My first order was perfect, arrived quickly and all fine. Queries before ordering dealt with really well. Second order took 2 weeks and was not cut accurately. When I rang to explain, I was told send... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have used the store twice. We found the web site well laid out. Ordering was as hassle free as possible. Most importantly we got exactly what we expected, promptly. Our kitchen surfaces could serve... See more
Company replied
Sales staff ... perfect ! Customer services staff ... perfect ! Product .... I've NO idea about it, because they used Tuffnells who have pretended to do a delivery twice now and are on the verge... See more
Company replied
Needed two sheets of acrylic to replace glass broken in the recent wind storms, did not want glass again as my pet nearly cut himself walking on the shards. Older house the panes are not regular s... See more
Company replied
Company details
Written by the company
A leading UK supplier of Cut to Size Plastic sheets for all your requirements.
Contact info
3 Carriage Drive, DN4 5NT, Doncaster , United Kingdom
- 0114 3570329
- sales@theacrylicstore.co.uk
- theacrylicstore.co.uk
4.2
Great
229 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order took too long to dispatch
Order took too long to dispatch. Needed to chase all the time! Poor communication!
July 23, 2023
Reply from The Acrylic Store
Thank you for taking the time to share your feedback with us.
We deeply apologize for the delay in dispatching your order. Our inventory availability can occasionally impact our delivery timelines, especially for items with limited stock like the one you ordered. In such cases, we may need to place special orders to fulfill these requests.
We understand that our communication regarding delivery fell short of your expectations, and we are actively exploring ways to enhance our communication processes. Improving response times and providing more accurate updates to our valued customers is a priority for us, and your feedback will aid in this endeavor.
I've noticed that a refund has already been processed for your order, and this should have been credited to your account. If you haven't received the refund as expected, please don't hesitate to reach out to us, and we will swiftly investigate and address the issue.
Your candid review is greatly appreciated, as it guides us towards delivering improved services in the future.
If there's anything else I can assist you with, please don't hesitate to get in touch. Your satisfaction is our priority.
Reply from The Acrylic Store
We greatly appreciate your kind words! Providing a brilliant and efficient service is our top priority, and we're thrilled to hear that we met your expectations. If you ever need assistance again or have any further feedback, don't hesitate to reach out. Thank you for choosing our service and for your positive feedback!
Very simple ordering system
Very simple ordering system. Delivery was great I will be ordering again many thanks
July 21, 2023
Reply from The Acrylic Store
Thank you for your feedback! We're glad to hear that you found our ordering system simple and that the delivery met your expectations. We look forward to serving you again for your future orders. If you have any more feedback or suggestions, feel free to let us know. Your satisfaction is important to us. Many thanks for choosing us!
Beautiful pergola
Hi
I ordered my coloured sheets to add a visual sensory element to my pergola in memory of my daughter.
It turned out beautiful.. such a pity I can’t add a picture of it for you to see …
thank you!
July 18, 2023
Reply from The Acrylic Store
Hello,
Thank you so much for sharing your experience with us! We're deeply touched to hear that the colored sheets have helped create a beautiful and meaningful sensory space in memory of your daughter. Your thoughtful and creative use of our products warms our hearts.
We truly appreciate your kind words, and while we can't see the pictures, we can picture the beauty you've described. If you're open to it, we'd be thrilled if you shared your images with us. Please feel free to send them to our customer service email. We're genuinely excited to see how you've transformed the space into something lovely and meaningful. Our email is customerservice@thepolycarbonatestore.co.uk
Thank you once again for choosing our products and for allowing us to be a part of this special project.
Chipped product
1, I first placed my order believing I could collect from Sheffield
2, Product arrived poorly packaged and chipped, photographic evidence available if needed.
However that said your email contact is great
July 18, 2023
Reply from The Acrylic Store
We apologize for any confusion caused by the unclear information regarding the collection address. It's evident that this issue was swiftly resolved.
We also extend our apologies for the damage to the item upon arrival. We recommend reaching out to us within 72 hours in cases of damaged, missing, or incorrect items. Unfortunately, we haven't been able to locate any communication in our email inbox or phone records informing us of the damage.
If you wish to contact us regarding this matter, please don't hesitate to contact us at 0114 357 0327 or through email at customerservice@thepolycarbonatestore.co.uk. Your feedback is valuable, and we're here to assist you further.
Disappointing....
The holes weren't uniformly 20mm from the edge. There was a bit chipped off in the corner. Very disappointing because I've ordered from the company before and my experience was good.d But the delivery was more or less on time and by a very nice delivery man.
July 13, 2023
Reply from The Acrylic Store
Dear Patricia,
I want to express my sincere apologies for the disappointing experience you had with your recent order. Your feedback is incredibly valuable to us, and we deeply regret the issues you encountered with the product.
I'm sorry to hear that the holes weren't uniformly placed as specified and that there was a chip in the corner of the item. This falls short of the standards we hold ourselves to, and I assure you that we take this matter seriously.
As part of our terms and conditions we do advise customers to inform us of any discrepancies or damage within 72 hours of receiving the items.
I am glad to hear that the delivery was mostly on time and that you had a positive interaction with our delivery personnel. Thank you for bringing this to our attention, and I hope that we can have the opportunity to serve you better in the future.
Kindest Regards,
Customer Service Team
Excellent service from the office.
July 11, 2023
Reply from The Acrylic Store
Dear valued customer,
Thank you so much for your kind words and for taking the time to share your positive experience with our office staff. We are truly delighted to hear that you found our service excellent.
Your feedback is highly motivating for our team, and we are committed to maintaining the same level of exceptional service in the future. Once again, thank you for your support.
Kindest Regards,
Customer Service Team
I bought some new splash back from…
I bought some new splash back from another company but unfortunately i measured the wrong size, so i was recommended your company and the fit is perfect 👌
June 18, 2023
Reply from The Acrylic Store
Thank you for your feedback! We're delighted to hear that you were pleased with both the quality of our product and the delivery service. We're glad that we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your support!
They had a great selection including…
They had a great selection including exactly what I wanted. Website was very straightforward for ordering. Quick despatch and delivery and now my DIY project is all complete and I'm very happy with it
May 16, 2023
Reply from The Acrylic Store
Thank you for your positive review! We're thrilled to hear that you found our selection to be great and that we had exactly what you were looking for. We take pride in providing a straightforward and user-friendly website for ordering, and we're glad it met your expectations.
We're also delighted to know that your DIY project is now complete and that you're very happy with the outcome. Customer satisfaction is our top priority, and your feedback serves as encouragement for our team.
If you ever have any more projects or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again.
Best regards,
The Acrylic Store
I requested polished edges and the…
I requested polished edges and the replacement came with rough edges too
May 3, 2023
Reply from The Acrylic Store
Thank you for your feedback. We are aware that your original material was delivered and received without polished edges and a replacement was raised. Unfortunately we do not have a report of the replacement being incorrect as well - have you contacted us regards this?
Outstanding customer service
Initially there was a mix up with my order. Abbie provided outstanding customer service and the problem was sorted quickly and efficiently. I can honestly say that the Acrylic Store has the best customer service that I have ever come across. I highly recommend this company and will use again.
April 1, 2023
Reply from The Acrylic Store
Thank you kindly for your considerate review, we appreciate this very much. We have passed your feedback directly onto Abbie, she'll be delighted!!
Friendly and Professional
Friendly, Approachable, Efficient and Effective. The company provided me with information, support and a perfect product. I am delighted with my purchase, and the help received via the representative Abbie. Thank you.
April 27, 2023
Reply from The Acrylic Store
Thank you for your generous and positive feedback! We truly appreciate your kind words and sharing your experience. We have passed your feedback directly onto Abbie :)
The customer service was great
The customer service was great. Plenty of contact and updates throughout. Actually chose a product which was no longer kept in stock, so was given a more expensive alternative for the same price as my original order. Would I recommend this company? Of course, with no hesitation. Thank you for everything!
April 17, 2023
Reply from The Acrylic Store
Many thanks for your kind words, we truly appreciate this! We are pleased to have accommodated fairly for you
Good customer service
Good customer service, quality product, kept updated as unusual size ordered, excellent all round.
April 15, 2023
Reply from The Acrylic Store
Thank you very much for your kind and honest review. We are grateful for the time you have taken to give us this feedback.
Unfortunately the acrylic arrived…
Unfortunately the acrylic arrived scratched and slightly bigger than dimensions I ordered
April 13, 2023
Reply from The Acrylic Store
Thank you for your feedback. Was this issue reported to Customer Services upon delivery as we cannot find a record of this against your order?
Brilliant after sales service
They made and error with my order and were quick to correct it. This is how you know they are a great company to deal with. No messing about just sorted it out.
April 3, 2023
Reply from The Acrylic Store
Hi Jane. Thank you for your honest feedback, it's greatly appreciated. We are pleased to hear our team were able to rectify this issue promptly for you.
Top company
Did trial run ordering 2 small pieces,all went well. Then ordered 4 more items, one over a metre and a half. All arrived within days and all well packed, brilliant!
Would I recommend this company for Perspex, you bet.
I am just off to measure up for two more pieces to finish off my kitchen 👍👍
April 5, 2023
Reply from The Acrylic Store
Good afternoon. Thank you so ever much for your 5 star review. Your recommendations and repeat custom is truly appreciated!
Excellent
Very helpful customer team and kept me informed re delivery. The rose gold acrylic looks superb.
March 24, 2023
Reply from The Acrylic Store
Thank you for your 5 star review! We are pleased to hear positive feedback regarding the delivery times and the quality of products.
Just the job
Just the job! Buy little or large the product was well packaged and high quality materials! Would highly recommended.
March 24, 2023
Reply from The Acrylic Store
Great to hear! Many thanks for providing us with your feedback, we appreciate this very much.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.