Tescomobile Reviews 537

Great service from the two people I came across extremely helpful and friendly 👏

Do not use their staff they do not communicate. Or care about
Customer relations and take money from your account without permission
Taken nearly a year to sort out problems with t mobile I had to return the faulty phone. And continued. Without their phone. I eventually got a fractional refund And used an old personal android But it is T-Mobile staff in tesco stores who are untrained and unknowledgeable and youths playing games but desperate to sign you up to long and unsuitable contracts do not use sidonie

No complaints regarding the phone and sim service but the customer service line was SHOCKING. I called from overseas and had a lady who didn't understand how to cancel the phone subscription due to me leaving the country and kept me on hold most the time or was talking to her colleague while I was still on the line. I explained numerous times that I was calling from Australia and working so I couldn't stay on the line long and she just kept putting me on hold or talking to someone else. I also asked what email was attached to the account as I couldn't access but she refused to tell me and made me wait another 5-10 minutes to change my email address which I was not notified had been changed originally which has made me question the security of my account. I think they need to train their call centre staff better to complete simple jobs and assist clients not telling them to wait. Its a shame the customer service line has been so bad because I have always had such a good experience with tesco mobile.

I bought a phone from TESCO about 6 months ago. Two weeks ago it stopped working. I returned it to TESCO and was advised to take it to a phone repair service at my expence. I did that and was told the mother board had failed. I returned to TESCO who then advised me that it was under warranty & they organized for a courier company to pick it up from my house on a day meaning I had to be at home all day. (I don't know why this didn't happen on my first visit) Collecting from TESCOs wasn't an option. I was told that they'd advise me the day that it arrived at the repair place on the same day as as collection from me, if would be repaired or replaced. 5 days later I still hadn't heard until late that day I got an email saying they'd received it and would take up to 10 days to deal with. Two days later I returned to TESCO to say that this was going on too long. I'm a pensioner living alone and friends started to wonder if I'd died. I'd had a birthday & wasn't responding to calls & messages resulting in a lonely birthday. I asked for another phone to use while they decided to repair or replace mine. I was told they couldn't do that and suggested that I buy another phone and keep the receipt and return it within 30 days. I felt like I had no choice and took this option. They had little concern that I can't do banking, can't book a doctor's appointment & most importantly cant let friends & family know that I'm ok.

I was being charged for calls when I still had over 500 minutes on my allowance. An online chat was a total waste of time, as the operator kept referring to my data allowance. The replies were in extremely poor English. I followed this up with a phone call, and again, they could not understand what was a straightforward issue so I'm now being charge about 50p/min for every phone call I make. I have been with Tesco for as long as mobile phones have existed, but I think it's now time for a change!

Absolute nightmare of a company. I have 3 phones on a contract with them. I just moved to them a couple of months back . The first payment they claimed I hadn’t paid although we signed a direct debit so this is the very same this month ….its like Groundhog Day . No luck calling them I even went into the store and the girl there had no luck …….avoid them like the plague

Cancelled 2 contracts within cooling off period was told once back would get refund straight away
Phoned to chase it was told 3 to 5 days had to phone again told again 3 to 5 days and a 3rd time same
Phoned again 4th time promised would be yet again 3 to 5 days
They take money but won't pay back
Now don't know next step

Went to Tesco phone shop in Port Talbot today to buy a new phone. I'd been dreading it as I don't like change, but I was put at ease by a lovely young man called Ollie. He did the whole thing for me and I came away a happy old lady with with a fully working new phone. Thank you Ollie and all the staff

One of the poorest excuses for a mobile site I've ever encountered. In general, I like Tesco mobile, but never have I found it so difficult to navigate a site to be able to order one phone for a family member. And the basket keeps freezing, so you can't remove or edit orders unless you sign out and in again. I finally got to placing the order, only to be told "We're having tecnical problems", you're not joking!

Customer service are completely inept, and don't seem to have been trained for the job they're actually meant to be doing. Repeatedly asking inane questions, and skirting around the actual issue, leaving me more confused than them!

You're losing it Tesco!

The website seriously needs upgraded and maintained and perhaps try putting money into the employment of people who speak fluent English (not racist, completely realist).

messages are heavily limited on their sims You're lucky to get more then 0.5 mbs and the top ups are annoying

Hi I’m 78 years old and took an additional contract and phone out for my son they took the money from my account but phone hasn’t arrived on the date they stated today 20th of June 2025 when I went to log in the website told me my account doesn’t exist anymore yet I’ve ordered a phone made the payment proved who I am , very worried may contact solicitor as this can’t be right taking money from a pensioners account and not send the phone if it doesn’t arrive 21/06/2025 I will be instructing a lawyer to act on this I’ve been with tesco mobile years and that’s how you treat your customers UPDATE Tesco cancelled my account and took the money for the first phone DO NOT BUY A MOBILE PHONE FROM TESCO THEY ARE DODGY and have instructed a lawyer to deal with them as taking money and not sending the phone is theft
also they sub contract out there customer service number to another country do yourself a favour don’t touch Tesco mobile they are a waste of space

Took my Credit off my card , 2 x £7.50 .. and forced me to pay for a fresh month .. I called and complained the first time .. nothing was done, and then when the second time it was taken .. I realised they were just corporate thieves .. my 30+ years of shopper loyalty and Clubcard points mean nothing.. a dodgy, dodgy company , seeking to feed and sadly abuse the power they have had bestowed.. I hope TESCO , as a brand are fed to the vultures. Get TESCOs out of the UK ..trash, profit centered thieves, brand value, and customer loyalty abusers . Lost in US, Asia and now seeking to trash 🗑️ the British 🇬🇧. I helped build TESCO, being a loyal customer from the 80's. Now I see them happily steal and screwed me over as a cheap customer .. bad Bad BAD TESCO.. in your greed to fleece British 🇬🇧 British Customers 🇬🇧 I now hope TESCOs get busted up, as a failed retail Brand, who appear ready to abuse their longest serving customer Base. What a disgracefully managed company, ignoring complaints, repeatedly, taking a months worth of mobile phone credit in 4-5 days .. this daylight theft is despicably low, and is probably recognised as skillful robbery, as the company tries to get it's profits back from is fundamental British growth base .. .. .. .. as a management consultant, with an FT Ranked global MBA qualification, this company has become a disgrace, and probably should be more openly identified as such ... .. .. as it grabs revenue from sources it should not be 'appropriating' from customers, those who have credit with their mobile contracts.. THIEVES.. TESCO are resorting to stealing credit off their customers.. no consultation or response to calls and detailed complaints.. .. .. TESCO UK are an institution that rewards itself now in this millennium, by taking advantage of customers' loyalty and, as a thieving institution.. destroying customers loyalty by grabbing their customers's saved cash reserve for future month's contracts .. THIEVING TESCO.. stay away from THIEVING TESCO, protect yourself from TESCO the THIEVING company .. TAKE CARE .. TESCO Mobile Top-ups are designed to allow for TESCO to CON YOU out of YOUR OWN MONEY.. BAD TESCO ❗.. avoid giving them your Cash, if they have not tried to fleece you, yes, they appear entitled to take (well steal) from your personally paid into credit on TESCO Mobile .. Sainsburys and ASDA, seem better, safer bets for getting good value for you money. You will be treated with more respect I believe. BAD TESCO.. TESCO Mobile is Nasty greedy and low, low, .. dangerously low Quality . Two recorded conversations, explaining everything sent twice .. and ignored .. Ignore previously loyal long term loyal customers at your peril (30+ years) . I will not be the only abused customer. I hope TESCO customer abuse is widely noted and that this once great business deserves to be killed off, as another arrogantly, ignorant company that was forced to go to the wall .. I hope more customers (I have them £120 in retail sales just last week) Now I don't want to even give TESCO the sweat off my hard working forehead. Nasty Nasty TESCO .. TESCO Brand value destruction to squeeze and steak the next pound in pure profits. GREEDY, NASTY TESCO .. shop somewhere else .. Bad Company ‼️⭐

I I've talked to someone in India we are problem with my phone. The fault with my phone is because shop it was my fault. The turn off bottom is is broken second time same model phone. And India call centre was very rude to me I will not give me a replacement. What I have asked them for

SCAMMERS !!!

I contacted tesco mobile at 8:31pm Tuesday 10th June 2025 as always to go through security 3 questions were asked well obviously you cannot get them wrong then they asked me to confirm my last 4 digits of my bank account number in all my time with tesco mobile I have never given my bank account details to pass security so I explained it to the call handler even though I said no I will not provide any bank account details she decided to ask me again the call handler then said you have failed security I done my research and found that tesco mobile will never ask you to confirm your bank account details even on their website it says they will not ask for any bank details so just imagine what would of happened if I did provide any bank details for anyone looking at joining tesco mobile there are much more better mobile providers out there

Worst company to get a mobile phone contract with we went behind with a month's payment and our following bill came in at £112 for 2 months worth we paid that and a month later our next bill came in at £112 again, we called them explained what had happened but they refused to help till the late bill had been paid, which was as he confirmed payment had been received,this went on for 6 months costing us £672 + pence and you still refused to sort it so now we treat your correspondence the same as you have ours totally ignoring your issue until you resolve this matter

Excellent experience with Tescomobile. Received a great deal from a friendly very knowledgeable young man. Would definitely recommend 5 stars all day long. ⭐️⭐️⭐️⭐️⭐️

The most useless mobile network I have ever encountered in my life. I requested a simple new contract set up in my name and to have my old number transferred to the new SIM card. It has been three weeks now and not one staff member either in store or within the customer care team has been able to provide this simple service that I have bee promised. Firstly, the SIM cards given to me did not work receiving or making calls, texting or access to mobile data. I was given several replacement SIM cards and was assured that the issue would be fixed within 24 hours. Still no change after a week goes by ... so I spoke to several colleagues within the customer care team. Several of their team simply hung up the phone when I expressed the fact that nothing had been done to help me at all, there was even a manager by the name of Ibrahim who pretended that there was a fire in his office and so hung the phone on me. I have returned to the Tesco Mobile store several times over the last few weeks and each time the two trainee staff members (with no manager) have tried their hardest to fix the issue, only to find out that the current case of my on-going issue hadn't even been submitted to their tech support team until I had called and chased them. I have never in my life seen such levels of unprofessionalism, poor customer service and all round uselessness i my life. I have been trying to apply for new jobs over these last few weeks and due to this on-going problem I have lost out on job interview opportunities and was delayed in being told about a close family member death because nobody has been able to contact me. AVOID AVOID AVOID this mobile network. They wont fix your issue and will lie to your face several times just to get you to leave them alone.

Wanted to lock my sim card. It's on the settings menu and requires a code. The south Africa call centre has never heard of doing this. It's an option in every phone...!

I let Tesco's know my husband had died because the account was in his name and I wanted to have in my mine. They have cancelled both phones and left without anyway to call or receive calls. I was on the phone to them before this for 90 minutes, with the answer no phone for 48 hours then to go pay as you go and has it's bank holiday I will need to wait longer. Then they send me an email to contact by phone whey they are the ones have cut me off. It's all paid up as I pay monthly but now I am stuck and they wont't answer there emails. They told me nothing would happen until the following evening, a lie they cut me off straight away. Rubbish company. No resolution offered.

For many years excellent service, even after moving abroad. Recently had a replacement SIM card sent. Very professional customer service and phone operators. 10 out of 10 for me.