TextbookX Reviews 490

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

SCAMMERS DO NOT RENT FROM THEM. They will give you the same return label for your books and then claim you never sent one of the books so they can charge you extra. They are thieves preying on broke... See more

Rated 1 out of 5 stars

I ordered a textbook through my schools website (using this company). They were suppose to email me a digital code to use the book through canvas... they never sent it, only a receipt for purchase..... See more

Rated 4 out of 5 stars

Thank you so much! It's nice to know that you have such a good Customer Service department--and it's really hard on students and faculty, and especially your online bookstore. This season has been... See more

Rated 1 out of 5 stars

Ordered multiple books and two of them have already been canceled. One I received a confirmation email that the order had been fulfilled. Have ordered from many different book companies over 12 years... See more

Company details

  1. Hobby Store

Written by the company

TextbookX is an e-commerce site dedicated to finding students the lowest price for their books. We mix our own inventory with that of third-party sellers (in many cases, the same sellers as on Amazon and similar sites) in order to provide one of the largest inventories of new, used, digital, and rental books.


Contact info

2.2

Poor

TrustScore 2 out of 5

490 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Convenient but there are other options

The system makes it easy to get the textbook from different sources, however, the prices are almost always still very high. It would be cool if students could verify that they have a certain textbook and be able to sell it on the website too.

December 9, 2019
Unprompted review
Rated 5 out of 5 stars

My TextbookX review

This bookstore is really helpful in trying to get the books you need and want, and having some of the books chosen from owning it to renting to online definitely helps.if you rent a bookstore, they are rather quick to remind you that you need to give it back soon so that's important to know. I have not had one issue from this bookstore so I think I can say that I definitely recommend this bookstore. It's one of the best bookstore that I have ever bought from.

December 9, 2019
Unprompted review
Rated 4 out of 5 stars

Great for first timers!

For most of the books that I bought for my classes I have used this site. I never had a problem with the service itself. It's easy for the professor to put the textbook needed for class, and it sometimes puts the best deals you can find. I would go on amazon and find cheaper prices but that's only occasionally. Nevertheless it's very convenient and simple to use if it's your first time ordering textbooks online.

December 8, 2019
Unprompted review
Rated 3 out of 5 stars

It's fine

It's fine. It's nice how they show you all of the books you need, but they put the books you need for spring term before the books you need for fall term which is weird. Also, the "best value" books are almost never actually the best value you can find, just search for the book on amazon or something and you'll probably find a better price. It's nice to have a list of all of the books you need in one place though.

December 8, 2019
Unprompted review
Rated 3 out of 5 stars

Pros & Cons of Textbookx

Sometimes the deals for textbooks may be cheaper and sometimes may not be cheaper than other retailers like Chegg, Amazon, or Textbook Underground. This site is easy to use, because it connects your professors required, recommended, & suggested books for the class you’ll take with them. I’ve had a recent experience where the site was incorrect in not posting an access code that was required for my class this semester. The service times could be improved in getting textbooks shipped to students since most of the time, students have to wait to get the syllabus to understand which books are needed to be ordered first, if financially they’re unable to get them all at once.

December 7, 2019
Unprompted review
Rated 3 out of 5 stars

The site is okay to use

The site is okay to use. It's easy to navigate and find the books you need. It is more expensive though, and the shipping options might not be as fast as Amazon or other places you can buy the books at. My biggest complaint is that the books are too expensive. It's definitely better to buy lightly used books from a different place.

December 7, 2019
Unprompted review
Rated 5 out of 5 stars

The bookstore has always been a quick…

The bookstore has always been a quick and easy option to purchase books. It allows me to buy used books for very cheap through the marketplace. Even the worn books have been in great shape. It allows for easy linking to amazon to compare prices and delivery dates.

December 6, 2019
Unprompted review
Rated 3 out of 5 stars

Easy to use

The website is easy to use, and it's very convenient that my class schedule links to it so all of the books that I need are in one place. However, I usually just use the website to see what books I need, then order them through other places with cheaper prices and faster shipping. The books appear to be cheap on the site, but then shipping is very expensive and slow, so the books' total price ends up being cheaper elsewhere.

December 5, 2019
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Where I live, I cannot be sure I will get my packages, so I have a post office box, which UPS will not deliver to. Very often when you buy books through this site, you are actually buying them through a third party seller. When books I ordered, never came, TextbookX never gave me the refunds I asked for. They referred me to the sellers, who gave me tracking numbers, which were useless because they showed the package being dropped off but that doesn't mean I received it and so there was absolutely nothing I could do. I spent money on textbooks I never received, then had to spend more money to buy them from another store. Now, I primarily use Amazon.com which has their own public package boxes you can have stuff delivered to, or Barnes & Noble "brick and mortar" stores where I can have my order sent to.

December 4, 2019
Unprompted review
TextbookX logo

Reply from TextbookX

Hey Robert,

It sounds like things got handled incorrectly here. While we do want to reach out to the seller to get tracking - if you never got the package you are owed a refund. I'll be sending a private message to get your order ID so we can get this corrected for you.

Thanks,
TextbookX

Rated 4 out of 5 stars

It is very easy to use

It is very easy to use, connects to my school schedule to easily show the books required for my classes. It also allows you to rent or buy from other sources as well, so you know you are getting a good deal.

Brianna O.

December 4, 2019
Unprompted review
Rated 4 out of 5 stars

Easy to use

Easy to use. I ordered a textbook off the website at the beginning of this semester and it came in perfect condition. It was even wrapped. I've seen cheaper prices for books elsewhere, but their prices aren't bad.

December 4, 2019
Unprompted review
Rated 5 out of 5 stars

Reliable website that is easy to…

Reliable website that is easy to navigate! It's great that they provide a comparison between new, used, rentals and ebooks. The only issue I had was that one of my textbooks was left out in the rain even though I have a porch where they could have left it, but I am sure that is an issue on behalf of the shipping company. Overall it is a very convenient website that organizes my class so I know which textbooks I need.

December 4, 2019
Unprompted review

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