Tesla Reviews 1,905

I had to have my roof replaced. It took two months for Tesla to come to remove the solar panels. I was rescheduled twice to have the reinstallation done. They came on the second date, but did not complete the work,. They said I would be giving priority to have it finished. I was rescheduled for the following week. Tesla confirmed the appointment by phone, text and email. The day of the reinstall they sent a text and email saying i was rescheduled again another 6 weeks out. This unacceptable.

Works fine, but not satisfied with customer service. And it's overpriced compared to other EV brands. Although it is quite comfortable.

One star. Overpriced and unreliable. My Model Y has been in the shop more than it's been on the road. Customer service is a joke. Wouldn't recommend.

Rubbish car produced by a dreadful company. Would not recommend

Avoid Tesla Energy — Extremely Unprofessional and Disrespectful Experience

This has been one of the most frustrating and disappointing customer service experiences I’ve ever had. I’m a disabled U.S. Army veteran, and I had a Tesla Powerwall system installed at my home. From the very beginning, the installation resulted in serious electrical issues, including a non-functional breaker and no power in one of my backyard outlets — a clear safety hazard.

I contacted Tesla immediately and have sent over 30 emails over the course of six months trying to get this resolved. Despite multiple technician visits, nothing was fixed. When a technician finally did come out, he chose to install a damaged, unreliable outlet, even though I offered him a new outlet from my closet. He refused to use it. Later, it turned out that the outlet he installed wasn’t even working.

After months of back-and-forth, someone from Tesla’s Energy Resolutions Department reached out to try to fix the issue. However, by then I had already paid for the repair myself — in cash, because I couldn’t wait any longer with a hazard on my property. Because I didn’t have a formal receipt, Tesla refused to compensate me, even though their own technician had confirmed the issue was due to their original poor installation.

I also made Tesla aware, in writing, that I live with a service-connected disability that affects memory (protected under the ADA), and I specifically requested reasonable accommodations. Tesla ignored this, continued to pursue an unjustified $300 charge, and showed zero regard for my situation or my rights.

This company has shown a total lack of professionalism, respect, and basic human decency throughout this entire process. No accountability. No empathy. No solutions. Just delays, dismissiveness, and blame-shifting.

I strongly urge others to stay far away from Tesla Energy. If this is how they treat veterans and people with disabilities, it says a lot about their corporate values. This experience was not only disappointing — it was shameful.

Absolutely unacceptable customer service from Tesla Insurance. This is the third time I’ve had to deal with ridiculous hold times. Today I was on hold for over an hour (1 hour and 8 minutes, to be exact — I have the screenshot to prove it) while calling 1 (844) 348-3752, and no one ever answered.

This is not how an insurance company should treat its customers. I’m canceling my policy because I’ve lost all trust in Tesla Insurance’s ability to provide even basic support. If this is how they handle phone calls, I don’t want to find out how they handle actual claims.

I have 2 Powerwalls series 2. they worked well for 10 months. then 1 started tripping off when it was charging. Instead of fixing the issue they have changed the settings so it won't charge as fast now I can't charge them overnight with my car as the Gateway only lets 8 or 9 kw through at a time. My biggest grip is that they are completely unresponsive I reported the problem 6 weeks ago and nothing apart from a refrence number. nearlly £27,000 for the system and they don't even care. This issue is costing me money and they couldn't care less.

Well. I have had my Tesla model 3 under 2 years. Started to have charging issues. Car wouldn't accept charge but in fact mileage was going down overnight. In the end car had to be recovered to closest Tesla garage leaving me without transport. My first text saidy battery was good for age and mileage of the car. Great.
But then it said my car required a part, at no cost. Fine
But it's taken 6 weeks for part to get to garage. Astronauts have been rescued by Mr Musk quicker! Now, it will take 6 days to put in the part, whatever it is, test and charge the car. Making 8 weeks without transport.
And I bought a Tesla why ?

Once I was the biggest Tesla fan. I even preordered a model 3 before it first came out. Two year into a Model Y (LR) ownership the issues started. We were on a trip to the beach last weekend and the car died on a parking lot. They towed it and we had to Uber everywhere during our stay and ask some random people to take us back home to DC. Uber to work all week because they were unable to provide a loaner. After a week I had to drive down to Norfolk (4hrs) to pick it up. They replaced some front control module but after I picked it up I went to a supercharger and it wasn’t charging. We had to wait another night for a slow charger to fully charge so we can make it back home. Barely made it to the local dealer in Tysons (at 8%) and they said we can’t take you today because the vehicle is still charging. How ridiculous! Just a few months ago the driver window shattered on closing due to some faulty mechanism. Done being a 60K Tesla experiment. Going with a true, reliable car brand!

Dear Tesla Global Support,

I placed an order for a Wall Connector on July 17th, 2025 (Order No: MYVXENXYF4) via Tesla Turkey’s official store. However, the item is still stuck in Turkish customs and has never been delivered to me. UPS tracking number: 1ZFA70730413508994

I tried to cancel the order shortly after purchasing, once I saw hundreds of complaints online about delivery issues. However, there was no cancel button, no customer support, and no one to talk to.

Now the package is stuck at customs, and Tesla Turkey refuses to process a refund until I physically receive the item — which is impossible due to the customs delay.

This means I am being financially penalized for something out of my control.

I request an immediate cancellation and full refund (₺29,670) for a product I have not received and cannot receive. Tesla’s lack of proper communication and support in Turkey is damaging the company’s global reputation.

Please take this seriously and escalate this matter to someone with authority.

Sincerely,
İbrahim Ceylan

I love my cyber truck.

I wasn’t sure what to expect when I picked up the Cybertruck. I've now had it for over a year. It's the best vehicle I've ever owned. People get too caught up in politics, EV polarization, or simply the fact that its different than what they're used to.

The Cybertruck delivers on the hype. It’s absurdly powerful, eerily quiet, and built like a better tank. The steel exterior turns heads everywhere—and despite the rugged look, it rides incredibly smooth.

The interior is deceptively spacious and thoughtfully designed. The tech is intuitive (as you’d expect from Tesla), and the turning radius is surprisingly tight for a truck this size. Off-road performance? Absolutely bonkers. I’ve already taken it across terrain I wouldn’t have dared with other 4x4s.

What really sets it apart is how fun it is to drive. It feels like a tank and a spaceship had a baby—and it hauls like one too.

Yes, it’s unconventional. No, it’s not for everyone, but it should be. For me? Its hands down the most exciting, capable, and futuristic vehicle I’ve ever owned.

Tesla has the worst customer service on earth . Their service department in Birmingham Alabama is the worst . Very low quality service and unresponsive and unreliable
Also the Tesla dealership in Chattanooga Tennessee have the worst customer service and the worst Tesla advisors . Unhelpful, unprofessional, unresponsive and their cars have too many issues . They will NOT honor their warranty
I regret buying a Tesla

Over all happy with the car. the ghost braking is a nightmare sometimes, and when driving small roades, in witch we have a lot of, the stay in your lain warning system just goes bananas, and actually makes it more dangerous, as it sometimes try to correct you, but you have oncoming traffic :-( car is from 2024, and have only one case with service, and that played out smooth... And then there is Elon Musk!!!!!! he needs to go on hes medicines again. that is no okay behavior....

I scheduled a 48-hour test drive with Tesla over a month ago, and received multiple confirmations by text. I planned my schedule around it, only to show up at the dealership and be told “we don’t do 48-hour test drives anymore, it’s 30 minutes only.”

No one informed me of this change ahead of time. When I showed them the confirmation text, the employee shrugged and said she didn’t know who sent it, as if I fabricated it.

This was a complete waste of time and showed zero accountability on Tesla’s part. If this is how Tesla treats potential customers, it makes me question the experience of ownership even more.

Extremely disappointed.

Much the same as others are saying, Love the car but Tesla customer service is so bad, If you have a problem your on your own they literally don’t care or they have a policy to not fake care of there customers, I just pray i don’t have a problem with the car for the next 3 years, so far I'm happy with the car but if i could rewind id not have given tesla my business as they truly don’t deserve it. Worst customer service !

I chose Tesla after a random test drive and I was blown away by it so I bought the new model 3 Highland long range and it's been a truly awesome car. It seems well put together, it's quiet, comfortable and reliable and gets 5 miles/kw on a trip. Long drives are a real pleasure. After a year of ownership I am still very happy with it.

The customer service is appalling, at least at Milton Keynes Service Centre. They expect people to leave their cars by 9.30 am and yet say they won't start working on it and that it may not be available until 5pm. No consideration of lunch time drops off, no thought for customer's working commitments and no flexibility whatsoever. The message is fit around us or get lost'. I do think Tesla will need to up its game if it expects to keep customers--service is key when deciding either to purchase another car of the same make. As it is it is already very inconvenient as there are so few garages around. I not that sales are falling in the UK. I predict they will continue to do so if customer service doesn't improve. There are lot of alternatives electric car models available that can be serviced by local garages.

Had my Powerwall 3 for a few months now and it works brilliantly. I did have one issue but this was resolved quickly and efficiently. I wish the energy companies were as competent.

Purchased a Tesla in late 2024 after a great FSD (Full Self-Driving) test drive where the car performed wonderfully. But once I received my own vehicle, I experienced multiple issues within weeks. On my third FSD use, the car failed to properly enter a left-turn lane and collided with another vehicle’s bumper. Multiple other attempts to use FSD left us disillusioned — the car makes poor driving decisions, and you need the reaction speed of Superman to stop it before something goes wrong.

The windshield wipers didn’t function reliably until after a service appointment — despite the technician stating no repairs were made. Backup alerts are inconsistent, often missing both visual and audible warnings. In one case, I nearly backed into a moving car with no warning at all.

I brought the car in for service and spent hours with the team, only to be told nothing was wrong. Ultimately, the service team said there was “nothing more they could do” and suggested submitting a buyback request — which I did. After more than 30 days and multiple follow-ups, I’ve received no response.

We’ve stopped using FSD and installed a third-party screen to access continuous blind spot alerts, since Tesla’s native interface does not display them. Ultimately, I regret this purchase and do not feel Tesla took responsibility for the issues. I've given two stars to acknowledge that it is an electric car and has reduced our fuel expense — but it has increased our safety risks compared to the older vehicle it replaced.