Textline is an easy-to-learn-and-use solution for our medical business. We wanted to offer simple, direct inbound and outbound texting to patients from our main office phone number, because our existi... See more
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See what reviewers are saying
As a newer TextLine customer, we are enjoying the ease and convenience of texting our customers directly from our CRM, Pipedrive. The Tech support has helped us work out some minor issues with our int... See more
Super reliable and worst customer service. Past two months I been realizing many messages go through from Twilio but it doesn't get shown on textline!!. zapier integration also did not work for over 1... See more
Web version does not sync correctly. I have to manually refresh the page about 60% of the time before new messages will come through. Android version takes so god damn long to open up and load its... See more
Company replied
Company details
- Business to Business Service
- Automation Company
- Internet Marketing Service
- Software Company
- Telecommunications Service Provider
- Web Collaboration Platform
About Textline
Written by the company
Textline, the most secure business texting platform on the market.
Textline is a secure business texting software that makes communicating with contacts easier. Conduct one-on-one conversations, update a group of contacts, or send bulk texts at scale from your computer or via our mobile app. Textline is used by companies of all shapes and sizes to message customers, leads, and employees. Use our SMS platform to power your SMS marketing campaigns, improve customer service, quickly reach leads, or simplify back-and-forth conversations.
With a 98% open rate and 45% response rate, it's clear why thousands of businesses are adding SMS as a communication tool.
Why Textline?
Textline is designed for modern support, sales, operations, and marketing teams. With business SMS, we help teams boost productivity, improve customer satisfaction, and scale. Plus, Textline is top-rated for SMS security, compliance, and trust. Rest easy knowing your data is protected and your team has the right tools. View some of Textline's powerful SMS features:
Contact info
United States
- (415) 849-4349
- textline@textline.com
- textline.com
3.8
Great
171 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is a great source of communication…
This is a great source of communication for members and providers.
August 13, 2021
Reply from Textline
We love to hear it! Thanks for leaving your review and for your continued support. Happy texting!
Does the job well
August 13, 2021
Reply from Textline
Hi Karen, thanks for taking the time to leave a review! We appreciate your continued support and are always open to hearing your feedback. Happy texting!
While we like the Textline a lot
While we like the Textline a lot. However, it would be nice to nice to have a delete option because we have sent a few texts in error. When we have tried to reach out to assistance, there is no number to call just an email and even when we sent an email, no one ever resonded. Let's see what happens to this review. It it is actualy reviewed or not.
August 12, 2021
Reply from Textline
Hi Jaime, We're sorry you had this experience and we do take customer service very seriously. Because Textline sends SMS and MMS, there is no way to delete the messages once they're sent. On our end, it looks like our team had reached out to you. However, if we missed something or if you still have additional questions or concerns, please text us at 415-849-4349 and we're happy to help.
Prompt response and great service!
I was called on time and the sales person was very knowledgable and answered all my questions! Great service!
August 12, 2021
Reply from Textline
Hi Luis, Thanks for taking the time to leave this review! We're glad you had a good experience with our team.
Easy to use
Easy to use. Set up and contact import was seamless! We used just this as a one time service for a particular event. Highly recommend.
August 12, 2021
Reply from Textline
Hi Angela, Thanks for taking the time to leave this review! We're glad you found Textline easy to use and we're always here for future events!
Great idea not in my budget
August 12, 2021
Reply from Textline
Hi Kathie, Thanks for taking the time to leave this review! We appreciate your feedback and your time considering Textline.
Reply from Textline
Hi Ezekiel, Thanks for taking the time to leave this review! We're glad you found our API beneficial for your company and appreciate your support. Happy texting!
Never got a response for the issue I…
Never got a response for the issue I addressed. I wonder if they even care about customer service.
August 12, 2021
Reply from Textline
Hi Chris, We're sorry you had this experience and we do take customer service very seriously. On our end, it looks like our team had reached out to you. However if we missed something or if you still have additional questions or concerns, please text us at 415-849-4349 and we're happy to help.
I wish I got a notification of text to…
I wish I got a notification of text to my computer. Doesn't seem useful at this time.
August 12, 2021
Reply from Textline
Hi Caitlin, we appreciate you taking the time to write this review. You can find more information about mobile, desktop, and email notifications here: https://bit.ly/3sfLsiG. You can always text us with any questions at 415-849-4349.
Enjoyed the Textline platform…
Enjoyed the Textline platform immensely. It has met our needs and the continuous feature releases and improvements have helped to increase our functionality and efficiency.
August 12, 2021
Reply from Textline
Hi Alex, Thanks for taking the time to write this review! We're glad you've found Textline helpful and efficient, and we appreciate your continued support. Happy texting!
Best tool ever HUGE timesaver
Best tool ever for reaching out to many people at once. HUGE time saver
August 12, 2021
Reply from Textline
Hi Cynthia, thanks for taking the time to leave a review! We're happy to hear how Textline has saved you time, and we're grateful for your continued support. Happy texting!
Why did we wait so long
Why did we wait so long? We are now reaching clients that would not respond to a telephone call or an email. Wish that we had started to use this program years ago.
August 12, 2021
Reply from Textline
Hi Vickie, thanks for taking the time to leave a review! We're happy to hear how Textline has helped your response rate, and we're grateful for your continued support. Happy texting!
We haven't had the greatest experience…
We haven't had the greatest experience with Textline. Our messages just aren't working and we haven't received any solution
August 12, 2021
Reply from Textline
Hi Savanna, We're sorry you had this experience as we take customer service very seriously. On our end, it looks like our team had reached out to you to work on a solution. However, if we missed something or if you still have additional questions or concerns, please text us at 415-849-4349 and we're happy to help.
Reply from Textline
Hi Tyler, thanks for taking the time to leave a review! We're happy to hear how Textline has helped your efficiency and we're grateful for your continued support. Happy texting!
We literally tried for two weeks to get…We literally tried for two weeks to get someone to call us back and help us make the product work. At the end of the day someone actually told us they won’t eve
We literally tried for two weeks to get someone to call us back and help us make the product work. At the end of the day someone actually told us they won’t ever call us back
August 12, 2021
Reply from Textline
Hi Joey, We're sorry you had this experience as we take customer service very seriously. On our end, it looks like our team had reached out to you. However, if we missed something or if you still have additional questions or concerns, please text us at 415-849-4349 and we're happy to help.
I think sometimes it updates very slow
I think sometimes it updates very slow. I already sent out the message but it does not show. So I sent it again.
August 12, 2021
Reply from Textline
Hi Mandy, we appreciate the feedback! Unfortunately, this is often on the carrier's side as they deliver the message once you click Send. If you have any other questions about this, please text us at 415-849-4349.
Simple and easy to work with
Simple and easy to work with, doesn't need much explanation, and a person just learning to use it does not get overwhelmed.
August 12, 2021
Reply from Textline
Hi Clare, thanks for taking the time to leave a review! We're happy to hear how Textline has been simple to use, and we're grateful for your continued support. Happy texting!
Transfer of textline conversation into…
Transfer of textline conversation into text for saving onto a customer's folder not successful as of yet. Script is unreadable in format.
August 11, 2021
Reply from Textline
Hi Corinne, we're sorry you're having this issue. Please text us at 415-849-4349 and we'll work to resolve any concerns.
Received message
Received message, responded and resolved. Initial messenger then responded with a thank you so now message is active again. Don't want to reply again how do I resolve message again?
August 11, 2021
Reply from Textline
Hi Nancy! Thanks for your review and we're happy to help. In the conversation, you can select the checkmark Resolve button without responding. If you have additional questions you can always text us at 415-849-4349 or visit help.textline.com!
A Great Way to Connect
Textline is a great way to connect with our potential candidates and employees.
August 10, 2021
Reply from Textline
Thank you for this review! We're happy to hear that you enjoy using Textline to connect with your current and potential team members. We appreciate your continued support. Happy texting!
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