I initially purchased my order for my trip and a gift for my sister who would be coming in town. However it didnt arrive on time. That was frustrating but connecting with the customer support te... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve bought oversized hoodies from you before and they have been great. With cooler weather, I thought I should get more and your sale price was great. Communication was very good. Only downside was... See more
Company replied
I am always a little apprehensive to order from websites I find on social media. However, I really wanted to try The Warmy oversized hoodies. I did the buy 3/get 1 free deal. They came beautifully pa... See more
Company replied
I had an issue with my mail carrier and delivery lost-I reported it to the company and within minutes I received an email where they had tracked it to the local post office and I was able to obtain it... See more
Company replied
Company details
Written by the company
The Original Hoodie Dress
Contact info
5307 Victoria Drive, V5P 3V6, Vancouver, Canada
- 917-764-4017
- help@the-warmy.com
- the-warmy.com
3.9
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I loved my product
I loved my product! So I ordered a second time. There was an issue with the order, but customer service fixed it right away! I was really impressed with the service!
October 17, 2026
Unprompted review
Reply from The Warmy
It’s wonderful that you loved your first purchase enough to order again! We’re pleased our customer service team resolved the issue so quickly and made your second experience a positive one. We look forward to serving you again!
Absolutely INACCURATE TRACKING INFO
I was very sad that I kept getting tracking info that was VERY VERY INACCURATE! Im trying to understand how a company that supplies the goods to be delivered can function with a delivery that stinks@ i was pleased i was sent a refund for the items.
October 16, 2026
Unprompted review
Reply from The Warmy
We sincerely apologize for the frustration and disappointment caused by the inaccurate tracking updates. We understand how upsetting it is to receive unreliable delivery information, and we’re sorry this affected your experience.
While we’re glad your refund was issued, we recognize that this doesn’t erase the inconvenience you faced.
Please contact us at help@the-warmy.com so we can better understand your experience and address your concerns. Your feedback is important to us as we work to improve.
Reply from The Warmy
Appreciate your kind words and support!
Reply from The Warmy
Love hearing this! Thanks for your feedback.
I placed the wrong shipping address on…
I placed the wrong shipping address on my order. I realized it and sent an email immediately. I received a response within minutes that the correction had been made. WOW! Great customer service.
October 17, 2026
Unprompted review
Reply from The Warmy
What a relief that we could get your shipping address corrected so quickly! We’re glad our team was able to step in within minutes and make the change before it became a bigger concern. Your kind words mean a lot to us!
I love warmys
I love warmys. . I have 4 and wanted to give my new daughter in law one in pink-her favorite color. I was disappointed when one came in lavender-not a color she likes. After some back and forth texting, the company took care of me and I have no complaints at this point. Hopefully she will become a new Warmy customer on her own.
October 17, 2026
Unprompted review
Reply from The Warmy
We appreciate you giving us the opportunity to resolve the color mix up, especially when choosing a gift for your new daughter-in-law. It’s lovely to hear that you’re already enjoying your four Warmys, and we hope she finds one she loves just as much!
Very helpful thank you!!
October 16, 2026
Unprompted review
Reply from The Warmy
Thanks for your feedback! We’re so happy to hear that.
Got four then ordered another 4 lol
I love warmy I got four of the long hoodies that go to the butt and I love love ❤️ the hoodies perfect in every way. I normally am a large but I had to order medium cause they r a bit big but still love it
October 17, 2026
Unprompted review
Reply from The Warmy
We’re delighted that you love your long hoodies and find them so comfortable! We appreciate you sharing your sizing experience, as it can be helpful for other shoppers when choosing their fit. Thank you for making Warmy part of your wardrobe!
Customer service was prompt and…
Customer service was prompt and resolved the issue.. love Warmy!
October 16, 2026
Unprompted review
Reply from The Warmy
We love hearing feedback like this, thank you!
Luna answered me quickly and got me the…
Luna answered me quickly and got me the information I was needing on the first try.
October 16, 2026
Unprompted review
Reply from The Warmy
Luna will be happy to hear your feedback! We’re pleased she was able to provide the information you needed promptly and get everything sorted on the first try. We appreciate you recognizing her helpful service.
I was very scared to buy something new
I was very scared to buy something new, especially when I’m typically a 2X or 3X and when I seem to buy things that says that it ends up being so small and I’m so disappointed. However, they fit perfect. It’s so comfortable. I’m so glad that I got the four different colors and it’s gonna be something I’ll be wearing all winter. I’m so happy and pleased to have bought this product.
October 1, 2026
Unprompted review
Reply from The Warmy
It’s wonderful to hear that your new tops fit perfectly and are so comfortable! We understand how important it is to feel confident when ordering clothing online, and we’re delighted that all four colors worked out so well for you.
Wishing you many comfortable days in your new Warmys this winter!
Each one of the support team I dealt…
Each one of the support team I dealt with was professional, insightful, helpful and timely! They helped solve a problem (a mistake I had made) with an order—graciously and with patience. Not only is the Warmy product excellent, the company’s commitment to customer service is of the highest quality! Thank you, Mike!!!
October 15, 2026
Unprompted review
Reply from The Warmy
Mike and the rest of the team will appreciate your kind recognition! We’re pleased they could help resolve the order issue with patience and understanding. It’s rewarding to know you’re happy with both the product quality and the support you received. Thank you for your thoughtful feedback!
Avery professional and awesome customer…
Very professional and awesome customer service. Will be ordering from you all again
October 14, 2026
Unprompted review
Reply from The Warmy
We’re so thankful for your support and kind words, it’s customers like you who make what we do so rewarding!
Resolved the problem easily
Resolved the problem easily. No hassles. Love my Warmies! I'll be back for more!
October 15, 2026
Unprompted review
Reply from The Warmy
That’s great to hear! We’re pleased everything was sorted out smoothly and without any hassle.
Enjoy your Warmys, and we look forward to welcoming you back when you’re ready to add to your collection!
My Customer Service was great
My Customer Service was great, because Warmy products are great. I am loving my sweatshirt dresses and the fact that they come in more than 2-3 basic colors. I have at least 3 now, and the split sides are especially nice.
Thank you
October 14, 2026
Unprompted review
Reply from The Warmy
Thank you for sharing your experience! We’re delighted to hear that you’re enjoying your sweatshirt dresses, especially the variety of colors and the split sides. We truly appreciate your support and are glad our customer service made a positive impression.
I LOVE these hoodies
I LOVE these hoodies. I'm the proud owner of 8.... then I realized I might have a problem, so I gifted 2 to my friends. There are two new fans.
They are true to size and so soft and comfortable. I've worn one every day since they were delivered.
October 14, 2026
Unprompted review
Reply from The Warmy
Eight hoodies and two new fans! Thank you for sharing such a fun review. We’re thrilled to hear how much you love the softness, comfort, and fit, and it’s wonderful that your friends get to enjoy them too!
Response from your company is…customer service
Response from your company is immediately and very informative. Love the merchandise and help when needed. Shipping process is fast.
October 14, 2026
Unprompted review
Reply from The Warmy
Thanks for your feedback! We’re so happy to hear that.
There was an issue but they made it right
There was an issue. And the team resolved it and made sure I was made whole. Very surprised with how well the whole process was
October 14, 2026
Unprompted review
Reply from The Warmy
We appreciate you sharing your experience. It’s great to hear that our team resolved the issue and made sure everything was taken care of. Thank you for giving us the opportunity to make things right!
Reply from The Warmy
Appreciate your kind words and support!
Quick response
I ordered 4 different colored hoodies, but received 2 purple and no red. I emailed You and had a response back within minutes! Very impressive!
October 13, 2026
Unprompted review
Reply from The Warmy
Thank you for your feedback! We’re glad our team responded so quickly to your email. We appreciate you bringing the mix up to our attention and giving us the opportunity to assist you.
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