Thathair Reviews 1,388

I wanted to love this. I wanted to so bad. I held off, thinking this can’t be that great- then I watched paid influencers that convinced me otherwise… should have gone with my gut.

If I could leave negative stats, I would. You cannot try on the prouduct and then send it back. It’s extremely low quality “hair”, thin, and does not match. No matter how many times I PAY TO SHIP IT BACK, this product sucks and so does customer service. DO NOT BUY!

The extensions are beautiful, natural looking, and huge time saver! I love the straight and wavy depending on the occasion!

This is my second pair I bought 18 length and then I bought 24th length is amazing. We love it. Me and my daughter are trying them out. They are so comfortable light easier to wear. The delivery was fast.

Perfect color match!!! I’ve since learned to adjust the bead for the band fit with the needle nose pliers but what happened initially with me was I adjusted it so much that was stuck clamped shut. Maria in customer service td me to keep the extension that I had as they don’t sell the adjustment beads separately & let me choose any color & length I wanted to replace the one I had. Best & easiest customer service I’ve had!!! You don’t come across that much these days. In response to one of the customer reviews who said the band doesn’t fit & is loose & bumpy, adjust the band so it’s smaller put the wire at the middle of the top of your head & fit the band just a couple inches down from the back of your head & you won’t have any bunching + it will be high enough above your ears. You won’t feel it at all!
Thank you again ThatHair. You are the best❤️

The color is a match yeah!! The only thing I have a problem with is it showing through in the back because it is so bumpy from the fold. I’ve had it laying under a book. It hasn’t helped

The customer service representatives were a pleasure to deal with. They answered my questions and made the exchange process easy and quick. They were very professional and polite in the email exchanges too.

Even though I’ve had issues with both orders, the customer service has been impeccable!

Love the color and how shiny it is!! It’s matches perfectly. I get a ton of compliments now on my and how good it looks. I would like some tips on how to keep it from being frizzy though. I love it so much other than that!

Loved it!!! The colour match is PERFECT!!!! Can't wait to wear it out on the town. Thank you so much for getting back to me via email with my colour choices so quickly. The hair is beautiful and looks real. Thank you again!!!

When I received my halo hair I loved it! The color was a perfect match but I realized that i choose a length that was too long. and it didn't look or feel right for me.
I emailed Thathair and they immediately took care of everything. They are ROCKSTARS!!
Will definitely recommend to all my friends and co-workers.

Beautiful and matches my natural color so well!!

So far my experience has not been positive. I want to return my items, because even without taking them from the package, they do not look like the color would be a match. I have emailed the customer service multiple times with no response. Girlies out there, please do not buy from this brand. I wish I had believed the negative reviews out there. Total rip off. DO NOT DO IT!!! What a terrble company.

This product is amazing,
The color matches perfectly

The color match guarantee is a scam. You cannot verify the color of the item until you open the package, but once you have opened the package, you cannot return the item. Save your money.

Excellent excellent excellent … helped me choose the correct color, shipped on time, superb customer service.

Do not buy from this brand. The hair quality is absolutely terrible — it feels like cheap synthetic hair and tangles constantly. I received the wrong size, and when I raised the issue, they refused a return because the package had been opened. How else was I supposed to check the size and quality without opening it?

They then sent a replacement, which was just as bad — same fake-looking, poor-quality hair. I clearly told them I would return both and requested a refund, and now they have completely stopped responding.

This has been a frustrating experience from start to finish. Poor product, poor service, and zero accountability. Save your money and shop elsewhere.

Love ! The hair color is a little off so I'll have to get my hair done. It's just hard to match correctly being that I have ombre hair ! Such good quality!

I received the wrong color and you sent a new order free of charge. I love your products and would recommend it to everyone . Thanks so much

Great color match! Lightweight and simple to wear.

Wanted to exchange a product and they sent me a new one at no charge. Great response time and very helpful