I have been trying to reach Textlocal's customer support for over a week now, but there has been no response despite calling more than 20 times. Their email replies simply state that the issue is reso... See more
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I was skeptical at beginning as I was not sure what CS support I may get TextLocal India and their team member Rakeshji surprised me he guided me from scratch the process was simplified my understa... See more
Textlocal is the best one stop solution with great support and sales team I have seen in my carrier. I personally feel they are rich in ensuring the quality messages being delivered to the end u... See more
Company replied
We are struggling to send SMS from our mail box to end users through the registered template. Textlocal support team (Ms. Divya) helped us resolving the template related issues. She is patient enoug... See more
Company replied
Company details
- Telecommunications Service Provider
- also in
- Direct Mail Advertising
- Internet Marketing Service
- Online Marketing Agency
- Software Company
Written by the company
Textlocal is the #1 business SMS product with over 2,25,000 enterprise customers. Whether you are a local grocery shop sending 20 messages or a global brand transmitting 10,00,000 personalized texts, Textlocal provides everything you need for your mobile communications. We assure maximum returns for your SMS campaigns with our easy and powerful features, best-in-class delivery and fanatic customer support. We also support a host of enterprise-features, including our comprehensive APIs (Please visit: http://api.textlocal.in/docs/) multi-user accounts, role restrictions, locked templates, audit trails, bespoke integrations, data management and much more! Just ask and our experts will be happy to answer any of your questions.
Contact info
Plot No.770, Road No.44, Jubilee Hills, 500033, Hyderabad, India
- +919502195021
- support@textlocal.in
- textlocal.in
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Pathetic customer service
I have been trying to reach Textlocal's customer support for over a week now, but there has been no response despite calling more than 20 times. Their email replies simply state that the issue is resolved, yet the messages remain undelivered. This is highly unprofessional and extremely frustrating. The lack of reliable support makes it impossible to depend on their services. I am now forced to look for alternative providers who can ensure better service and responsiveness. Very disappointing experience with Textlocal!
December 13, 2024
Unprompted review
Good Response
November 27, 2024
Price rate hiked in order to compare…
Price rate hiked in order to compare other competitive prices by other providers (with the same quality of service).
July 1, 2024
Unprompted review
Very good service.
October 25, 2024
Client onboarding
I was skeptical at beginning as I was not sure what CS support I may get
TextLocal India and their team member Rakeshji surprised me
he guided me from scratch the process was simplified my understanding of DTL process and its challenges. with his well spoken skills, his knowledge and his gained experience adding his extra assistance for DTL makes me feel comfortable working with Textlocal India.
I would like to suggest TextLocal India to have such value adding staff who bring more trust from new clients
October 24, 2024
Unprompted review
its really really good
October 11, 2024
Amazing customer service
October 11, 2024
Unprompted review
Very happy with the service
October 7, 2024
Simple and easy DIY App
Simple and easy DIY App, for Micro MSMEs like us is very useful.
September 23, 2024
Too costly I will not renew
Too costly I will not renew. I am shifting to another vendor
September 12, 2024
Thanks a lot you the best one.
September 4, 2024
good and easy
August 21, 2024
Very smooth and easy process
Very smooth and easy process. We are using txtlocal from past 5 years and we need not contact any customer care or support for help as it’s very self illustrative and most of the questions are answered through FAQs.
July 26, 2024
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