Tesla Reviews 1,903

No phone number to speak to anyone so 100% reliance on app. Many service messages go unanswered or take days to get a reply, making it very difficult to organise a service. Eventually having managed to book my car in for a service, Tesla tell me they need the loan car back half way through the service, possibly leaving me with no transport for the bank holiday. Won't now reply to messages to sort this out. Phoned Tesla customer helpline who also could not get through to the Bicester garage and no contact with them so far. A complete disgrace.
Car might be OK, but if the servicing and customer support is so awful, it makes it unusable. Never again.

Charged 'Idle Fees' when I over-ran my charger due to disabled 87 year mother on a blue badge. Politely asked for a waiver (twice) - just got ignored. Nobody else was even on the rank that day. What an inhumane, ruthless and thoroughly unpleasant organisation.

Very poor customer service and failure to resolve issues.
Would not recommend them to anyone.
I have been trying to resolve payment issue for 3 weeks no one waht to know or try to resolve.

After purchasing a Cybertruck in 2024, now in 2025, seven months later, I’ve faced relentless issues. Tesla staff switched the VIN number over 15 times. I spoke with corporate, who claimed to have resolved this ongoing issue with the Cybertruck Foundation series. Corporate approved exceptions and had a truck shipped from Florida to Texas. However, a day before we were set to pick up the truck, we were told there was an issue with the original truck, and the VIN was switched again. After daily updates on the truck’s status the final week, financing was approved, insurance was uploaded, and the car contract was signed—everything was set, and I owned the car.
Then, the corporate representative who sorted everything out left the company. A man named Alex from corporate called, claiming I couldn’t pick up my car. He knew this was a gift for my daughter and that we’d endured six months of issues, yet he made every excuse to prevent me from picking up the truck shipped to Texas for our contract. He falsely claimed the financing wasn’t approved when it was and said he couldn’t lease a 2024 model, despite corporate approval. After his gaslighting lies failed and he couldn’t explain why he was blocking us from picking up the truck, it became clear Tesla was sabotaging their own sale. Keep in mind, they held thousands of dollars of our money.
This process was emotionally taxing. For seven months, we were repeatedly told, “Hurry, you’re getting a car,” only for it to fall through. The trade-in process was a mess, with the team continuously sabotaging the sale through their app. These people do not know how to sell cars, respect customers, or manage a business—this is why they’re losing millions. I hope no one is ever treated this way, especially as this was a gift for my daughter.
We ended up purchasing two new cars the same day from another dealership with excellent service. I still haven’t received my Tesla refund. The Tesla experience—complete with recorded calls and screenshots of app communication—was a traumatic buying ordeal no one should endure. I wrote this review to warn others against wasting time with Tesla.
I love my new BMW i7 M with self-parking, advanced driving features, and more electric options than Tesla. BMW South Austin provided the best service! Tesla also played games with free charging, car wraps, and trade-in values, which varied by thousands depending on the associate, further complicating financing. They were dishonest throughout.
I would never recommend Tesla to anyone. Car sales should be taken seriously. I reached out to corporate again, but the representative only talked about their personal family issues instead of ensuring the customer received the car as agreed upon. This was insane, pathetic, and intentional.

The company is awesome because they fullfil there promise

The Tesla I bought last year has had problems with the suspension constantly and the brakes keep.engsging spontaneously when I am driving. Basically the vehicle is rubbish, I am trying to sell it but no one wants to buy it! I have wasted and lost alot of money on this vehicle - it's been a nightmare !

Tesla supercharger is Scam , showed it will charge but nothing happened and they charged £20 for idle

By wilfully alienating his customer base Musk has caused irreversible harm to Tesla. His degraded brand is now very uncool and deeply undesirable.
Tesla’s expensive and ageing models have now been rapidly overtaken by cheaper, more efficient and more desirable EV’s which aren’t contaminated by association with Musk.

After four years car was returned at the end of lease in February. From the day of return all communications from the company ceased.

The car was unregistered from me and Tesla removed it from my account. This effectively cut me off from any further support contacts.

An invoice was issued for wear and tear, only viewable in the Tesla app. Which I could not do due to the car being removed. I also could not pay the invoice as this was done....via the app. Eventually managed to speak to a person who emailed me the invoice and breakdown. They are attempting to charge for car mats which were not provided with the vehicle. I responded disputing the charge and have not received a response.

Six weeks on and emailing twice a week to Tesla Finance for assistance in efforts to clear this situation up have yielded no results.

This has been an absolute disgraceful failure of customer service and I implore people to either buy out their car and sell privately or just not take one in the first place. Once they know you don't want another Tesla they don't want to know you.

Worst car company in the world. Tesla has stolen $500 from me.

Unfortunately, I had to file a complaint about my Model 3 because the wood trim had come loose. The panel was replaced by the mobile service. Unfortunately, I didn't notice until a few days later that the mechanic had damaged a door panel during the replacement. Tesla now claims I contacted them too late and that their mechanic didn't damage the car. It would have happened to me. However, you can't reach this area during normal use, and it's clear that this damage is from removing the panel. It's a shame; I wasn't expecting that. Absolutely, take pictures before taking your vehicle to Tesla.

My car’s been in the shop more than it's been on the road. Totally overpriced, terrible customer service, and I regret buying it. Never again.

If you are considering buying a Tesla, you should know that your money will be used to support extremist right wing causes. Their model lineup is aging, they've only released one new car in the last 5 years, the Cybertruck, which is a lemon. Many other automakers make better electric vehicles today.

My entire family loves Tesla; we own all the S3XY models, including the Cybertruck. The key is managing expectations; I don’t expect a Tesla to match the quality of my Rolls-Royce, but as a daily driver, it’s exceptional and easily the most fun car I own. Now, if Elon would just deliver the Roadster, I’d be completely satisfied.

not good cars. dont buy it

My model 3 was okay at the start however the battery life did not last as expected. The garage staff are excellent however I've had recurring steering problems and the thing seems to veer to the right inexplicably hence my review. I'm going to sell and purchase a Polestar after all this, and the tanking reputation of the company is the last straw.

Broken down, UK
10.30 am
Tesla called, impossible to get any answer fast. On the side of the road, car stuck, Tesla called me from 12.35 am Denmark saying they are waiting for Tesla Manchester to authorise some one to come out.
Dreadful service.
12.45 Tesla called to say bring the car to our Service station, if you cannot drive it contact your Insurance company.
Next Car will be a BMW

I strongly advise against buying anything from Tesla. Not even a small item. My experience with their customer service has been, and still is, terrible.

I ordered a product from their e-shop, specifically from the lifestyle section, on February 6, 2025. The next day, I requested to cancel the order by email and phone, but Tesla ignored my request and shipped it anyway a week later. As instructed by their support team, I refused the package, and it was successfully returned to Tesla’s warehouse on February 21, 2025.

Despite my follow-ups and sending proof that the package was returned, I heard nothing from Tesla for two weeks. They claimed my refund was processed on March 7, 2025, but I still haven’t received my money. Now they’ve stopped responding entirely, and I’m left without a solution.

It should not take nearly two months to process a simple refund. Their poor communication and lack of care have been extremely frustrating.

I had been considering purchasing a Tesla Model Y, but this experience has completely changed my mind. If they can’t handle a basic refund, I can’t imagine trusting them with something as big as a car purchase.

I strongly do not recommend buying from Tesla.

Worst customer service I've experienced, even in comparison to internet providers. After paying the reservation fee for a Tesla vehicle, I was basically ghosted for 10 days. No phone number to talk to anyone. The app offers a chat feature, but the only response you get is "someone will be contacting you shortly". My representative is always extremely busy and can never look into the matter. Just a very disappointing experience. Now I'm waiting for a refund of the reservation fee, and it seems like my headaches have just begun. Pray for me.

I recently had the misfortune of owning a Tesla, and I must say it's been a disappointing experience. The car's reliability issues have left me stranded on multiple occasions, and the customer service has been unresponsive and unhelpful.

The Model Y I purchased seemed like a great idea at first, but the quality control has been subpar. The car's autonomous driving features have been glitchy, and the charging system has been finicky. Not to mention the software updates that have caused more problems than they've solved.

I'm not alone in my frustrations, as it seems like multiple Tesla owners are experiencing similar issues. The company's stock price may be taking a hit, but for me, it's the quality of the product that's the real concern.