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Review summary

Created with AI, based on recent reviews

Looking at 1,049 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its excellent quality, noting its natural appearance and soft texture. Many people are particularly impressed with the accurate color matching service and the ease of use, often mentioning how seamlessly the product blends with their own hair. The customer service team is consistently highlighted for being helpful, responsive, and efficient in assisting with inquiries and exchanges. Conversely, a small portion of people were dissatisfied with the product's quality, describing it as poor or not blending well with their hair. Some reviewers also experienced issues with the order process, specifically regarding color discrepancies between what was ordered and received, or difficulties with returns and exchanges.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the excellent color match and... See more

Quality

Users describe positive interactions with quality, particularly praising the excellent color matching, with... See more

Customer service

Consumers generally express high satisfaction with customer service. Many reviewers highlight the... See more

User experience

People report positive experiences with user experience. Many customers found the product easy to use and put... See more

Order

Customers had ambiguous experiences with their orders. Many reviewers reported ordering the wrong color... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They went above and beyond to make my experience great. The color that I ordered was a lot different than what I expected, and they resent a more appropriate color match (my hair is grey -not white a... See more

Rated 4 out of 5 stars

The hair quality exceeded my expectations. The curly one does not style out well so far, but I have only tried once. The shipping was also longer than 2 weeks, but I would say worth the wait! It is fu... See more

Rated 5 out of 5 stars

I have a Wonderful color match & Length with your help. My next step is to go to my stylist for even more perfection, to sit in comfortably wirh my own hair style.

Rated 5 out of 5 stars

Customer service has been great and very prompt! Color match was perfect! Only issue I had was with length, it was too short so they are replacing with a longer one. Highly recommend doing color match... See more


4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My halo came fast

My halo came fast. I ordered 3 different sets because I wasn't sure which would match the best. The first one I tried on was a perfect match. I did it quickly, so I haven't had a chance to properly style it, but I'm incredibly happy so far!

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service 👏👏 I bought extensions and thought I was being careful so I was able to return but not me. They were wonderful and understood and went above what I expected. The response time was quick and helpful with options. Thank you for your help

March 19, 2026
Unprompted review
Rated 2 out of 5 stars

Sorry to say that the Halo I ordered…

Sorry to say that the Halo I ordered was not great. I took it out of the bag and it was folded in thirds. This left creases between the clips and no matter what I do, I can’t get rid of them. The creases poke out of my hair. I will never order agsin

February 25, 2026
Unprompted review
Rated 2 out of 5 stars

Looks fake and Doesn't adjust well to fit your head.

First off was listed that it would ship within 3 to 5 days after placing an order. It took 20 days to receive that do not list it but it comes from china. The hair does not feel real and it's so heavy and big so you need to have a really big head or it buckles. They sell buy 1 get 1 free. One the color was was almost perfect. The second one was a different color. You really couldn't tell until you took it out of the netting and once you take it out it can not be returned. They do have a 30 day money back returns but the catch you pay for shipping it back and a 5% restocking fee. If you want to try it on basically you void the return because for safety reasons you take it out of the netting bag which tears very easy you can not return. I also have a curling iron that cools as it curls and I tried to style as they advertise on a very low heat and it started to melt and did not curl at all. So it is not worth the money.

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

I'm so disappointed with your company…

I'm so disappointed with your company for not allowing me to return my item due to unsatisfactory reasons. But you advertise 30day return policy for unsatisfied items so with that said this is all false advertising. This item that I bought has not been used and I was trying to return it before 30days but your company declined it...I will never ever buy anything or recommend your company ever in my life..

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing , they taking care she is delayed and when is delivered and I love the quality thank you

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect color and simple to attach

I never expected such a perfect color match, I never thought the hair would feel that soft or look that good and I certainly never expected it would be so easy to attach and stay on all evening. I got so many complements.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. They advertise easy returns & exchanges, that’s a lie. I received my product weeks after ordering, the day I received it I reached out to do color matching issues. I submitted all the required information, I keep getting the run around. It’s been almost a month now since I put my support ticket in for either an exchange or refund, nothing. They have gone silent. I reached out again on March 13th asking for an update on the issue, no response yet. 0/10 recommend this product, their customer service is very poor.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with my order

I am very happy with my order. The color is perfect and the length as well. You guys went above and beyond to make sure I was satisfied with my purchase and I will recommend your products 100%. Thank you for your support and congratulations for having a great team of professionals assisting your customer, what a difference it made!! Thank you!!

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely in love with these & sooo…

Absolutely in love with these & sooo thrilled about the color! It’s a perfect match to my bleach blonde hair👏 I also love the options of straight or wavy hair choices! People are shocked that I’m wearing extensions because they look so natural & completely blend into my long hair🙌

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect color match and fit

Perfect color match and fit, I absolutely love both pieces... I recently cut my hair to my shoulders but its fun to play around when I get to missing my long hair

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

The color and feel were exceptional…

The color and feel were exceptional other than the ends not having as much blonde as shown in the picture.
Im not quite sure how to make it blend with my own hair though. You can plainly see where my hair stops and the extension begins.

March 17, 2026
Unprompted review

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