The Atelier Reviews 

287
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 269 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the stunning artwork, noting that the detailed designs, excellent quality, and vibrant colors truly exceed their expectations. Buyers also highlight the smooth and engaging ordering process alongside the remarkably fast, careful, and secure delivery service. Many people also mention feeling emotionally touched by how accurately their personalities and spirit animals were captured. Some reviewers were not happy with the product format, mentioning that the items resembled basic photographs or printouts rather than painted artworks. Conversely, a small portion of people felt frustrated by packaging issues or delivery choices that left parcels exposed or warped.

What people talk about most

Product

Customers had positive experiences with product, expressing overwhelming satisfaction with the stunning... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the artwork and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive promptly and securely... See more

Order

Customers consistently note positive experiences with order processes that are described as seamless and... See more

User experience

Users describe positive interactions with user experience, highlighting an easy ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am delighted with the results of my print (totem). I was curious but didn't have high expectations when I answered The Atelier's simple questions online. Which elements & colors do I identify with?... See more

Company replied

Rated 5 out of 5 stars

The portrait of my self and my spirit bear arrived much quicker than expected and just blew me out of the water. It is thoughtful, moving, meaningful, very beautiful and for me a remarkable evocation... See more

Company replied

Rated 5 out of 5 stars

I was amazed at the picture generated from a headshot. The person in the photo captures how I view myself, confident, accomplished, assertive. However, apparently the questions did not capture the e... See more

Company replied

Rated 5 out of 5 stars

This was fascinating. Frankly, I expected a cheesy, broad sweep of characteristics common to us all. This reading was more personal & specific. I enjoyed the process & will study the information movin... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

287 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(287)

288 reviews in the last 12 months

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Rated 5 out of 5 stars

I couldn’t have been more pleased with…

I couldn’t have been more pleased with my Totem animal print and reading. The transaction was fast and well worth what I paid. The quality is exceptional and my order couldn’t have gone any smoother. Thank you!

September 18, 2026
Unprompted review
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Reply from The Atelier

Oh, thank you so much for this feedback, Cindy!
We strive to do our best for our customers, and this kind of comment truly touches us.

Thank you for your trust.

The Atelier Team

Rated 5 out of 5 stars

Great quality image

Great quality image - lots of detail and rich colours.

September 23, 2026
Unprompted review
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Reply from The Atelier

Thank you for taking the time to leave us this wonderful 5-star review!
We are very happy, and even more so knowing that you are satisfied :)

The Atelier Team

Rated 5 out of 5 stars

Spirit animal artwork What a beautiful experience from start…

What a beautiful experience from start to finish. I’ve just received my stunning artwork & I'm absolutely in love with it! You will not be disappointed!!
I will truly treasure it & the stories behind it. I’m off to buy a frame to preserve this most precious artwork. Thankyou so much

September 23, 2026
Unprompted review
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Reply from The Atelier

Thank you so much for your such positive feedback, Kylie :)
We strive to provide quality work to satisfy our clients 100%, and feedback like this warms our hearts.
Thank you for trusting us.

The Atelier Team

Rated 5 out of 5 stars

Animal spirit guide art pieces

The art which was generated is beautiful and the write up on my spirit animal based on the questions I answered was very meaningful.
I am having the two prints I bought framed and am very much looking forward to hanging them in my home.

September 22, 2026
Unprompted review
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Reply from The Atelier

Thank you so much for your feedback on your portrait and reading :)
We're so happy that you love your products so much!

The Atelier Team

Rated 5 out of 5 stars

Artwork of my true animal guide

I love my artwork. It was delivered to my door in perfect condition. I am currently looking into a frame worth its artistry. I am so happy and excited to display it.😊
Thank you for checking in on its arrival and shipping quality was superb.👏👏

September 22, 2026
Unprompted review
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Reply from The Atelier

Thank you for your trust!
We are certain that you will find the perfect frame to showcase your portrait.
Thank you for taking the time to leave us your feedback here.

The Atelier Team

Rated 1 out of 5 stars

I got shafted

I went through the process to define my Spirit animal just for fun. I declined the full package and then move through a series of offers until I reached one that offered a download of the image for $19. I chose that and refused the full portrait for $89. What happened? I ended up with a charge of $107 dollars and a portrait shipped to me. Very deceptive practice.

September 10, 2026
Unprompted review
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Reply from The Atelier

Hello Charles,

We are sorry to hear about your poor experience at The Atelier.

We believe there may have been some confusion. Indeed, when you create your portrait and begin the purchase process, you are presented with three pricing options for your portrait. In this case, you selected the $89 option. Various additional offers were then presented to you, and you chose to select a new portrait for $19 (different from the initial portrait).

You received all payment confirmations by email, including the pricing details.

If needed, please don't hesitate to contact our customer service team, who will be happy to walk you through the purchase process again.

We're sorry for this experience. We work hard every day to ensure all our customers are satisfied, and that starts with the purchase process, which we strive to make as clear as possible.

Have a great day,
The Atelier team

Rated 5 out of 5 stars

I love what the company did for me

I love what the company did for me. I have been scammed twice this year and I was hesitant in ordering my spirt painting…. But it turned out great. I would recommend your company to my friends and family. I applied your service and I thank you very much for your kindness and honesty on how you run your company . Thank you again. Barbara Thom.

September 21, 2026
Unprompted review
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Reply from The Atelier

Thank you so much for your feedback, Barbara.
We're delighted that your experience at The Atelier has helped restore your confidence in this type of online shopping.
We hope to create new portraits for you soon :)

Have a wonderful day
The Atelier team

Rated 5 out of 5 stars

I love the image

I love the image. It’s on my phone now I have the 16x18” print. I’ll be framing in soon

September 21, 2026
Unprompted review
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Reply from The Atelier

Thank you for trusting us, Carol :)
We're very happy that you like the physical version of your portrait!

The Atelier team

Rated 5 out of 5 stars

Ordered with ease

Ordered with ease. Delivered on time in well protected packaging.

September 19, 2026
Unprompted review
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Reply from The Atelier

Thank you for taking the time to share your experience with us :)
We're happy that everything went well.

The Atelier Team

Rated 1 out of 5 stars

It looked lovely online

It looked lovely online, but in reality, it was just a printout I could have made myself. Total waste of money.

September 8, 2026
Unprompted review
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Reply from The Atelier

Hello Anne,

We are truly sorry to hear about your negative experience with us.

Please don't hesitate to contact our customer service if your poster or canvas arrived in poor condition, we will do what's necessary to resolve this.

Reviews like yours are very rare, and we do our best to resolve any issues that may arise.

The Atelier Team

Rated 4 out of 5 stars

I would have preferred the “real me”…

I would have preferred the “real me” with my misaligned teeth. The canvas is lovely. I could live in that painting!

September 17, 2026
Unprompted review
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Reply from The Atelier

Thank you for taking the time to leave us your feedback! We take all comments into account and strive to satisfy our customers.

The Atelier Team

Rated 5 out of 5 stars

Great high quality print and fast…

Great high quality print and fast delivery with good communication. Recommended

September 14, 2026
Unprompted review
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Reply from The Atelier

Thank you so much for your 5-star review!
We're delighted that you enjoyed your experience 100%.

The Atelier Team

Rated 5 out of 5 stars

This is absolutely beautiful

This is absolutely beautiful! I am so impressed with the result. My husband immediately reacted to it and was so surprised!
The quality is outstanding and delivery was excellent.
So excited to have this hanging-thank you so much 💗

September 17, 2026
Unprompted review
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Reply from The Atelier

It warms our hearts to read your review! Thank you for taking the time to share your feedback with us.
We're delighted that your portrait touches you, and that it also pleases your loved ones, that means so much to us :)

The Atelier Team

Rated 5 out of 5 stars

Quality product

I received exactly what was pictured in email. Quality is excellent.

September 16, 2026
Unprompted review
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Reply from The Atelier

Thank you for this 5-star review! We're very happy that you love your portrait.

The Atelier Team

Rated 5 out of 5 stars

I am delighted with the results of my…

I am delighted with the results of my print (totem). I was curious but didn't have high expectations when I answered The Atelier's simple questions online. Which elements & colors do I identify with? I uploaded a passport photo which was full-face & the result was a nuanced, semi-profile which could not have pleased me more. The result, provided in SECONDS, was rather astonishing. My personality & features were captured exactly. Who knew technology could "see" me clearly? The print was mailed in a triangular box to protect it & it arrived quickly. Would I do it again? YES

September 14, 2026
Unprompted review
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Reply from The Atelier

Oh! What a pleasure to read this.
Thank you for this 5-star review and such positive feedback.
We are truly delighted that your experience was so positive, and we hope to create new portraits for you again :)

The THe Atelier Team

Rated 5 out of 5 stars

My portrait arrived

My portrait arrived! It is beautiful. My husband was so impressed and is getting it framed for me. Thank you!

September 17, 2026
Unprompted review
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Reply from The Atelier

Thank you for your positive review, Josephine :)
We're happy that you love your portrait.

The Atelier Team

Rated 5 out of 5 stars

Shipping style was perfect

Shipping style was perfect . Photoe was exactly as painted and shown and the texture is one of a kind. Just looking for a frame now!!

September 15, 2026
Unprompted review
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Reply from The Atelier

Customer experience is truly our priority, and we couldn't be happier to see such wonderful feedback! Thank you for sharing your experience and for your trust :)

The Atelier Team

Rated 4 out of 5 stars

So happily surprised

So happily surprised, really. I love it. To see myself in a very different and amazing way. Only thing I was surprised that I was so small 🤣 maybe I've been a Hobbit in another life. The picture is beautiful 😍

September 16, 2026
Unprompted review
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Reply from The Atelier

Thank you for your feedback, Bettrina! We're happy that you like your portrait, but we do take note of your comments regarding your opinion about your size/height.
We hope this doesn't spoil your experience in any way :)

The Atelier Team

Rated 5 out of 5 stars

My print was very beautiful and the…

My print was very beautiful and the quality was exceptional. It was very well packaged and was recieved in very good condition.

September 16, 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Thank you for this feedback :) We're happy to read it.

The Atelier Team

Rated 5 out of 5 stars

Mesmerizing Portrait

I believe the portrait of me and my spirit animal is the most beautiful I have ever seen (other than my wedding day photo). Quality of Portrait is stellar.
I would like to have one done with my husband and his spirit animal.

September 15, 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Oh, what a wonderful compliment! Thank you for trusting us with this portrait :) We hope to live up to your expectations for your husband's portrait as well.

The Atelier Team

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