My first order was perfect, arrived quickly and all fine. Queries before ordering dealt with really well. Second order took 2 weeks and was not cut accurately. When I rang to explain, I was told send... See more
Company replied
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We have used the store twice. We found the web site well laid out. Ordering was as hassle free as possible. Most importantly we got exactly what we expected, promptly. Our kitchen surfaces could serve... See more
Company replied
Sales staff ... perfect ! Customer services staff ... perfect ! Product .... I've NO idea about it, because they used Tuffnells who have pretended to do a delivery twice now and are on the verge... See more
Company replied
Needed two sheets of acrylic to replace glass broken in the recent wind storms, did not want glass again as my pet nearly cut himself walking on the shards. Older house the panes are not regular s... See more
Company replied
Company details
Written by the company
A leading UK supplier of Cut to Size Plastic sheets for all your requirements.
Contact info
3 Carriage Drive, DN4 5NT, Doncaster , United Kingdom
- 0114 3570329
- sales@theacrylicstore.co.uk
- theacrylicstore.co.uk
4.2
Great
229 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Arrived on time well packaged i fitted…
Arrived on time well packaged i fitted same day looks amazing really good quality very happy
September 5, 2022
Reply from The Acrylic Store
Fantastic! We hope your project is completed, we would love to see your final outcome!
Very good service
Very good service, order cut to exact size,
quick delivery, well packed, excellent.
Regards
Ian Brown
September 2, 2022
Reply from The Acrylic Store
Fantastic news! Thank you for your review
Bespoke mirror.
Wanted a mirror for our motorhome, spoke to customer service for some advice who were very helpful. Ordered online & opted for standard delivery but arrived the following day. Very pleased with the finished product.
September 1, 2022
Reply from The Acrylic Store
Excellent! We are pleased to have met your expectations. Thank you for taking the time to give us this feedback
Reply from The Acrylic Store
Many thanks for your kind feedback. Pleased to hear you are happy with the level of service provided
Don’t use bad service
Don’t use. Bad service sent me a diff size piece from the rest of my order then wouldn’t replace or refund due to it already been put onto wall. When seeing the difference I asked for refund as thay excepted it was there error there side and wouldn’t do anything about it.
August 11, 2022
Unprompted review
Reply from The Acrylic Store
Customer Service have already been in contact with you.
Yes we have made an error at our end, however because the material has been fabricated on by your builders and it has already been mounted onto the wall, we cannot return or replace this item
Reply from The Acrylic Store
Many thanks for your great review
Acrylic panels looks great as bath…
Acrylic panels looks great as bath panel in my renovated bathroom. I ordered enough for side and end panel however larger panel arrived damaged-possibly in transit. Contacted supplier and sent pics of cracked panel, no issues getting replacement which arrived intact and priority delivery.
August 5, 2022
Reply from The Acrylic Store
Many thanks for your feedback. We are pleased our Customer Service team were able to rectify this issue for you promptly. Apologies if this delayed your project or cause any further inconveniences
Samples were sent and arrived next day
Samples were sent and arrived next day. Brilliant service. Am just about to put in an order
August 4, 2022
Reply from The Acrylic Store
Fantastic! Thank you for your honest and great feedback.
fantastic customer service
Having placed my order I realised i had forgotten to add polished edges to my order so emailed customer services, who almost immediately responded to say the order would be amended, then followed this up to say that they would not be charging for this "extra". Product was perfect and dispached on the same day the order was placed
August 4, 2022
Reply from The Acrylic Store
Amazing news!! Our team try their utmost to make customers experience as smooth and stress free as possible. Delighted to see you are happy with the service and your purchase
Reply from The Acrylic Store
Thank you for your review
Excellent range of good products.
Excellent range of good products at reasonable prices. Fast turnaround of order.
August 1, 2022
Reply from The Acrylic Store
Many thanks for your great feedback
Delivery ok I didn’t get told it was…
Delivery ok I didn’t get told it was out for delivery so didn’t know if it had turned up!! Everything was ordered 440mm high but one item came 44mm high doesn’t someone think is their something wrong here? Fair enough you’ve replaced it but I have to get someone back to fit … additional cost to me🤷♂️
July 19, 2022
Reply from The Acrylic Store
We are already aware of this. This was a manual order entry error which we have taken full responsibility for and replaced the 1 panel as urgently as possible. Again, apologies for any inconvenience this has caused
Fantastic company and excellent…
Fantastic company and excellent customer service. I will definitely use them again and will recommend them to all my family and friends. Thanks Joe for all your help
July 14, 2022
Reply from The Acrylic Store
We will pass this feedback onto Joe personally. We're delighted to see you have had a great journey with us!
Reply from The Acrylic Store
Brilliant! Exactly what we like to hear
Fantastic fast service
Fantastic fast service, acrylic came perfectly packaged and in great condition
July 13, 2022
Reply from The Acrylic Store
Amazing! Glad to see you're happy
Great service and delivery
Very helpful customer service chat and great delivery. I only paid for standard delivery but they came 2 days later! Items were well-packaged.
The only thing I would suggest is to have some printed wording on the protective film because, at first, I was bemused because the panels appeared to be blue instead of clear (for window tertiary glazing) and scratched! I was expecting a protective skin but it did not appear to have one as the skin was so well-placed. I was part through a complaint before I thought to check!
Don't know if any others make this mistake!
July 13, 2022
Reply from The Acrylic Store
Many thanks for your feedback.
Ordered easily online
Ordered easily online. Delivered quicker than expected.would definitely use again
July 12, 2022
Reply from The Acrylic Store
Fantastic! We hope to see you again in the near future
Reply from The Acrylic Store
Many thanks for your 5 star review
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