I phoned AA with a query re having to cancel my credit card due to a scam earlier this year. As my AA membership rolls over every year I wanted to give my replacement card details to ensure payment w... See more
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TBH, I did not have my MS Card and it would not let me progress on-line to receieve a rescue. I called the help centre and spoke to Dean, he logged my 'rescue' and was extremely helpful and compassion... See more
This is my second year with AA insurance. I'm paying less this year than last year, which is always a bonus. The customer service agents are friendly helpful and knowledgeable about your insurance ne... See more
I had a query about my membership renewl, the service agent was very knowledgeable on the subject and even got me a discount on my renewl premium. In an age where all service providers are increasing... See more
Company details
- Auto Insurance Agency
- also in
- Car Service
- Home Insurance Agency
- Insurance Broker
- Towing Service
- Travel Insurance Company
About The AA Ireland
Written by the company
AA Ireland - Protecting What Matters Most
At AA Ireland, we've been looking after Irish motorists and families for over 100 years. We're one of Ireland's most trusted and recognised brands and whether you're insuring your car, protecting your home, planning a trip away, or keeping your pet covered, we're here to make sure you're in safe hands.
As Ireland's leading insurance broker, we compare multiple schemes to find you the right cover at the right price - keeping things simple, honest and hassle-free.
What we offer
- Car Insurance - compare multiple schemes to find the best deal for you
- Home Insurance - protecting your home and everything in it
- Travel Insurance - explore the world with confidence
- Pet Insurance - comprehensive cover for your furry family members
- AA Membership - 24/7 roadside assistance, plus great member rewards
Easy to manage, online
Our MyAA portal lets you renew policies, add drivers, update your vehicle and access your documents - all online, any time.
AA Ireland Limited trading as AA Insurance is regulated by the Central Bank of Ireland. Terms and conditions apply.
Be 💛 Safe.
The AA
Our Promise to You
Written by the company
- Ireland's Most Trusted Roadside & Insurance Brand
- For over 100 years, we've been there for Irish drivers and families when they need us most. From 24/7 roadside assistance to home, car, travel and pet insurance - we've got you covered
- Covers You, Not Just Your Car
- Our AA Membership covers you as a person, whether you're driving your own car or someone else's. With an 80% repair rate at the roadside, we'll get you moving again fast.
- Easy to Manage, Always On Hand
- Use MyAA to renew policies, add drivers and access your documents online - any time. And if you ever need us, our team is just a call or tap away.
Contact info
3rd Floor, 80 Harcourt St, Saint Kevin's,, D02 F449, Dublin, Ireland
- 0818667788
- customerservice@theaa.ie
- theaa.ie
AA Membership | Roadside Assistance
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Paul was extremely nice and positive…
Paul was extremely nice and positive person. He fixed the problem in 15 minutes, So I could drive back home-that made my day! Arrived in about 15 to 20 minutes from the time I called the AA wich is great! Brilliant service! Happy to have membership. Thank you guys!!!
October 1, 2026
Unprompted review
Great customer service
Great customer service, best quotes for home and car insurance I could find on the market. Great coverage benefits offered.
Highly recommended
October 1, 2026
Unprompted review
I can’t get through customer service 5…
I can’t get through customer service 5 calls in two hours. but once I got through brilliant everything taken care of the only problem I contacting
September 30, 2026
Unprompted review
Good Insurance Service and Customer Support
I had a good experience with AA Car Insurance. The staff were helpful and professional, and they explained things clearly. Overall, I was happy with the service and would consider using AA Insurance again.
September 29, 2026
Unprompted review
Staff very helpful and Engineer coming…
Staff very helpful and Engineer coming very quick.very professional.
September 29, 2026
Unprompted review
The web chat is amazing !
The web chat is amazing !! I was waiting nearly 1 hour on hold to make a phone call but when I messaged on what’s app ,Carl answered me straight away and got my query answered very quickly . Great service
September 28, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The tow truck driver was extremely…
The tow truck driver was extremely helpful and such a gent
No clarity over them not rescuing when your on the m50
No clarity that there are different tiers of coverage when purchasing over the phone
September 26, 2026
Unprompted review
Reply from The AA Ireland
Robert Mellett white,
Thank you for sharing your feedback. We are glad our driver was helpful, but we take your comments about motorway policy clarity and membership tiers seriously to improve our phone sales.
If you'd like to discuss your experience further, please contact us at service@theaa.ie or call us on 0818 667 788. We're here to help.
The AA Ireland Team
I recently got my car insurance with AA…
I recently got my car insurance with AA and i highly couldn’t recommend the gentleman artur enough he was patient with me over the phone very clear and professional and extremely helpful it was a great experience thank you for making it so easy for me and your patients I would highly recommend artur
September 25, 2026
Unprompted review
Good agents, appalling website and app
The AA agents are very nice and very helpful, and rates are competitive. But the AA website and mobile apps are absolutely appalling - they appear to have been written by fifty 5 year olds that know nothing about insurance or computing and that never communicated with each other. I don't know how the AA CEO is not mortified over being associated with this... I don't even know what to call it without being rude.
September 24, 2026
Unprompted review
Reply from The AA Ireland
FrankI,
Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that our customer service team provided helpful support and that our rates met your expectations. However, we recognize your frustration regarding the online portal and digital applications. The technical difficulties and disjointed experience you described are certainly not what we aim to deliver. We are actively sharing your comments with our IT and development teams to guide upcoming software updates and improve overall functionality.
If you'd like to discuss your experience further, please contact us at service@theaa.ie or call us on 0818 667 788. We're here to help.
The AA Ireland Team
I am a new customer with the AA-Zurich…
I am a new customer with the AA-Zurich car insurance and so far I feel confident I will get a good service from them.
September 26, 2026
Unprompted review
Extremely reliable
Extremely reliable, very reassuring, quick to resolve issues and excellent service providers.
September 22, 2026
Unprompted review
Good service and friendly staff
September 24, 2026
Unprompted review
Great support from knowledgeable staff
September 23, 2026
Unprompted review
The Man I spoke to made life very easy…
The Man I spoke to made life very easy for me 10/10 . Would highly recommend
September 22, 2026
Unprompted review
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