Worst customer service in existence. Thaely doesn't even have a exchange policy forget return, if I'm ordering shoes online and your website doesn't have a proper measuring scale chart, what am I... See more
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Thaely is a vegan, sustainable sneaker company that makes footwear from recycled materials. Thaely is PETA certified vegan and uses about 10 plastic bags and 12 plastic bottles to make each pair of their sneakers. The word "Thaely" is derived from the Hindi word for plastic bags, as the name suggests, Thaely's sneakers are made primarily from plastic bags, this has been achieved by Thaely's very own invention "ThaelyTex" a unique leather replacement made entirely of waste plastic bags. Thaely prides itself with highly ethical production practices and is sustainable down to the packaging. The shoes are packed in a reusable tote bag instead of a dust bag, the shoebox is dyed with coffee grounds and is plantable with embedded basil seeds.
Contact info
C-150, Okhla industrial estate, 110020, delhi, India
- +91 7428184343
- sales@thaely.com
- thaely.com
Hasn’t replied to negative reviews
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Timely Communication
The size I ordered didn’t fit me but I am happy with how the exchange process took place. The prices of products are also affordable.
Pathetic delivery system..
Pathetic delivery system... pathetic online service... delivery delayed continiously...usless customer service
The size is correct but found the upper…
The size is correct but found the upper to be too tight squeezing my foot . This causes slight discomfort . Need to improve the upper keeping Indian foot in mind , cheers
Comfortable and sexy
The design is good and feels comfortable. I really like how breathable the shoe is. It also gives decent protection to your feet especially toes.
Weight training in these shoes is amazing because of great balance and comfort.
Placing order was easy
Placing order was easy, delivery was one day late but that's okay considering the product's great quality. Loving every step with it.
Nice sung fit on my feet
Nice sung fit on my feet. Haven't used it for running and working out yet but would just one thing is I would have loved it to be even more wider at the toe especially around pinky finger as the shape is sloppy around there I feel. I use Vibram five-finger barefoot shoes for my workout and running and absolutely love them. this is a bit far from there but would love this design to evolve and getting closer to five-finger and then we can have our own Indian brand with five-finger shoes to compete with Vibram!
Extreme delay
I placed an order on the 25th March. Even after waiting for almost 12 days, there was no updates regarding the delivery. I emailed them asking for an update but got no response. So I had to message them on social media to which they replied. They just said it's a delay from the delivery partner's end and provided no confirmation as to when I should expect to receive my order even though the shoes were being shipped from Pune to Pune! Unfortunately I had to cancel it as I couldn't wait any longer. If delivery issues are arising because of the delivery partner then I would suggest that the delivery partner needs to be changed. You're losing customers as a result
Honestly found your shoes to be very…
Honestly found your shoes to be very uncomfortable to wear. One star for the sustainable approach. Please work on the comfort bit.
Great product
Great product. Great price. Quick delivery. What more could I ask for lol
the size is not correct.
the size is not correct.
i wanted to exchange and wrote to you guys.
you never responded.
No shoe-box was kinda disappointing
No shoe-box was kinda disappointing. But shoes are amazing.
I got best fit shoes and light weight.
Great shoes and a brilliantly sustainable initiative
This is my first pair of barefoot trail running shoes from Thaely...While I've not been able to take them for a run, the experience in wearing them ,specially for walks has been really good...They're really quite comfortable and would definitely recommend it if you're looking for a pair.
What's important is...It's sustainable, helps the planet, is a decent price point and has some lovely colors (Tech Tabi Ruby Red is what I've got and am waiting for the 'Sulfur Yellow' to become available...and it's Made In India!
Go get your pair today...
The left shoe inside had a wire inside…
The left shoe inside had a wire inside which hurts the back of the ankle while walking.
Coustmer service
I have given my phone number bi mistakenly i tried to update it was update on only my address not my order history i tried to contact coustmer support that number is not working even mails are not responding i cant able to get the order till now its been 20 days can u please sort this here is my order id TH5452 - bhaskar yedida my number is 8985254245 can u please cancel that order and update this number instead of that and order it again orelse atleast give me a refund option or cancel option
Thankyou
Great quality shoes + the feeling that…
Great quality shoes + the feeling that we are part of the solution and not part of the problem in the narrow context of shoes.
I ordered and paid sneaker I never got
I ordered and paid sneaker I never got. even after several discussions with your company. Sorry, not happy at all!
This was in the year 2023! Still awaiting the shoes!!
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