. I messsged them& asked if they could expedite it and I was told they didn’t do that. I wasn’t offered a refund and keep in mind, the dress had still not gotten any where close to being ready to ship. In fact, it still isn’t here!

Dreadful order not received no updates and no communication. If I could have given it 0 stars I would have!

I received an Instagram ad for shoes, which led me to purchase boots from what I thought was a company based out of North Carolina. Both the ad, the Instagram page and the website claimed it was North Carolina. The boots were also said to be genuine leather. The boots arrived from China. They were not real leather. In order to make a return, you must submit a request. The company replied three weeks later and said in order to send the boots back, I would have to pay for shipping to Turkey. I opted for a 20 percent discount instead, which I did eventually receive. I am reporting because the company is misleading consumers into thinking they are buying real leather products from a business in North Carolina, when they are actually purchasing from Turkey by way of China, and the product is fake. I've reported to FTC. The site is here: terrahouseco dot com.