I phoned AA with a query re having to cancel my credit card due to a scam earlier this year. As my AA membership rolls over every year I wanted to give my replacement card details to ensure payment w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
TBH, I did not have my MS Card and it would not let me progress on-line to receieve a rescue. I called the help centre and spoke to Dean, he logged my 'rescue' and was extremely helpful and compassion... See more
This is my second year with AA insurance. I'm paying less this year than last year, which is always a bonus. The customer service agents are friendly helpful and knowledgeable about your insurance ne... See more
I had a query about my membership renewl, the service agent was very knowledgeable on the subject and even got me a discount on my renewl premium. In an age where all service providers are increasing... See more
Company details
- Auto Insurance Agency
- also in
- Car Service
- Home Insurance Agency
- Insurance Broker
- Towing Service
- Travel Insurance Company
About The AA Ireland
Written by the company
AA Ireland - Protecting What Matters Most
At AA Ireland, we've been looking after Irish motorists and families for over 100 years. We're one of Ireland's most trusted and recognised brands and whether you're insuring your car, protecting your home, planning a trip away, or keeping your pet covered, we're here to make sure you're in safe hands.
As Ireland's leading insurance broker, we compare multiple schemes to find you the right cover at the right price - keeping things simple, honest and hassle-free.
What we offer
- Car Insurance - compare multiple schemes to find the best deal for you
- Home Insurance - protecting your home and everything in it
- Travel Insurance - explore the world with confidence
- Pet Insurance - comprehensive cover for your furry family members
- AA Membership - 24/7 roadside assistance, plus great member rewards
Easy to manage, online
Our MyAA portal lets you renew policies, add drivers, update your vehicle and access your documents - all online, any time.
AA Ireland Limited trading as AA Insurance is regulated by the Central Bank of Ireland. Terms and conditions apply.
Be 💛 Safe.
The AA
Our Promise to You
Written by the company
- Ireland's Most Trusted Roadside & Insurance Brand
- For over 100 years, we've been there for Irish drivers and families when they need us most. From 24/7 roadside assistance to home, car, travel and pet insurance - we've got you covered
- Covers You, Not Just Your Car
- Our AA Membership covers you as a person, whether you're driving your own car or someone else's. With an 80% repair rate at the roadside, we'll get you moving again fast.
- Easy to Manage, Always On Hand
- Use MyAA to renew policies, add drivers and access your documents online - any time. And if you ever need us, our team is just a call or tap away.
Contact info
3rd Floor, 80 Harcourt St, Saint Kevin's,, D02 F449, Dublin, Ireland
- 0818667788
- customerservice@theaa.ie
- theaa.ie
AA Membership | Roadside Assistance
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service and agent.
October 9, 2026
Unprompted review
The agent emailed me to let him know…
The agent emailed me to let him know when he should ring me - no waiting for hours for someone to come on the line. He rang and was extremely helpful and clear in reducing my home insurance policy! The whole process only took ten minutes at most. Just Brilliant!!!
October 8, 2026
Unprompted review
That the staff were excellent
The staff were very helpful and efficient
October 7, 2026
Unprompted review
The Agent listened to me
The Agent listened to me. Had empathy and resolves the problem quickly. Well done Neil.
October 8, 2026
Unprompted review
Quick competent response to my…
Quick competent response to my questions by very helpful and pleasant staff
October 5, 2026
Unprompted review
I was in a bad way wth my car last…
I was in a bad way wth my car last night in Clondalkin last night. Bob came to my rescue and sorted me out. A gentleman and very professional. 5 stars
October 6, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolutely appalling customer service
Absolutely appalling customer service. Wanted to add my son to my policy online several times but got a message
"sorry but we can't complete your request" tried to contact through WhatsApp as they themselves suggested and spoke to an AI assistant who said it would pass me to an agent after asking a thousand questions but never did....this happened twice....tried the webchat and same thing...a thousand questions but no agent to solve the issue....rang....again!!!!...because I was on hold for so long anytime I did ring...eventually after 4 attempts to ring and 45 minutes on hold I get a real live human person....i expressed my disappointment....she didnt even utter the words sorry. Shambles of a customer service. In the end it turns out I can't add my son to the policy because hes under 25....hes only 18.....I've had Insurance with other companies and my other kids who were 18 at the time had no problem getting on my policy. Why dont they explain when I wanted to add him online in the first place that it was not possible because hes under 25 and all this time and frustration would be avoided. Absolute joke of a company....stay clear because once you've paid you're on your own. I will not be renewing.
October 7, 2026
Unprompted review
Reply from The AA Ireland
John Mcmahon,
Thank you for taking the time to share your feedback with us. We deeply regret the immense frustration and wasted time you experienced while trying to update your policy. Navigating repeated error messages online, automated chat systems that fail to connect you to a representative, and extraordinarily long wait times on the phone is completely unacceptable, and we apologize for the stress this caused you.
Furthermore, we are truly sorry that our phone representative did not acknowledge your frustration or offer an apology when you finally got through. Our goal is always to treat our customers with empathy and respect, and it is clear we fell far short of that standard during your interaction.
We also recognize how disappointing it was to discover our age restrictions after spending so much effort trying to complete the process. Clear communication is vital, and our online system should have explicitly stated the eligibility criteria right away rather than displaying a generic error message.
We are actively reviewing our digital platforms, automated messaging, and customer service routing to ensure error reasons are transparently displayed and that customers can reach human support without delay. Additionally, we are addressing your experience with our team internally to reinforce the importance of courteous and empathetic communication. We appreciate your honest review, as it highlights the exact areas where we must make immediate improvements.
If you'd like to discuss your experience further, please contact us at service@theaa.ie or call us on 0818 667 788. We're here to help.
The AA Ireland Team
Highly professional and quick
The Rescue vehicle was on time. Friendly, professional, and quick. No time wasted. Got the car going expressly.
October 6, 2026
Unprompted review
Best Ciaran cork AA patrol
Best Ciaran cork AA patrol
AA Ireland trust poilet
Reviews
October 7, 2026
Unprompted review
Agent was exceptionally knowledgeable…
Agent was exceptionally knowledgeable and nice. Thanks you :)
October 5, 2026
Unprompted review
Highly disappointed
I rang the AA on a Thursday evening at 5.12pm and spoke to a really lovely lady of my problem with a flat tire. I was unable to remove the cap from the tyre to even attempt to put air into it. I was informed that somebody would be with me within 90 minutes. I sat and I waited, however 90 minutes later nobody showed. I rang again to be told that somebody would be with me shortly as they had just finished another job. 45 minutes later still nobody had showed. I rang again and this time I was told that somebody would be with me in the next 25 minutes. 25 minutes later still nobody showed. I rang again and was yet again told that somebody would be with me within the next 20 minutes. When I explained my situation and how long I had been waiting at this point, I asked for reassurance that somebody was going to show and if the telephonist could call me back to let me know the name of the mechanic and how long it would be before they would arrive. The telephonist told me she would call. I got no such phone call however I did get a call from a mechanic to say he was 10 minutes away. When he arrived, he was not driving a registered AA truck or van, he was a subcontractor and was unable to help me fix the flat tire or temporarily replace it. All he could do was tow my car to a place within 20 kilometers of where I was. I had to have the car towed to my mother's estate and then I had to personally organize to have the tire removed and brought to a repair shop and then have it put back on the car. I joined the AA because of its stellar reviews but my experience has been anything but. I will not be renewing my membership.
September 17, 2026
Unprompted review
Reply from The AA Ireland
EOR,
Thank you for taking the time to share your feedback with us. We recognize how exhausting and frustrating it must have been to deal with multiple delays, unkept promises of call-backs, and a roadside assistance arrival that ultimately could not resolve your flat tire or provide the expected support. Waiting for such a prolonged period, only to have to arrange the tire repair and transport independently, is far from the level of service we aim to deliver to our members.
We take your experience very seriously. We are initiating an internal review of the communication breakdowns that occurred during your service request, including the inaccurate arrival estimates and the failure to provide the promised update. Additionally, we are evaluating our contractor dispatch procedures to ensure that sent units are properly equipped to assist with tire issues effectively. Your comments are crucial in helping us address these operational shortcomings so we can prevent similar situations from happening in the future.
If you'd like to discuss your experience further, please contact us at service@theaa.ie or call us on 0818 667 788. We're here to help.
The AA Ireland Team
Excellent all around 👏👏
October 2, 2026
Unprompted review
matter how modern your car is…
No matter how modern your car is glitches always occur. The AA roadside assistance always arrive in a timely and efficient fashion. I wouldn't be without it.
October 2, 2026
Unprompted review
Glen the Agent was efficient
Glen the Agent was efficient, professional and courteous. Renewal was straightforward and easy.
October 2, 2026
Unprompted review
Waited nearly 1 hour on phone as the…
Waited nearly 1 hour on phone as the Bot service could not deal with my issue, After getting thru to a young lady she did not reply to what I was trying to get across to her and then hung up the call. A shambolic customer service is putting it lightly. This kind of behavior should not be allowed. A total waste of an hour of my downtime that I will not get back. My advice is to avoid AA as the customer service is non existent.
October 2, 2026
Unprompted review
Reply from The AA Ireland
Damian Bermo,
Thank you for taking the time to share your feedback. Long wait times on the phone and automated system difficulties are frustrating, and having a call disconnected after waiting so long is unacceptable. Your time is valuable, and we recognize how disappointing it is to lose your downtime to a poor support experience. We are taking immediate steps to review our telephone system protocols and provide additional training to our team members to ensure customer concerns are properly addressed without interruption.
If you'd like to discuss your experience further, please contact us at service@theaa.ie or call us on 0818 667 788. We're here to help.
The AA Ireland Team
Car breakdown cover
As always you receive what you're entitled to without having to drag it out of them. Courteous and efficient on the phone. I wouldn't be without AA cover.
October 1, 2026
Unprompted review
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