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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, most reviewers were unhappy with their experience overall. Many customers report significant issues with the withdrawal process, stating that funds are often delayed or not paid out at all, even after winning substantial amounts. People frequently mention that their accounts are blocked without clear reasons, and initial deposits are not returned, leading to a loss of funds. The customer service is widely described as unhelpful and unresponsive, often ignoring emails and blocking users in chats when real problems arise. Reviewers also express frustration with the verification process, where documents are repeatedly rejected without valid explanations, making it impossible to withdraw winnings. However, some customers noted that the games themselves generally run smoothly, and the platform works fine for basic use, with some enjoying the variety of games available. Conversely, a few other people also felt that certain features, like filtering tools or game statistics, could be improved, and the user interface on mobile could be less crowded.

What people talk about most

Payment

Users describe negative interactions with payment, with many reviewers reporting that the company does not... See more

Website

Reviewers express strong dissatisfaction with the website, with many reporting issues such as inaccessible... See more

User experience

People report ambiguous experiences with user experience, with some describing it as okay but not perfect,... See more

Customer service

Consumers find customer service to be highly unsatisfactory, with many reporting that support is unhelpful... See more

Product

Reviewers highlight ambiguous aspects of the product, with some customers enjoying the variety of games and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Platform works as advertised but could use more deposit bonuses for new players. The games themselves run smoothly enough.

Rated 3 out of 5 stars

Site works fine but customer service response times could be better during weekends. Games run smoothly most of the time.


Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Cryptocurrency Service
  4. Online Sports Betting Vendor

Written by the company

TG.Casino, a dynamic player in the online gaming industry, has made a significant impact since its inception in September 2023, quickly becoming a go-to destination for casino enthusiasts. The platform stands out for its seamless integration of advanced technology and user-friendly interface, catering to both seasoned gamblers and newcomers alike. TG.Casino is fully licensed and is backed by seasoned casino operators, with full support of a very experienced web3 team who are based worldwide. Growth and Player Base Since its launch, TG.Casino has seen remarkable growth in its player base. This rapid expansion is a testament to the casino's ability to attract and retain players with its exciting gaming options and trustworthy environment. The rapidly increasing number of players not only indicates the platform's popularity but also points to a growing community of engaged users who enjoy the thrill of online gambling. Financial Performance Financially, TG.Casino has demonstrated impressive performance since launch. The casino has achieved multiple milestones earlier than was forecast and is achieving key KPIs on its roadmap well ahead of schedule. The amount wagered since its launch reflects the high level of player engagement and the casino's ability to offer an appealing and rewarding gaming experience. Gaming Experience At the heart of TG.Casino is its diverse range of gaming options, catering to various preferences and tastes. From classic table games like poker and blackjack to a wide array of slot machines and speciality games, the casino ensures a rich and varied gaming experience. The platform's commitment to regularly updating its game library and adding new experiences further ensures that players have access to the latest and most popular games in the industry. TG.Casino Token The utility of $TGC, TG.Casino's native token, revolves around enhancing the gaming experience and providing financial benefits to players. It's used for betting within the casino, enabling a seamless gaming process. $TGC holders may receive various advantages at times, such as cashback on losses and staking rewards, making it an attractive option for players. Furthermore, $TGC serves as a key component in the casino's ecosystem where a proportion of the casinos profits are used to buy back $TGC on the open market, 40% of these tokens are then burned to lower the circulating supply and 60% are added to a staking pool to provide stakers a long term passive income. Technology and Security TG.Casino's use of cutting-edge technology enhances the overall user experience. The platform boasts a secure and stable gaming environment, thanks to its robust security measures and fair play policies. This commitment to security not only protects players' data and financial transactions but also ensures fairness and transparency in all games, which is crucial in maintaining player trust and loyalty. TG.Casino currently provides access to the casino through Telegram’s renowned secure platform to provide a secure, efficient, and user-friendly gaming experience. Early in 2024 a web based version of the casino will also be launching to further extend our reach. Community and Support TG.Casino places a strong emphasis on community building and customer support. The platform's responsive customer service team is dedicated to resolving issues promptly, ensuring a smooth and enjoyable gaming experience for all users. Additionally, the casino actively engages with its community through various channels, gathering feedback and suggestions to continually improve its services. Future Outlook Looking ahead, TG.Casino shows no signs of slowing down. With plans to introduce more games, enhance user experience, and expand its market reach, the casino is well-positioned for continued growth. The platform's adaptability and responsiveness to player needs and industry trends will be pivotal in its journey ahead. In summary, TG.Casino has established itself as a formidable player in the online gaming world. With its impressive growth, strong financial performance, diverse gaming options, advanced technology, and a focus on security and community, TG.Casino is not just a gaming platform but a thriving ecosystem for all casino enthusiasts.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

484 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Refund of closed account not get answers

The games where good didn’t have a problem but decided to close my account it was closed a lot quicker than expect where I still had a balance of over £200, they have asked for a wallet for a refund but I’ve been asking for days on end how long it will be and I keep getting the answer off we can’t put a timescale. Hoping to get my refund soon as they are very quick to take youre money.

November 16, 2024
Unprompted review
Rated 1 out of 5 stars

Scam Tactics – Stay Away!

I deposited $50 and won $600, but the moment I tried to withdraw, they started giving excuses. First, it was 'incorrect odds,' then they claimed I didn’t fulfill some vague conditions in their terms. The worst part? They stopped responding to my emails and blocked me on live chat. Avoid this casino at all costs.

April 17, 2024
Unprompted review
Rated 1 out of 5 stars

Frustrating Experience – Can't Withdraw!

I deposited $150 and thought everything was fine until I tried to withdraw my winnings. Suddenly, I had to go through endless account verifications and submit the same documents multiple times. Even after complying, my withdrawal is still 'under review.' It’s disappointing how they trap you with great offers but make it impossible to access your money.

August 17, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible casino

Absolutely terrible casino, I had a game crash for which I bought a $100 buy-in feature, and i lost the money as it was frozen up somewhere - eventually this was refunded to me, I went to withdraw and now they're making me jump through hoops to get it back

So much effort to scam me out of 100 measly dollars, pathetic people.

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM!!!!!!

SCAM SCAM SCAM!!!!!!
SCAMERS!!!!!!

I made a deposit, placed 1 single bet - I won it. At first the money was credited to the account, but after a few minutes my bet was calculated as a cancellation and a refund.
I contacted the support, where these scammers responded with the following: “That bet was canceled and refunded back to your account due to incorrect odds.” This is an absolute lie, everything was correct in the quotes, all bookmakers gave these odds.
After that I decided to withdraw my money back. But these scammers refuse to return, at first they wrote: “I can see your withdrawal in our system and it is currently being processed. Our team aims to process all requests as soon as possible but on some occasions, it may take up to 24 hours for each request to be approved." and then "I have just received an update from our security team that your withdrawal has been placed on hold because you need to complete the verification of your account. To do so please use the following link."
Even after I passed verification, my money was not returned to me. my damage is 200 euros. Do not use this casino, it is a pure scam project.

November 13, 2024
Unprompted review
Rated 2 out of 5 stars

Review’s are fake and they don’t pay

The casinos review’s are fake. The payouts are trash. It doesn’t matter how nice or good the games look, the bonus’s are trash 50% back on a buy bonus if your lucky, organic bonus hit with out purchasing are around 20-25%. I have played everywhere scorpion, 88’s, TG, everywhere, this casino does not pay for being a top rated casino. I have played at all different times day or night good market or bad it doesn’t matter, I’m better off playing the lottery 10Mill to 1 odds better chance of winning or a casino, at least the experience and vibe would be worth the money I spend, if you want to win, I do not recommend this TG casino.

November 11, 2024
Unprompted review
Rated 3 out of 5 stars

It's okay

It's okay. The games are good, the site runs well, but its's just like playing at any other online casino. Needs a wow factor.

October 4, 2024
Unprompted review
Rated 3 out of 5 stars

Not bad

Not bad, but not great. The excitement factor just isn't there for me. Maybe I need to try different games.

October 2, 2024
Unprompted review

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