We had a great time with the Capybara's. Lois was our ranger, she took us for a tour of all the animals first. Explaining about the different animals and answering all our questions. Seeing the parrot... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Superb from start to finish. From excellent customer service from Jessie to a great experience over four days for my ten year old son. Great team, lot's of interesting things to do, and a ride home ab... See more
My daughter loves attending the Animal Ranger sessions. She gets to interact with and learn about a wide range of animals and help care for them. They do something different each week and she loves al... See more
My daughter goes every Monday after school. She absolutely loves it. Staff are extremely friendly, and go above and beyond making the experience for the kids enjoyable, whilst learning at the same... See more
Company details
Written by the company
The ARC Centre | A unique animal education centre focusing on teaching pupils how to care for exotic and domestic animals and the environment. We offer after school classes, school bookings, SEN and LAC classes. We also offer a range of educational animal experiences.
Contact info
The ARC Centre, Greenvale Primary School, CR2 8PR, South Croydon, United Kingdom
- 02084050252
- info@the-arc-centre.co.uk
- the-arc-centre.co.uk
4.7
Excellent
57 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommend
My son has been going to the ranger sessions and is absolutely loving it. Highly recommend
April 25, 2025
Disappointed
We didn't go as my son was really unwell. I rang at 8am to advise that we were unable to go and whilst we were thanked for letting them know, they were unwilling to allow us to change for another day. They said we needed to give 24hrs notice, which is difficult when your child only started vomiting 12 hours earlier.
It was really disappointing and £50 in the bin. Given that it's a child friendly attraction, they should be more accommodating.
April 13, 2025
Amazing Experience at the Arc Centre
All the staff are amazing including our guide. They are very Autism Friendly, very patient also. My daughter came to see the Cappybara's and enjoyed her experience there. We'll be returning very soon.
March 25, 2025
The best little animal centre.
Knowledgable staff, super friendly. Both my sons have been to animal rangers and holiday club and have thoroughly enjoyed both.
February 16, 2025
Reply from The ARC Centre
We're so glad to hear! As a small community business, it really does mean a huge amount to us that you have to taken the time to review. Thank you for your continued support!
Fantastic up close meet with the capys
Fantastic up close meet with the capys.
We enjoyed looking round the rest of the centre too and my daughter now wants to come regularly.
Lovely to see kids there in a regular weekly group getting so involved with the animals and mucky in the outdoors!
February 22, 2025
Reply from The ARC Centre
This is wonderful to hear! We look forward to welcoming your daughter to regular sessions. Thank you so much for taking the time to leave us a review.
Wonderful staff and a very special…
Wonderful staff and a very special education Center. Absolutely love it here.
December 22, 2024
Reply from The ARC Centre
Thanks so much for your review! We really appreciate it and we're so glad you love the centre.
Great Animal Ranger sessions
My son is thoroughly enjoying the animal ranger sessions. Made to feel very welcome and learning a lot.
November 26, 2024
It was a lovely experience and a very…
It was a lovely experience and a very helpful staff. Highly recommend
November 18, 2024
Reply from The ARC Centre
Wonderful! We shall pass on the feedback to your Ranger; thank you for taking the time to leave a review!
It's really easy to book classes at the…
It's really easy to book classes at the Arc, with wonderful staff and great learning, fun sessions for the kids.
November 6, 2024
Reply from The ARC Centre
Thank you so much for taking the time to leave a review for us; we're so glad that your child has been enjoying the weekly sessions!
Capybara experience
I purchased the Capybara experience for my children and myself. We had a fantastic time and thoroughly enjoyed meeting the animals at ARC. Ciara was fantastic, she shared her passion for the centre and her love of the animals.
Yondu and Fudge the Capybaras were gorgeous and my son was in his element feeding them in their enclosure. Well worth a visit and an invaluable part of the community. What the centre offers children is amazing.
October 30, 2024
Reply from The ARC Centre
We're so glad you had a wonderful time with our fabulous capybara; we have passed on your feedback to Ranger Ciara who was very touched. We look forward to welcoming you back to the centre soon!
Wow! Amazing place!
Wow! Such an amazing, personal experience. We had the session all to ourselves (my son and I) and had a bucket if food to feed the capybaras with. Staff were friendly, knowledgeable and made us feel comfortable and told us loads about the centre, the animals and especially the gorgeous capybaras! The animals seem very well cared for! I will absolutely be going back! Also a great book and gift shop so you can take a little something, (or six) away with you!
October 30, 2024
Reply from The ARC Centre
Thank you so much for your lovely review! We're so glad you had a nice time and enjoyed the wonderful capybaras and book shop too. We look forward to welcoming you again soon!
Couldn't believe how good this was...
Couldn't believe how good this experience was. Not only getting up close and personal with the Capybaras but our own personal tour with a very knowledgeable guide who made the experience great
November 10, 2024
Reply from The ARC Centre
Hi Neil! We’re so glad to hear you had a wonderful time and enjoyed our capybara experience. Thank you so much for taking the time to leave us a review- as a small community business it really means a lot to us! We hope to see you again soon! All the best, The ARC Centre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.