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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers are satisfied with the user experience, finding the platform easy to use and effective for earning income while developing skills. People appreciate the learning resources and the structured environment, which helps them grow as testers. Many also highlight the supportive nature of team leaders and the opportunities for career advancement within the platform. However, some people were dissatisfied with the customer service, citing issues like account bans without notice or clear explanations, and a perceived lack of respect from support staff. There are also concerns about the onboarding process being overly rigid and difficult, leading to frustration and a feeling of being gatekept rather than supported.

What people talk about most

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the platform's... See more

Staff

Reviewers mention ambiguous feedback about staff. Many customers praise the support team and team leaders for... See more

Website

Clients share ambiguous opinions on the website. Many reviewers praise the website's user-friendly interface,... See more

Customer service

Reviewers highlight negative aspects of customer service. Many customers report receiving harsh,... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed disappointment, citing issues like... See more

Based on these reviews

Rated 3 out of 5 stars

Test IO has a lot of potential. The training is well done, and the people working there are helpful and responsive — they answer questions and really try to support testers. However, there are some is... See more

Company replied

Rated 3 out of 5 stars

Good for those starting their careers in testing and i loved the onboarding.My account was banned anyways because i violated one of their rules.In their T& C it is indicated that testers who are banne... See more

Company replied

Rated 3 out of 5 stars

After 6 months with Test IO, I'm satisfied with this platform. I think the platform should improve how testers can check known bugs. Unlike team leaders, we cannot easily verify whether old bugs hav... See more

Company replied

Rated 5 out of 5 stars

It has been 3 months since I joined Test IO, as a side hustle and I can attest it has been amazing so far. It helps if you have been into Quality Assurance for a good number of years yourself. :)... See more

Company replied


Company details

  1. Software Company

Written by the company

QA Testing as a Service helps you ship apps faster and sleep better with real tests by people on real devices. Learn about QA leader test IO.


Contact info

3.6

Average

TrustScore 3.5 out of 5

200 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Good management & High testing opportunities but very bad TLs approach & behaviour.

I am doing testing from last 5 years on different crowdsourcing platforms. Testio management encourages testers very well but they failed at good team leaders who reviews the tester bugs. Two TLs (I don't want to mention there name here) are very rude when dealing with testers questions. I am very much sure that one TL (who frequently alloted for reviewing) shows unfairess to some testers & favours few testers.
I am also one of team leader(reviewer) on one of most famous crowdsourcing website but I never did to this to anyone. I respect testers approach & their works but here on Testio, few TLs don't let you work good with motivation.
So overall feedback, testing opportunities good at testio but they needs to change/revive TLs approach otherwise many testers going to demotivate like me.

June 16, 2023
Unprompted review
test IO logo

Reply from test IO

Thank you for your feedback.

We apologize for the negative experiences you've had with some Test Leaders. Our platform is committed to professionalism and fairness for all testers.

To address these issues, we offer the Test Cycle chat for real-time clarification and support from Test Leaders - the chat history will be available for our managers to make a situation transparent.

We take your concerns seriously and are dedicated to continuous improvement. Your input is valuable in our efforts to enhance our community. We hope you'll continue to engage with Test IO and help us grow.

Rated 5 out of 5 stars

My Second Home

My Second Home

When I first joined this company, I saw it as just a part-time job. However, my passion for testing and the company has grown steadily over time. Working here brings me immense satisfaction, and financial compensation is not my primary motivation. The support and kindness of everyone here have been invaluable. I look forward to a long and fulfilling journey with this team.

June 16, 2023
test IO logo

Reply from test IO

Thank you for such feedback!

Rated 2 out of 5 stars

Biased TLs and Low user story payout

Test IO could have been a great website to earn but some TLs like TL “Thomas” are extremely biased and engage in open favoritism. They will see your name and judge your work, instead of the merit of the report. You won’t get paid unless they approve so they have all the power and they shamelessly abuse it. Management encourages such behavior so there is no use taking these issues to a higher level.
I as a tester whose been there from 6 months have found it very hard to earn a decent amount even though I put in a lot of hours. Not a place to make good money

June 12, 2024
Unprompted review
test IO logo

Reply from test IO

Thank you for your feedback.
We apologize for any frustration you've experienced. Our platform prioritizes professionalism and fairness.
We encourage you to use the Test Cycle chat for clarification and assistance from Test Leaders. Our Test IO Academy and YouTube channel offer valuable resources to help improve your testing experience to earn more.
We are committed to addressing concerns internally and strive for continuous improvement. We hope you'll consider giving Test IO another chance.

Rated 2 out of 5 stars

Suggestion for Improving Testio's Payment Cycle

I have been using Testio for a while now, and while the platform itself is great for earning money, the payment cycle leaves much to be desired. Testio generates payments for the previous month’s earnings on the 11th of each month, but it typically takes until around the 23rd or 24th for the money to actually reach your account.

This delay is quite inconvenient, especially for those who rely on timely payments. It would be much more beneficial if Testio could generate payments every 15 days instead. Alternatively, they could revise the payment cycle date from the 11th to the 1st or 2nd of each month, ensuring that users receive their funds more promptly.

June 11, 2024
Unprompted review
test IO logo

Reply from test IO

Thank you for your feedback.
We understand the importance of timely payments and apologize for any inconvenience caused by the current payment cycle. We appreciate your suggestion to generate payments more frequently or adjust the cycle date.
Your feedback will be reviewed as we continuously work on improvements to better serve our community.
Thank you for being a part of Test IO.

Rated 5 out of 5 stars

Great freelance test environment.

Interesting tests, good compensation, great cooperation with test leaders, a trusted environment, and a transparent process of onboarding

June 20, 2023
Unprompted review
test IO logo

Reply from test IO

We're thrilled to have contributed positively to your operations.

Rated 2 out of 5 stars

A company that needs improvement

Not bad per say but I think the company needs to refine it's team leaders. I mean some of them are highly rude and egotistical and it's also hard to pierce the ceiling of success as a new tester on the platform. It's not bad but I think the company should take key learning points from a company such as Utest. Also places of work should be making sure that their employees mental health is in check sometimes test invitations tend to frequent from 1am to 5am which is not good.

June 4, 2024
Unprompted review
test IO logo

Reply from test IO

Thank you for your feedback.
We're committed to fostering a positive environment for all testers and continuously refine our Team Leads' approach.

Regarding test cycle timings, we understand the importance of accommodating different time zones and personal schedules. Testers are never obligated to work during inconvenient hours.

Rated 5 out of 5 stars

THE BEST SOFTWARE TESTING PLATFORM

I joined the Platform by January, I was introduced to the platform by a Friend who is also a Good tester, The platform provided all the Information I needed to become a Good software tester, I'm currently studying Pharmacy at the University So I don't have any Knowledge about Software development or Technology But with Test.Io I was able to learn and Earn at the same time. The platform also has Discord community which allows to ask questions from more Experienced Tester. which has helped me to Improve has a Tester.
Thanks 😊

June 4, 2024
Unprompted review
test IO logo

Reply from test IO

We appreciate your endorsement of our platform's capabilities.

Rated 5 out of 5 stars

Best Platform for Crowdtesters

It is the best crowd testing Platform that is present now across the globe. You will get lots of test invitations to test. Also, the community of TEST IO is amazing and very active. I have been freelancing here for the last 6 months and I am very pleased to work here. I hope this will continue to work this way and prosper more in the future. Cheers to TestIO and the entire team and community.

January 24, 2024
Unprompted review
test IO logo

Reply from test IO

We're grateful for your kind words about our platform's performance.

Rated 5 out of 5 stars

Best platform ever in testing

Best platform ever in testing .
I have been working for 5 years and never had an issue with payments. Support team is great and the discord community is the best . The activities like the testing cups are the best finds

May 29, 2024
Unprompted review
test IO logo

Reply from test IO

Thank you for recognizing our efforts to provide a seamless user experience.

Rated 4 out of 5 stars

First thing is best this platform academy system specially for the begginer. And the second it's payment method I know I have no experience this time but I have listen some senior tester mates.

First thing is best this platform it's academy specially for the begginer. Second it's payment method I know I have no experience but I listen some senior tester mates. I recommend others join this platform.

May 23, 2024
Unprompted review
test IO logo

Reply from test IO

We're thrilled that you find our platform valuable for your needs.

Rated 5 out of 5 stars

Brilliantly put together to learn and earn

Their most exceptional feature is the room for rapid growth. Test cycles come in every single day and you have no choice but to learn quickly, this is facilitated by Team Leaders who succinctly explain their decisions regarding reports and also refer you to the academy (which by the way is just an amazing platform for organized learning). The discord channel creates a community for…yeah you guessed it, learning! Tons of resources for questions, answers, feedback and quality communication. It all just…works.

May 22, 2024
Unprompted review
test IO logo

Reply from test IO

Thank you for highlighting the strengths of our platform.

Rated 5 out of 5 stars

TestIO: The Best Software Testing Platform

TestIO is one of the best platforms for software testing. The work is flexible, and the more you work, the more you earn.

I joined TestIO about 6-7 months ago with no prior experience. Thanks to the outstanding Support Team, available 24/7 to provide valuable information and assistance regarding the platform, and the dedicated Team Leaders who carefully review tester bug reports to ensure proper evaluation of all bugs, I have been able to grow significantly.
Additionally, the help of experienced testers and moderators in the Discord community have been incredibly helpful.

The Discord community, managed by excellent moderators and admins, is always active, organizing events, informational quizzes and very valuable tips for testers.

May 21, 2024
Unprompted review
test IO logo

Reply from test IO

We're excited to see how our platform is benefiting you!

Rated 1 out of 5 stars

Derogatory people

Even in their answers they are derogatory like their TL "We are sorry that you were unable to complete a simple Exploratory Testing course", without further comments.

May 2, 2024
Unprompted review
test IO logo

Reply from test IO

We are committed to maintaining professionalism and respect in all communications on our platform.
We apologize if any responses have come across as derogatory or insensitive.

Rated 1 out of 5 stars

Worse platform ever

I think io needs to work on their testers payout. How on earth will a person works and he’s not getting paid through his choice of payment. I honestly don’t recommend this platform to anyone who’s looking to earn money in testing

April 29, 2024
Unprompted review
test IO logo

Reply from test IO

Thank you for your feedback.
We aim to provide the best experience for our testers, including prompt and fair compensation.
We offer multiple payment options and strive to accommodate our testers' preferences.
If you have specific issues with payments, please reach out to our Support Team via our official Discord Server or Feedback form for assistance. We value your input and are committed to continuous improvement.

Rated 1 out of 5 stars

I want to participate in the IO test to…

I want to participate in the IO test to learn a lot from your company and expand my knowledge

April 15, 2024
Unprompted review
test IO logo

Reply from test IO

Thank you for expressing interest in joining our testing community! We're thrilled to hear about your enthusiasm to learn and grow with us. At Test IO, we offer a wealth of resources to help testers like you expand their knowledge and skills.

Our Test IO Academy provides comprehensive learning materials, including technical requirements for bug reporting and insights into various testing types, such as Payments Testing. Additionally, our YouTube channel features tutorials on navigating bug lists efficiently and enhancing productivity in bug submission.

Furthermore, we host special events on platforms like Discord and YouTube where experienced testers share their insights and expertise. You'll also have access to Test Cycle chat for clarifications and assistance from our Test Leaders (TLs).

We strive to maintain equal opportunities and common standards for all testers on our platform, ensuring a supportive and inclusive environment. Should you have any questions or proposals, feel free to reach out to our Community Managers and Support Team on our official Discord server or through our feedback form.

We look forward to welcoming you to our community of testers committed to quality assurance and continuous improvement!

Rated 5 out of 5 stars

Joined Test IO 4 years and although I…

Joined Test IO 4 years and although I had zero knowledge in QA Test IO helped me grow as a person and in some way changed my life, Test IO offers multiple ways to earn money so does not matter if you have experience or not as long as you have a strong work ethic you will succeed.

March 27, 2024
Unprompted review
test IO logo

Reply from test IO

Your feedback reinforces our commitment to delivering a great user experience.

Rated 1 out of 5 stars

Few tasks

Complicated onboarding, very few tasks, wasted time.

March 1, 2024
Unprompted review
test IO logo

Reply from test IO

We understand your concerns and aim to enhance your experience.

Our platform continually improves onboarding processes and task availability. Resources like Test IO Academy and Test Cycle chat offer support.

Your input is valuable. Please engage with us for assistance or suggestions to ensure a positive testing environment.

Rated 1 out of 5 stars

really bad you can be banned without…

really bad you can be banned without any reason.

February 12, 2024
Unprompted review
test IO logo

Reply from test IO

We value your feedback and aim for transparency and fairness.

Our platform follows strict guidelines and provides support through Test Cycle chat and our Discord server.

We ensure equal opportunities for all testers and take any concerns seriously.

Please reach out for clarification or assistance; your input helps us improve.

Rated 5 out of 5 stars

The company work really good it is…

The company work really good it is difficult first time joining but while taking your time on the website and learn from academy, it will be easier

February 28, 2023
Unprompted review
test IO logo

Reply from test IO

We're delighted to be part of your workflow!

Rated 1 out of 5 stars

They will find million reasons to reject your work and pay 0 euro

They will reject everything that you will submit because they don't wanna pay for tester jobs. TL doesn't think about the quality of customer products, they just think about some stupid guidelines on how to fill in bug reports and user story reports. They can reject even 1 step check Test Case execution (e.g. if you have a user story with a task like "check that Recommendation section displayed on product details page" and you will submit a screenshot with this section and note: section appeared on the PDP) they rejected this with the comment "Not enough quality in execution". What a go**amn level of quality you expected in 1 step check???? SECTION DISPLAYED

January 20, 2024
Unprompted review
test IO logo

Reply from test IO

Thank you for your insights.

We're dedicated to fair assessment and continuous improvement. Our bug dispute process ensures thorough review and resolution.

Resources like Test IO Academy and Test Cycle chat offer support.

Your feedback is invaluable in enhancing our standards. We encourage further engagement for assistance or suggestions.

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