TFP Fertility Reviews 

32
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I was a patient treated in TFP Belfast. My concerns were constantly dismissed. I was not listened to as a patient. The process itself is overcomplicated and the response time is appalling. I didn't... See more

Rated 2 out of 5 stars

Communication is really poor. Despite repeat requests to correspond via email since I am not allowed my phone at work, they still insist on making phone calls. Very difficult to get through to the peo... See more

Rated 5 out of 5 stars

So far our experience with Oxford could not be any better. I had my egg collection on Friday 8th May. I was made to feel very safe and supported by ALL members of staff from receptionist to theatre do... See more

Rated 1 out of 5 stars

Don't trust a company that doesn't comply with its own regulations! They did my tests in half and charged me the same amount as another patient! This is discrimination because everyone should be tre... See more

Company details

  1. Fertility Clinic
  2. Fertility Physician

About TFP Fertility

Written by the company

We help make families

As one of the largest fertility providers in the UK we offer our patients the care, understanding and expertise that you need to make your family.

You and your family are at the heart of what we do. We will support you with every tough decision with compassion, knowledge and expertise, so you know you're in with the best possible chances of getting pregnant.

Science, research and innovation are key to how we work and have led to us pioneering fertility treatments for more than 35 years. Many of our clinicians are internationally renowned specialists.

We provide care that’s second to none, and a plan completely dedicated to you. We know there’s no experience like this. That's why we’ll make it the very best it can be.

Find out more about TFP Fertility.

Contact info

2.1

Poor

TrustScore 2 out of 5

32 reviews

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2.1

All reviews

(32)

17 reviews in the last 12 months

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Rated 1 out of 5 stars

Deeply upsetting and dehumanising

I had a deeply upsetting and dehumanising experience with this company. From the beginning, the team showed a shocking lack of empathy and professionalism. The staff behaved with what I can only describe as a god complex - they were dismissive, unapproachable and made it clear they had no interest in answering questions or offering any explanation for the treatment process. Every attempt to seek clarity or reassurance was met with rudeness, defensiveness or silence.

The nurses in particular were aggressive and cold. During procedures that were already physically and emotionally difficult, I was made to feel profoundly uncomfortable and uncared for. There was no compassion, just a clinical coldness that bordered on cruelty.

This is a space where patients are at their most vulnerable, seeking not only medical care but human kindness and respect. I received neither. I left feeling humiliated, unheard and worse off than when I arrived. I would strongly advice to anyone considering this clinic to look elsewhere.

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

positive experience- would reccomended GCRM.

The entire experience with GCRM from initial assessment to transfer was a positive experience for me & I would definitely recommend this clinic. Every step of the way I felt informed & found communication via the portal to be excellent. I am so happy that I took the decision to go private and to go with GCRM

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

Find a better option

My wife and I (same sex couple) became involved with this clinic in June 24 when she was 37, and we were finally in a position to start trying for a family. It was a horrible experience and very costly, both mentally and financially. Worst of all we lost 6 months of time which is critical at this age. We were advised to do 3 iui treatments. We were told to shop for our own donor with no help or advice, we had zero scans throughout my wifes cycle to check for folicles or lining thickness: next to no medication , simply just given an ovulation pee stick and told to call at happy face. Something our new doctor found almost impossible to believe. There is no sense of personal one to one care … in fact your made to feel that the doctors and practitioners are just doing a bit of moonlighting from they’re real jobs. Communication is done through a difficult portal system or a zoom call. We have now moved our treatment to an incredible clinic in Porto and this clinic is a whole other level from Glasgow and unfortunately has let us see how disappointing and substandard our experience at gcrm was. I really feel that in this area a higher level of care , communication and service should be mandatory as people can loose their chance to have a family…

June 17, 2024
Unprompted review
TFP Fertility logo

Reply from TFP Fertility

Dear Islay,

Thank you for sharing your experience. Your feedback is essential, and we take your concerns seriously.

We would really appreciate the opportunity to speak with you directly to better understand your points. Please consider contacting the clinic team, as we are committed to learning from your experience and improving our care.

Wishing you all the best on your continued journey.

Warm regards,
TFP Fertility

Rated 1 out of 5 stars

Chelmsford

Chelmsford - Dr. Subrata Gangooly

Patient treatment and conduct is completely unacceptable. Wouldn’t recommend.

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!

Hello, the clinic in Glasgow is to be avoided. I lost time and money. I was 36 years old when I started my treatments there. They should have advice me to choose IVF, instead they recommended me to do 2 IUI, without even hormone stimulation. In that case my chances would be 10%, instead they told me it was 20%.
I did two IUI with donor sperm because I am gay. I paid thousands of pounds for the sperm. They zero communications skills, even between each others and they didn't care at all about me wanting to be pregnant or about my mental health. They made me waste time and money. Go to Spain directly if you are in my same situation.

August 1, 2024
Unprompted review
TFP Fertility logo

Reply from TFP Fertility

Hi Ariel,

Thank you for sharing your experience. We’re truly sorry to hear how your time at our clinic has left you feeling, and we understand how frustrating this must be for you.

Your feedback is important, and we’d appreciate the chance to address your concerns. Please feel free to contact our Patient Experience team at GCRM@tfp-fertility.com.

Wishing you the best,
TFP GCRM Fertility

Rated 1 out of 5 stars

Worst experience ever!!!

Didn't have a good experience with this clinic at all.!! Starting from the poor communication from the clinic to the treating consultant.
The worst part was the treating consultant, came late the operating room where I was having my sample transfered. She looked clearly rushed, unprepared and made me even more anxious and nervous. The Process was extremely uncomfortable and horrible in every aspect to tje extent i was screaming in agony. The Consultant was very unprofessional telling me to relax and she even arguing with the nursing staff about during the process about the lighting of the room as if I wasn't there in my most vulnerable position infornt of her!!
I ended up moving my samples to another clinic straight after! Didn't want to even go through this experience with them again!!!
They didn't even care to ask why I'm going through the hassle and expense of moving out of their clinic after 11 years of storage.
The clinic was run by completely different team back then( 2014) with professor Anna Carby being one of the leads who has left the clinic and wasn't there this time when we tried to do our frozen embroy transfer. She and her team were something else and my experience with them was phenomenal with my first baby!!!

Obviously my frozen embryo transfer failed. Package does not include £10 pregnancy test or any scans or tests..literally you pay for the transfer and one online consultation and that's it! I don't not recommend this clinic to anyone!!!

September 4, 2024
Unprompted review
TFP Fertility logo

Reply from TFP Fertility

Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about your experience. It sounds incredibly upsetting, especially given how personal and important fertility treatments are. Your concerns and overall experience matter greatly to us and will be taken seriously.

If you’d like to provide further details or discuss this matter in more depth, please don’t hesitate to reach out to the clinic's General Manager. Your feedback is invaluable in helping us improve and provide better care in the future.

Kindest regards,
TFP Fertility

Rated 1 out of 5 stars

AVOID THIS PLACE AT ALL COSTS

I've had the most stressful experience with GCRM.
AVOID AT ALL COSTS IF YOU CAN. Please, take my advice, don't do what I did, and read through all the one-star reviews on here. They're basically all saying the same thing.

I'm desperately looking for other clinics now. Their communication is terrible, I needed to be chasing them up every single day, and still they're incredibly passive. They always give you another little surprise step you need to make, and they take ages to send you what you need to sign.

Basically, no matter how hard you try to move swiftly through this process, they make it longer and more arduous.

Dealing with this is already emotionally and economically taxing, and their lack of cooperation and complete disregard for your experience as a patient makes it 1000 times more so.

I'VE LOST SO MUCH TIME, UNNECESSARILY. As if we hadn't been waiting and waiting and waiting and saving up already to be here. Total lack of empathy from their part.

I live in Edinburgh so unfortunately we don't have another private clinic nearby, they were our nearest option. But now we're even considering traveling somewhere else to go to another clinic, anything but them.

If you can consider ANY other option, I'd really recommend you have GCRM as your last resource.

They're completely unempathetic, very willing to take your money, knowing you're vulnerable and stressed, but not willing at all to cooperate or help you in any way that isn't the most basic.

It feels like a super low cost clinic, but it isn't.

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

If you are reading reviews before…

If you are reading reviews before deciding which clinic to choose from, I can highly recommend this one. Of course, they are not Gods to make all cases 100% successful which highly depends on the nature itself for each person but TFP Nurture staff will do their absolute best in what is in their power to ensure a positive result in the end. They take care of you from the very first day, explaining the entire process in depth. The customer service is polite and friendly, which is very important in such places. The entire process is as smooth as possible. Additionally, their technology is much more advanced than that of other clinics, allowing for many tasks to be completed online through their portal, saving a lot of time. Highly recommend them. (Nottingham branch).

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Choosing the right clinic for us was…

Choosing the right clinic for us was essential, and we are beyond relieved and happy that we chose Boston Place. They were compassionate, kind, supportive, reassuring and personable throughout the whole process. They delivered above and beyond care and we are so grateful to them for all of their support and care.

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Dream come true place to go

I'm thrilled to share my positive experience with Thames Valley Fertility Clinic in Maidenhead. I recently completed my first cycle of IVF and am overjoyed to be pregnant! The entire staff was amazing—professional, supportive, and always compassionate. A special thanks to Dr. Antonis Vlismas , Sam, Jhodie, Kellie, Lydia, and Nikki for their exceptional care. The process was smooth and relaxing, making what could be a stressful time feel manageable. I also want to thank the entire team, from the receptionists to the nurses, midwives, and embryologists, for their friendly support throughout the process. Although I can't remember all the names, everyone contributed to making this journey a positive one. We will definitely see you for our future journey. I highly recommend this clinic to anyone seeking fertility treatment. Thank you, Thames Valley Fertility, for helping us on our path to parenthood! With love Marta & Liviu Stroe ❤️

July 27, 2024
Unprompted review
Rated 1 out of 5 stars

Don't trust a company that doesn't…

Don't trust a company that doesn't comply with its own regulations! They did my tests in half and charged me the same amount as another patient! This is discrimination because everyone should be treated the same!
Look for an ethical company to take care of you at this important time!

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Initial clinic visit

Initial clinic visit. Was made to feel welcome and safe. Frances was helpful and informative throughout. Very much appreciated. Thank you.

April 3, 2024
Unprompted review

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