Tescomobile Reviews 537

I went to Tesco to buy a more modern phone yesterday. As I am an older person that is not tech savvy and I also have a bad visual impairment it was a long and slow process. Ruaidh ( sorry if that's spelt incorrectly)was the assistant. He was extremely patient, explained everything slowly and clearly until he knew I understood and was polite with a sense of humour. He was a ten out of ten. I would recommend him highly. The only fly in the ointment is why cant Tesco make it easier to praise their staff.

Honestly they don't even deserve the one star. Terrible service, terrible company mess up the simplest of tasks.

Every page on their site wants you to accept cookies!! It's so tedious. The site is always slow, I can't easily delete items from the basket, it seems to accept my clubcard discount, then takes it off with no explanation. I hate it😡

I have been with Tesco Mobile for years to be disconnected and contact turned off l spoke with customer service and manager tell me they can’t do anything l have a disabled son more less telling me it’s not there problem they wasn’t very helpful all but still wanted my money for the bill l told them there not getting any more money from me as for termination of contract so up yours Tesco Mobile l don’t think your fair on the disabled people will be taking this further to the ombudsman about it

They always tell me that I provided my security details incorrectly, even though I have given the correct information. Their attitude is often rude. Additionally, they claim that they will credit my account or make changes, but they never actually follow through. As a result, I have to call back a second time, which is really stressful.

I had need to call the service centre to correct a lack of action that had been promised in a webchat several days earlier. The call centre seems to be based in the Tower of Babel. The background noise is so loud that it is extremely difficult hear let alone understand what the customer service agent is saying. It took a lot of perservance but eventually we understood each other and my issue has been resolved (hopefully). However do be aware that the images of a the Tesco Call centre displayed in their advertising does not exist. You will not be connected a person in the UK and neither will you have a calm reassuring experience. In my case I felt exhausted and anxious after my call. Should I need to speak to them again I will talk to the agent in my local Tesco store I think.

Wast of time trying to top up on a so called pay as you go more like rolling contract if you get one number wrong on the top up it wants you to the redo the whole procedure again system is so slow I'm changing networks immediately wast of my time I really don't know where thay get the idiots who design these systems.

Worst decision of my life, it's a shitty network with liars as customer service

My husband & I visited Tesco Dundee Extra at Riverside Drive today to renew our 3 yearly contract. Taylor who was amazing at helping us go through all the new contract details was so, so helpful and a lovely young man. We can’t praise him enough for being so lovely and helpful. We are now up and running with our new phones.

Have spoke to Tesco mobile twice and they are telling us that 02 doesn't have very good coverage in this area (but had many problems elsewhere with signal) Apparently we have to pay over £300 each phone to leave contract as it's our fault we have moved recently not that Tesco aren't honouring their side of the contract. I would strongly recommend that anyone considering using Tesco mobile to think twice. Absolutely appalling customer service.

Dreadful service. I needed a PUK code and the girl I spoke to was completely useless. It shouldn't have been a difficult request but she had no idea and basically just wanted rid of me. It was for a pay as you go SIM, but I'm just going to cut my losses and go somewhere else. They must lose a lot of customers by outsourcing their "customer service".

Got a sim card from the foodbank 6 Months free, 25GB Data, 5,000 mins, 5000 texts and it supposed to renew. Took photo of it and contactied customer service when it failed to renew they said they don't offer 6months. Yet they got the picture. Screenshot conversation to pass it to the foodbank and they complained. They gave me another sim card just in case ported number over and still the same problem every single month I had to contact them. I started Dec 17 2024 and the same problem every month, can't renew bundle. 26 april 2025. Given up with them. They did put credit on when I went through the same conversation every month but it's no progress. They need to sort the system out I know this because once they couldn't add it. I definately wouldn't say they deliberately done it but I was the only one who had trouble but I did port phone number over so thereis an issue. The reason I need to make them aware. Thank you for keep topping it upmonthly and putting Bundles on it for me it is just annoying having to contact every Month to sort it. I will goback with Smarty because it's,more reliable, better and cheaper deal anyway once my Tesco will run out

Terrible customer service. Rude and patronising. Been with Tesco mobile for 20 yrs and considering moving. Used to be great customer service but it’s obviously changed.

I requested my pay monthly number be changed to PAYG at the end of my next bill and they changed it immediately which resulted in me without a working number! Absolutely disgusted!!!

Brilliant service, proper human staff always available, always helpful. Really low prices. Very satisfied indeed and recommend tesco mobile to others.

I was sent two sim only cards, which I had bought for my son and wife on a monthly plan. 12G for the wife, 30G for my son. I was sent the two sims in the post, I opened them and they were identical, no information which sim was the 12G or 30G, stupidly I gave one to my son and one to my wife, thinking that even if I do get this wrong, good old Tesco, that famous well trusted high street brand will sort it, and so my nightmare began. I had a 50/50 chance, and according to Murphy’s Law, I got it wrong. My son got the 12G and the wife 30G, so I phoned Tesco to resolve the situation, first call, we can resolve this in 5 working days sir, great I thought, the 5 days came and went, nothing! At this point my son ran out of data. Second call, we can resolve, but only at the end of the billing period sir, my son still had no data, so at this point I formally complained, again nothing, no one contacted me, and the issue was not resolved. So I phoned again, this time I was told we cannot resolve this, what we can do is upgrade your son, to 30G, and charge you extra. What I found strange is that they could upgrade my son, but not down grade my wife? Anyway, I agreed to the upgrade which I was told would take a few hours and raised another complaint. Guess what nothing, the phone has not been upgraded, and no one has contacted me. I’m at my wits end. Shocking TBH! I have never ever had should bad customer service. I regret using Tesco. I will continue to phone, and logging, ombudsman next. O’ and my son is about to run out of data again!

Catastrophic Impact on Credit Score and Business Due to Tesco Mobile's Error

"I am absolutely appalled by Tesco Mobile's handling of my account. I have been fighting a disputed £70 charge for weeks, despite repeated assurances from their customer service team that it would be resolved. Instead, they have now registered a default on my credit file, which is having a devastating impact on my life.

I am in the process of establishing a new, FCA-regulated insurance brokerage, and this default is jeopardizing my ability to obtain necessary approvals and funding. The potential financial losses are immense. Furthermore, my partner and I are applying for a mortgage, and this error is causing immense stress, especially given my partner’s recent stroke.

Tesco Mobile's customer service has been abysmal. They closed my complaint after a missed phone call, without any attempt to resolve the issue. I have provided them with case number 27294641. They have ignored my requests for compensation for the distress and financial impact this has caused.

I am now pursuing legal action for significant damages. I strongly advise anyone considering using Tesco Mobile to think twice. Their incompetence and disregard for their customers' financial well-being are unacceptable. I would give zero stars if possible

Absolutely shocking customer service for my 91 year old Mum yesterday. Rude, unhelpful, unempathetic. Refused to give her enough time to recall her securityquestions, would not listen to reason, and would not put us through to a Manager. I am absolutely shocked at their treatment of an elderly, loyal, long term, customer. Never again. I can see why here they only have a 1 star rating.

I went into my local Tesco store twice about the change from 3G to 4g n was told by one assistant dont worry when it happens your phone(s)will automaticaly switch over as they are compatible.
2nd visit assistant sai someyhing about filling in a form to switch 4G on n advised calling customer care.
This i did i explained the contract was in my wifes name but she passed away recently n needed her phone to tie up her affairs the young lad said thats fine but il put you on hold while i speak to the technical people.
After 10mins the automated service came back on press 1 for this press 2 for the other i was connected to a different advisor who when i explained i was on hold said your speaking to me now she was pleasant so explained it all again so after about 40mins we were no forward to switching 4G on as my phone would not respond to the steps,so after about 40mins she advised switching my phone off for 20secs thus ending the call n my problem unsolved.We have been with Tesco Mobile for 15years with no problems but lately a couple of simple things have come up with complicated ways to resolve them

Call customer service at 7.33pm on Saturday 5th April after long wait they answered it at 8.02pm telling me that their customers service close at 8pm on Saturday.