I am delighted with the results of my print (totem). I was curious but didn't have high expectations when I answered The Atelier's simple questions online. Which elements & colors do I identify with?... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The portrait of my self and my spirit bear arrived much quicker than expected and just blew me out of the water. It is thoughtful, moving, meaningful, very beautiful and for me a remarkable evocation... See more
Company replied
I was amazed at the picture generated from a headshot. The person in the photo captures how I view myself, confident, accomplished, assertive. However, apparently the questions did not capture the e... See more
Company replied
This was fascinating. Frankly, I expected a cheesy, broad sweep of characteristics common to us all. This reading was more personal & specific. I enjoyed the process & will study the information movin... See more
Company replied
4.7
Excellent
287 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really like my image and the…
I really like my image and the background chosen for it. Thank you.
September 16, 2026
Unprompted review
Reply from The Atelier
Thank you for your trust, Carole!
The Atelier Team
My painting came in right away
My painting came in right away. The quality is excellent. I'm so happy with my purchase.
September 14, 2026
Unprompted review
Reply from The Atelier
Thank you for trusting The Atelier :) We're delighted that you like your portrait.
The Atelier Team
Very fast service with positive…
Very fast service with positive communication, no nonsense ordering process. When the picture arrived a perfect size by the way 12x 16 I was absolutely touched by how it caught the essence of myself, not a self portrait but it encapsulated my being which caught me by surprise. I am working on how to accept myself as who I am today not the younger versions of myself and this picture is going to help me in many ways to come back to myself in respect, acceptance and love
September 16, 2026
Unprompted review
Reply from The Atelier
Thank you for sharing your experience.
We are happy to contribute, through your portrait, to helping you embrace who you are :)
The Atelier Team
I loved my picture with my spirit…
I loved my picture with my spirit animal. It was beautiful and spiritual. I also got a really perceptive reading about my spirit animal. Excellent experience and the picture was of excellent quality.
September 15, 2026
Unprompted review
Reply from The Atelier
Thank you for your feedback, Katie! We're delighted that you like your portrait and that the reading lived up to your expectations :)
The Atelier Team
OUTSTANDING!
Would have liked to have received it sooner, but upon arrival, nothing else mattered. It is pretty damn cool, looks great, can't wait for the frame to get here. If the frame doesn't measure up to the quality of the picture, I'll have it framed professionally. VERY HAPPY!!!
September 15, 2026
Unprompted review
Reply from The Atelier
Thank you very much for sharing your feedback.
We are delighted that your portrait meets your expectations, and we apologize if the delivery took longer than expected.
The Atelier Team
Absolutely amazing! Highly impressed.
I have had nothing but nightmarish experiences getting custom pieces. Until now. I LOVED the process, the result, the print and the speed and efficiency of ahipping. Few companies operate this well! Will definitely buy from them again.
September 15, 2026
Unprompted review
Reply from The Atelier
Thank you for trusting us! It's such a pleasure to help you fall back in love with creating custom pieces ;)
L'équipe The Atelier
My order was delivered to my uncovered…
My order was delivered to my uncovered back porch in full sun. It slipped under the top step, and I couldn't see it till I went down the steps to take out the trash. Today is Tue, 9-15-26. My mail is only to be delivered to front porch where it is covered and has my mailbox or a chair for boxes. Delivered by Amazon shipping not sure when or what day, glad it wasn't raining. The picture is great !!
September 15, 2026
Unprompted review
Reply from The Atelier
Thank you for your feedback, Linda. We are sorry for the inconvenience caused by the delivery of your package in an unsuitable location. We will report this to our carrier.
However, we are delighted that you like the portrait :)
The Atelier Team
My painting arrived in perfect…
My painting arrived in perfect condition and I was .extremely happy with the results. My experience was on time and I have recommended your services to my friends.
September 13, 2026
Unprompted review
Reply from The Atelier
Thank you so much for your feedback, Carol :) We're really happy that you like your portrait, and thank you for spreading the word about us — it means so much to us!
The Atelier Team
This company is a scam
This company is a scam. They charge me $100.00 for a picture that is worth about $10.00. Buyer beware
September 15, 2026
Unprompted review
Reply from The Atelier
We are sorry that your experience did not meet your expectations. Our portraits are carefully created and delivered with care. As you can see from our overall customer reviews, our products are of high quality. This is why we are surprised to read your feedback. If you encountered a quality issue with your portrait, please don't hesitate to contact our customer service with photos of the problem, so that we can assess the situation.
In any case, we sincerely apologize.
The Atelier Team
My painting arrived today and it is…
My painting arrived today and it is fantastic. I love the river background and how it enhances the colour of my gorgeous gown.My black panther companion at my side denotes protection. I am particularly impressed with the rendering of my facial features and so pleased that it is me! I also love the way my hair falls. I love everything about the painting and it is already hanging in my living room. The quality is excellent and I am very happy.
I have one query, when will I get a descriptive rendering of the work?
September 14, 2026
Unprompted review
Reply from The Atelier
Thank you so much for your feedback, Marilyn, and thank you for your trust!
Regarding your reading, it was sent to you by email a few minutes after your purchase. It is available in your customer portal, so you can view it and/or download it at any time.
If you need any assistance, please don't hesitate to contact our customer service team, they will be happy to send you your access link.
The Atelier Team
The person in the picture is me.
I was amazed at the picture generated from a headshot. The person in the photo captures how I view myself, confident, accomplished, assertive. However, apparently the questions did not capture the empathetic, softer side. I printed it and my color is not fresh,so the print was a softer color which I think is better. My husband can't find the words. AND somehow I was given a panther....how did it know I Love Cats?
September 13, 2026
Unprompted review
Reply from The Atelier
Thank you for your feedback! We're glad you like the portrait.
The Atelier Team
Exquisite spirit animal drawing
It’s exquisite and even more beautiful than I expected. Thank you!
September 11, 2026
Unprompted review
Reply from The Atelier
Thank you so much for your feedback! We're delighted that your portrait exceeded your expectations :)
The Atelier Team
Reply from The Atelier
Thank you for your feedback! We're delighted that you like your portrait and that you're satisfied :)
The Atelier Team
Totem animal and reading
Everything was exactly what I was expecting. Sincere statements and thoughtful questions made this a really special experience. My painting arrived safely and carefully packaged. It was really beautiful and I love it. The readings were right on target too.
September 12, 2026
Unprompted review
Reply from The Atelier
Thank you so much Mary-Ann for sharing your experience. We are delighted that you trusted us!
The Atelier Team
Amazing
Amazing! This is twice as good as I expected it to be. Love my spirit animal!
September 10, 2026
Unprompted review
Reply from The Atelier
Wow, thank you! We are touched by your words.
The Atelier Team
Love the imagery and colours.
Love the imagery and colours.
Arrived timely and well protected. Thankyou
September 11, 2026
Unprompted review
Reply from The Atelier
Thank you for your feedback :)
The Atelier Team
Wish I had a crown on.
Wish I had a crown on.
But I love the picture and I love the wolf in it with me and I love the color black so thank you. I’ll be back.
September 11, 2026
Unprompted review
Reply from The Atelier
We've noted your feedback :)
Please know that you can absolutely make changes to your portrait from your client portal, so you can add a crown if you'd like.
Feel free to contact our customer service team, we would be delighted to assist you with this process.
The Atelier Team
I am so pleased with my artwork.
I am so pleased with my artwork,
It is beautiful and I love it.
Also impressed with the speed of delivery. The quality is amazing!
Thank you so much.
September 11, 2026
Unprompted review
Reply from The Atelier
Thank you so much from the bottom of our hearts for your feedback, we're truly delighted that your overall experience at The Atelier was a positive one! And thank you for your trust :)
The Atelier Team
The quality of the image is amazing
The quality of the image is amazing. It arrived in very good condition and was ready to be framed and hung in my home. The company keeps you well informed as to delivery and when to expect . I woiuld consider this museum quality art. I recommend them highly.
September 10, 2026
Unprompted review
Reply from The Atelier
Thank you so much for your feedback :)
The Atelier Team
The art work is stunning
The art work is stunning. Already place of pride in my living room. My Grandmother always said she was going to come back as a bear so it's extra meaning full to me.
September 10, 2026
Unprompted review
Reply from The Atelier
Thank you for your feedback! We are truly delighted that you trusted us with your portrait, which holds such special meaning for you!
The Atelier Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.