TextbookX Reviews 490

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

SCAMMERS DO NOT RENT FROM THEM. They will give you the same return label for your books and then claim you never sent one of the books so they can charge you extra. They are thieves preying on broke... See more

Rated 1 out of 5 stars

I ordered a textbook through my schools website (using this company). They were suppose to email me a digital code to use the book through canvas... they never sent it, only a receipt for purchase..... See more

Rated 4 out of 5 stars

Thank you so much! It's nice to know that you have such a good Customer Service department--and it's really hard on students and faculty, and especially your online bookstore. This season has been... See more

Rated 1 out of 5 stars

Ordered multiple books and two of them have already been canceled. One I received a confirmation email that the order had been fulfilled. Have ordered from many different book companies over 12 years... See more

Company details

  1. Hobby Store

Written by the company

TextbookX is an e-commerce site dedicated to finding students the lowest price for their books. We mix our own inventory with that of third-party sellers (in many cases, the same sellers as on Amazon and similar sites) in order to provide one of the largest inventories of new, used, digital, and rental books.


Contact info

2.2

Poor

TrustScore 2 out of 5

490 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

THE WORLD IS ON FIREEE!!

Yes they sent the right book. Yes their price was reasonable. But in the current climate, using the amount of packaging they do is completely unacceptable. A massive box comes to my house, only to contain a tiny reference manual (3x8). The amount of box was totally not appropriate for the size of the book and THE WORLD IS ON FIREEE !! Do better textbookx!

February 4, 2020
Unprompted review
TextbookX logo

Reply from TextbookX

Hey Brenda,

Thanks for the feedback. Most of our books ship in flat packs, particularly something of the size you mentioned. I believe I have identified the item in question, which came from a third party. I'm going to send you a private message to confirm, then using that information we will definitely reach out to the vendor to request they change to using flat packs as well, especially when it's a single book.

Thanks again,

TextbookX

Rated 1 out of 5 stars

This is the WORST BOOKSTORE I'VE EVER…

This is the WORST BOOKSTORE I'VE EVER DONE BUSINESS WITH!
I actually cancelled an order and had it refunded. It was on backorder, so I was safe as in it wasn't shipped at the time of cancellation or refund.
Yet, this .... SMART bookstore still shipped me the book.. and forced me to pay to ship it back to them.
Please do not do business with them.. go through another source. I know I will from now on

January 30, 2020
Unprompted review
TextbookX logo

Reply from TextbookX

Hey KJo,

That's definitely not the way this was supposed to be handled. I'm going to reach out privately to get your order ID and contact information so we can correct this and retrain any agent involved.

Thanks,
TextbookX

Rated 1 out of 5 stars

I had a bad experience with this… company scam

I had a bad experience with this company I ordered a book for the fall semester and sent it back at the end 6 weeks later (last week) I received an email stating that the textbook was not accepted and it was junk they charged my card 40.00 without my consent for the book and I shipped it out on time and in the same condition that I borrowed it in !!!! Then they proceed to tell me that they will send me the book, and I can dispute the charge of the book by sending pictures of the now “damaged” book !!! total crap and a scam 🙄 I would never buy from them again !!!

January 29, 2020
Unprompted review
Rated 5 out of 5 stars

The Online book store for BRTC is very…

The Online book store for BRTC is very easy to use and smart. When I say that I mean when I go on there to get my books, I just click on my classes and the books are next to each individual class so I don't have to spend a bunch of time searching for all my books.
-Joshua K

January 16, 2020
Unprompted review
Rated 5 out of 5 stars

Michelle H

I have had a great experience with Textbookx. I found the best price for my rental, was able to have a quick delivery, and the book was in excellent condition. I am so thankful for this resource through my school, and I intend on using it throughout my schooling.

Michelle H.
Juniata College

December 27, 2019
Unprompted review
Rated 5 out of 5 stars

I really enjoy this service

I really enjoy this service. It's so much easier than my last school, where you had to go to the on-campus bookstore and stand in line to find your own books. TextbookX identifies the books I will need for class and already has them ready for me, all I have to do is put them into my shopping cart and pay. They're conveniently shipped to my home or school in a timely manner. I love it!!

December 11, 2019
Unprompted review
Rated 4 out of 5 stars

I really enjoyed ordering my books

I really enjoyed ordering my books from here! Usually there’s this long process and most importantly complicated process with other cites. But this one was different and I absolutely loved it. I entirely suggest this, and I plan on coming back with my other classes!

December 10, 2019
Unprompted review
Rated 2 out of 5 stars

Late notice

I love being able to find my textbooks and them give me options for purchasing. I did order two different textbooks from these and the orders were both cancelled by the seller. The late notice left me with 2 days to find the textbooks. Thank goodness for Amazon Prime

December 10, 2019
Unprompted review
Rated 5 out of 5 stars

I love it

I love ordering my books this way! it is super easy and convenient! Normally get here quick too.

December 9, 2019
Unprompted review
Rated 4 out of 5 stars

I really enjoyed getting my books from…

I really enjoyed getting my books from the textbook store because of the ease and the short period it takes for the order to arrive. The constant reminder that shipment is on its way is refreshing and tends to minimize tension and worries. I have already recommended it to my colleagues

December 9, 2019
Unprompted review
Rated 5 out of 5 stars

Jennifer Carnell

The GMC bookstore makes it very convenient to pick up textbooks and return them in a timely manner.thank you for making the process so much easier!

December 9, 2019
Unprompted review

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