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Review summary

Created with AI, based on recent reviews

Looking at 1,049 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its excellent quality, noting its natural appearance and soft texture. Many people are particularly impressed with the accurate color matching service and the ease of use, often mentioning how seamlessly the product blends with their own hair. The customer service team is consistently highlighted for being helpful, responsive, and efficient in assisting with inquiries and exchanges. Conversely, a small portion of people were dissatisfied with the product's quality, describing it as poor or not blending well with their hair. Some reviewers also experienced issues with the order process, specifically regarding color discrepancies between what was ordered and received, or difficulties with returns and exchanges.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the excellent color match and... See more

Quality

Users describe positive interactions with quality, particularly praising the excellent color matching, with... See more

Customer service

Consumers generally express high satisfaction with customer service. Many reviewers highlight the... See more

User experience

People report positive experiences with user experience. Many customers found the product easy to use and put... See more

Order

Customers had ambiguous experiences with their orders. Many reviewers reported ordering the wrong color... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They went above and beyond to make my experience great. The color that I ordered was a lot different than what I expected, and they resent a more appropriate color match (my hair is grey -not white a... See more

Rated 4 out of 5 stars

The hair quality exceeded my expectations. The curly one does not style out well so far, but I have only tried once. The shipping was also longer than 2 weeks, but I would say worth the wait! It is fu... See more

Rated 5 out of 5 stars

I have a Wonderful color match & Length with your help. My next step is to go to my stylist for even more perfection, to sit in comfortably wirh my own hair style.

Rated 5 out of 5 stars

Customer service has been great and very prompt! Color match was perfect! Only issue I had was with length, it was too short so they are replacing with a longer one. Highly recommend doing color match... See more


4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 3 out of 5 stars

With some direction it could be 5 stars

I love the hair, the price, and the color. I also love knowing if the color wasn’t quite right I could exchange for different.
I did not like that there is no direction on where it fits and how to put it in. I also don’t like not knowing how to tighten it to fit right. With a little directions it could easily be 5 stars.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

I had gotten the wrong color extensions…

I had gotten the wrong color extensions because I chose them myself not knowing the did color matching. I wrote the company and let them know and they not only color matched me but they also send me the new one free of charge and let me keep the ones that didn’t match.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

I had to return a defect on my hair…

I had to return a defect on my hair piece and sent them pics. A quick response from the staff of Thathair replied and noticed my concern and did not hesitate to send me a replacement! They even gave me an option to pick another color which I went all in because the option I chose was an exact color match! Thank You so much!

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

It’s way too easy.

It’s way too easy.
Love this product!!
Bought 2 more for my 18 & 19 years old daughters who have been ruining their hair with clip in extensions…
They tried mine once and were hooked!!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Get That Hair!

Customer service is excellent and very prompt in responding. I selected the wrong color initially and was nervous about exchanging but my experience was so easy. I can’t recommend this product and company highly enough!

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

They won’t honor the money back…

They won’t honor the money back guarantee if you opened the package..even just to look at the color. The worst part is their packaging is cloudy, so you literally can’t see the color unless you open the package and dare I say remove the halo. What a waste of money.

February 9, 2026
Unprompted review

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