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Review summary

Created with AI, based on recent reviews

Looking at 1,049 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its excellent quality, noting its natural appearance and soft texture. Many people are particularly impressed with the accurate color matching service and the ease of use, often mentioning how seamlessly the product blends with their own hair. The customer service team is consistently highlighted for being helpful, responsive, and efficient in assisting with inquiries and exchanges. Conversely, a small portion of people were dissatisfied with the product's quality, describing it as poor or not blending well with their hair. Some reviewers also experienced issues with the order process, specifically regarding color discrepancies between what was ordered and received, or difficulties with returns and exchanges.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the excellent color match and... See more

Quality

Users describe positive interactions with quality, particularly praising the excellent color matching, with... See more

Customer service

Consumers generally express high satisfaction with customer service. Many reviewers highlight the... See more

User experience

People report positive experiences with user experience. Many customers found the product easy to use and put... See more

Order

Customers had ambiguous experiences with their orders. Many reviewers reported ordering the wrong color... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They went above and beyond to make my experience great. The color that I ordered was a lot different than what I expected, and they resent a more appropriate color match (my hair is grey -not white a... See more

Rated 4 out of 5 stars

The hair quality exceeded my expectations. The curly one does not style out well so far, but I have only tried once. The shipping was also longer than 2 weeks, but I would say worth the wait! It is fu... See more

Rated 5 out of 5 stars

I have a Wonderful color match & Length with your help. My next step is to go to my stylist for even more perfection, to sit in comfortably wirh my own hair style.

Rated 5 out of 5 stars

Customer service has been great and very prompt! Color match was perfect! Only issue I had was with length, it was too short so they are replacing with a longer one. Highly recommend doing color match... See more


4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

The hair is beautiful-very luxurious…

The hair is beautiful-very luxurious and pretty- I unfortunately think I picked out the wrong color-I picked up the champagne and I maybe should’ve picked out the next one that was more yellow blonde— I’m not sure but this one looks a little dark or almost a little Gray compared to my own hair- my bad

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Very Happy!

Thrilled with the quality of the hair, the price as well as the customer service. The color I originally ordered was not quite right, so customer service helped me select the correct color.

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

Very bad experience overall I would…

Very bad experience overall I would recommend never to waste money on the product, they have a painful return and would never get you your refund for your unused product and it's a maze of questions to trick you.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Jus Got My That Hair halo 😇 & WOW 🤩 I…

Jus Got My That Hair halo 😇 & WOW 🤩 I am so impressed! I have owned six different beauty salons, and have had all kinds of hair extensions, this hair is amazing. The color match was absolutely perfect right off the bat, I literally had it on in five minutes and received tons of compliments people saying oh my gosh your hair looks so beautiful. You got your extensions back!I would highly recommend! Love my hair.

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service! I wanted to return the product (because I could tell by looking at it thru plastic that they are synthetic/not real hair) and they accused me of opening it even after I sent them clear images showing it was sealed/unopened. Still haggling with them but this has been highly unprofessional. Feels like a scam to me. Order from Amazon at least they will refund your money and offer REAL hair options. Update: They never did refund me. What a waste of money.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Removable hair extensions

It looks so natural and matches my red hair perfectly. Not easy to comb, but it stay on perfectly. I have in both the 12” and 14”.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

They went over and beyond

They went over and beyond! I have a unique hair color profile for a blond, so they are going to be working on a color match down the road since they don't have one to match my color. My hair is a natural blond, but it has silver streaks through it. I am excited for the new color to come out and am looking forward to your new additions to your hair pieces.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the wrong extension color and…

I ordered the wrong extension color and was going to send it back to them. I emailed them and got an email back immediately that said to keep the hair extension gift it to someone and they would send me another color. I did gift it to someone that could use that color.
Their customer service was beyond amazing. I did get my new one pretty fast, but haven't had a chance to try it on yet! I highly recommend them!!!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service and beautiful…

Amazing customer service and beautiful extensions!

I purchased a set of these halo extensions. When I tried them on for the first time, one of the fasteners came loose—it would have been very simple to sew it back myself, but they sent me a new set without a moment's hesitation.

After I chose my replacement color, I changed my mind because I decided to color my hair. They sent me another set in the new color free of charge.

This is one of the best customer service experiences I have ever had! And the extensions are beautiful and fun to wear!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Please with Purchase

Very good communication. Fast response when I messaged with questions. Product feel, look and colour were perfect. Very Pleased with purchase. Shipping took a while. Expect a 2-3 week turnaround.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Quality hair, gorgeous

Delivery was prompt, but most importantly the hair piece is absolutely so easy to use, a generous amount of hair,.color was on point & texture of hair is gorgeous. Very happy. Better to get it long & then cut/adjust if u wish to do so. Easy 2 style & curl w/iron.

March 10, 2026
Unprompted review
Rated 4 out of 5 stars

Very nice quality

I received my order quickly. The hair feels very soft and just the right thickness. The wavy tangles very easy. Maybe because it’s to long and I should have went shorter.

February 25, 2026
Unprompted review

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