Your staff are friendly but your company are very much controlled by the actions of the auction houses. It is not your fault if they decide to subcontract packing and delivery and rip off the intern... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Some auction rooms are easier to register then others four example I just registered at amersham auction house very straightforward last week I registered harperfield which was more difficult I had to... See more
Company replied
I would like to take this opportunity to praise thesaleroom.com (Noonans). Without going into immense details, an enquiry by me saw prompt action and considerable action before a (favourable) decision... See more
Company replied
I've used The Saleroom for a few years now and only twice come across a hiccup. On this occasion I contacted the helpdesk with my query and received, as requested, email contact back to confirm... See more
Company replied
Company details
Written by the company
thesaleroom.com is Europe’s leading marketplace for fine art and antiques auctions. Visitors to the site can search and browse catalogues and place bids over the internet in real time, with live audio and video feeds communicating the auction room atmosphere.
Contact info
The Harlequin Building, 65 Southwark Street, SE1 0HR, London, United Kingdom
- +44 (0)203 725 5555
- customersupport@the-saleroom.com
- the-saleroom.com
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their answer was swift and easy to understand
after a less than successful telephone call to the auctioneers I asked thesaleroom about my problem
July 25, 2024
Unprompted review
Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
I was treated with courtesy and…
I was treated with courtesy and respect , the operative was more than helpful . A very satisfying experience.,5 star treatment .
August 1, 2024
Unprompted review
Reply from thesaleroom.com
Hi Edwin,
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Easy to do business!
August 6, 2024
Unprompted review
Reply from thesaleroom.com
Good afternoon
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Deception
Hello. I have 3 negative experiences.
1) Won a lot from Bolton auction rooms. Lotte did not ship.
2) won the lot from Anthemion. Lot is broken.
3) Won a lot from pro auction limited. Lot's broken.
I paid for all the lots. When I asked for help at the-seleroom.com, where the auction was held, I was told that it's none of their business, they will try to clarify. The-seleroom.com ended up blocking my accounts more and no longer responding.
Watch out
July 31, 2024
Unprompted review
Reply from thesaleroom.com
Hi Mikhael,
Thank you so much for taking the time to share your thoughts about the-saleroom.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that the-saleroom.com is an online platform that allows auctioneers to showcase and sell their items to bidders like you from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@the-saleroom.com (mailto:customersupport@the-saleroom.com) and they will go above and beyond to assist you.
Sending you our best wishes,
The Saleroom Team
Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
An excellent portal
An excellent portal. Easy access to a wonderful range of auctions, to suit all tastes and pockets. The Saleroom has changed everything for me. In the past, my physical attendance at most auctions was impossible (let alone two on the same day!).
July 4, 2024
Unprompted review
Reply from thesaleroom.com
Hi Nicholas,
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
best auction site
this is the easiest auction site to use, with good recent records and almost instant access.
June 25, 2024
Unprompted review
Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
sit and bid at home
easy to register log in and watch bidding live and whats gone with price before and pre commision bid if you want to. enjoyable experiance.
June 26, 2024
Unprompted review
Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
That assistance is available
The level of continued assistance in trying to fix the problem
June 11, 2024
Unprompted review
Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Smooth and addictive
The process of finding, bidding and winning is smooth every time.
June 1, 2024
Unprompted review
Reply from thesaleroom.com
Hi Mr Wild,
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Communication and efficiency of…
Communication and efficiency of transaction was very good. The auction house was polite and prompt.
May 30, 2024
Unprompted review
Reply from thesaleroom.com
Hi Nathaniel,
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Good experience
Good experience, goods as described. Delivered quickly.
June 1, 2024
Unprompted review
Reply from thesaleroom.com
Hi Nicola,
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
They ban you for an email going in your spam folder.
They ban you across the platform, in the middle of bidding, with no warning, because of an email going in your spam folder. They have phone number and postal address if the email system falls short
June 5, 2024
Unprompted review
Reply from thesaleroom.com
Hi Brian.
Thank you so much for taking the time to share your thoughts about the-saleroom.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Our team would like to look into the issue you have experienced further, please do reach out to our Customer Support team at customersupport@the-saleroom.com and they will go above and beyond to assist you.
Sending you our best wishes,
The Saleroom Team
i was able to bid on items and see all…
i was able to bid on items and see all the items i was interested in , in the same in screen position , if some went above what i wanted to pay my focus then changed on the remaining lots , so i was able to stay within budget, with this method i didnt get carried away and felt in control most importantly only spent what i wanted to , well worth the extra few percentage costing
May 26, 2024
Unprompted review
Reply from thesaleroom.com
Hi Bidder,
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Fantastic service
Fantastic service. Every time I have used the Saleroom to bid for me I have secured the item at a price lower than my maximum bid. I have every confidence that they will do the job of bidding a lot better than I would. The last time I used them I was travelling that day and would not have been able to go on line to the live auction. The salesroom did all the work for me. Wonderful.
May 25, 2024
Unprompted review
Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
A very satisfactory purchase
Purchase was handled very efficiently and the item arrived quickly, well packaged and in excellent condition.
May 30, 2024
Unprompted review
Reply from thesaleroom.com
Hi John,
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Reply from thesaleroom.com
Hi John,
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Easy Secure Auction Shopping
The site is user friendly and had the required security to make it safe. Plus it is rather fun to bid on line. The notifications of what's coming up in auctions is also very good.
May 24, 2024
Unprompted review
Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Very professional service
The seller has been delayed in shipping the items they all bought, but with the support of the website, the seller has shipped them and successfully received them.
Thank you again for the company's support and professional team.
Some things went smoothly
May 30, 2024
Unprompted review
Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
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