Thathair Reviews 1,388

The first color arrived and it was not the right choice (only I made it - definitely recommend color matching with them first), and I was so disappointed. I reached out to support and they were so quick to fix the issue(s) and were extremely communicative. This is not an online company that gets your money and leaves you in the dust - their customer service is amazing! I’m not sure if the replacements will work out, but I can’t rave enough about how cordial, caring, and responsive the support staff has been!

Never again!
The customer service is the worst one I have ever seen. The products didn’t match the color and quality was not good. I wanted to return they refuse to return process. Because package was opened. Of course it is opened because I need to see the shade the hair inside the package but I haven’t used them at all. How I am supposed to see the color match without opening it. They claim easy return but don’t believe it because they do everything they can not to accept returns.

Responsive customer service. Excellent products!!

Really appreciate ThatHair for working with me to resolve an issue with a color match and style issue. Highly recommend this company as they are fair and honest!

I loved this product, easy to use and looks great for an awesome price, high quality hair. Will definitely recommend to my friends.

Love them! The hair extensions are the right color and everything. Although, I did use AI to find my color. Maybe you guys can have the option for your customers? The descriptions were not enough for me to choose. Nevertheless, the product is awesome. Thank you!

A great company that stands by its product. Great return policy

This has changed my life! I’m so glad you guys sent me two, cause you knew I would love it that much!! The color was perfectly matched, and it’s so EASY, I can’t even believe how easy it is. I wish I had this option years ago when I was messing around with clip extensions. These are so much more comfortable!

Just want to say thank you to Rachel in your team. She was very helpful with my purchase. She was very prompt and professional. 😁

I had an issue with the previous order and you immediately replaced it without me asking and sent it out.
Fantastic product and even better customer service!

Color is absolutely on point my daughter loves it and hugs boost in confidence

I love the hair, but when I make it smaller the little bead is at the top which makes it hard to hide.

I got mine but couldn’t figure out how to get them in using the clips. I practiced and figured it out and now I’m loving them. I am getting my hair colored to match them next week so I’m sure they’ll look great!

If you have thin hair it’s hard to hide where the halo goes in

I originally ordered wrong color. Customer service was fantastic! Great product, color, fits nicely. Complete hair color match. Replaced new color no cost to me. Highly recommend this product

My whole experience with you all was great. Firstly I wasn't sure about these extensions but i did ordered and when i got the extensions and tried, i was shook because quality was so good, it blended 70% with my hair. Then I again contacted you guys by email and you guys replied back same day. I showed you my pictures where it was not 100% match and you guys emailed me back by saying, we will send you one more option and the previous one you can keep it. And you sent me one more with both the styles ( straight and wavy) . You guys really take care of your customers. And this new one matches 100% with my real hair. Not too pricey, quality best and service top notch 👍🏼 thank you. I will highly recommend for these beautiful extensions.

i love the product.the color of my hair matches it.just one thing can i.adjust it so its not a bit loose thats the only thing otherwise its perfect and i loved it