The Adult Hub Reviews 168

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Since there were no real profiles (with a few exceptions who didn't look that appealing) I started using AFFsexy.com which I truly liked because of a larger pool of authentic women and significantly... See more

Rated 1 out of 5 stars

Another fake that has the profilesvdonevby staff members . Just another company taking people's hard earned money by being fake when is the government going to do something about this im stress... See more

Rated 1 out of 5 stars

This site is terrible. Every message received ended up in an offsite convo and the eventual request for gift cards or for me to pay for fuel, train tickets, health checks, even a kids iPad! Don't wai... See more

Rated 3 out of 5 stars

I thought I'd signed up to a different site. Most of the profiles did not correspond to the site I'd signed up to, either by age or interest. One person I did contact had signed up to a different sit... See more

Company details

  1. Adult Dating Service

Written by the company

The Adult Hub is the place to make your desires come alive. Established in 2003, we have been specialising in connecting people who share similar interests. With 49 thousand global new members a day, we are sure you will find someone for you. We are more than a dating site, we are built on communities that cater to every desire possible. Find the community that calls your name! Once you join, you'll discover a welcoming community of people looking to make friends, connect and chat, meet up, share stories, or simply exchange experiences of a wilder, more adventurous sex life. We've got a dedicated 24/7 Customer Support team, here to help ensure that your membership is always easy, fun, and safe.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

168 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

No real genuine people

No real genuine people. Why are all the girls fake. Are there real people on there. I want to use the site again but would like a discount or free access first to test it again. If I am happy and the site doesn't let me down I am happy to write a good review

July 1, 2023
Unprompted review
Rated 1 out of 5 stars

The site is completely fake

The site is completely fake. I would encourage those of you thinking about enlisting to read the review by George’s (GE). It Alsums up the site so perfectly. I could not have written it better myself.

What a scam! The site should be shut down with immediate effect.

A complete waste of time and of course money.

Don’t get caught out. Heed the words!

June 10, 2023
Unprompted review
Rated 1 out of 5 stars

This website is a scam , no refund given.

This website is a scam. Don't waste your money. The profiles are fake and there is zero chance of meeting anyone as they don't exist. I have had two replies and it is obvious the "females" are ibots - it is someone who is paid to write a reply with bland answers to try and keep you interested and pay more money. If I could have put zero stars then I would have done. Look elsewhere for real hook ups.

May 24, 2023
Unprompted review
Rated 1 out of 5 stars

Complete scam site

Complete scam site, bought the month sub for £33 and not a single person has replied to me.. not a single one.. I’ve messaged every girl in my area and beyond even the ugly ones and nothing.. it’s insane .. if it was 9.99 a month I bet they’d be real people on it but instead they just scam people once and that’s that.. and I don’t know how to unsubscribe either

May 14, 2023
Unprompted review
Rated 1 out of 5 stars

I’ve been alerted that there is a fake…

I’ve been alerted that there is a fake profile on this site with pics of me. I haven’t joined this site. And I’m trying to contact you to get these taken down. I don’t have an account to log in to so I need to call or have an email address to send this matter too.

April 20, 2023
Unprompted review
Rated 1 out of 5 stars

Total scam fraud

Total scam impossible to cancel subscription,set up so you can't cancel. I'm in process of filing fraud charges against this company and in talks with TV current affair..

April 1, 2023
Unprompted review
The Adult Hub logo

Reply from The Adult Hub

Hello,
We are sorry to hear that you have had a negative experience with our subscription service. We want to assure you that we take all customer concerns seriously. We would be happy to assist you in cancelling your subscription if you could contact us at reviews@theadulthhub.com and provide us with some details so we can locate your account. Thank you for bringing this matter to our attention. We appreciate your feedback and hope to resolve this issue to your satisfaction.
Best regards, SiteAdminMaria

Rated 1 out of 5 stars

This thing won't let me enter a correct…

This thing won't let me enter a correct date. When I tried it early in the pandemic I received messages from members, but when I paid for a one month trial only a couple responded when I replied. I had noticed that a lot of the initial messages seemed to be generic "canned" ones. Smelling a rat, I dug down into the settings and found this:

Visibility & Interaction
[Promote Me] [No Promotion]
With Promote Me enabled you permit us to send the following introduction message to a member(s) we think you will like
"I'm close get in touch Hey! We might be a good match, get in touch please.. x"
This gives more likes and interaction from others.

No, what it does is let the system send you messages supposedly from people who've looked at your profile but likely have never probably seen it. This is fake bait to get you to pay to respond, and then almost no one ever does because—assuming they're even active on the site—they were never actually interested in the first place.

March 1, 2023
Unprompted review
Rated 2 out of 5 stars

The site is (mostly) legit and there…

The site is (mostly) legit and there are real people and real communities on there, since I have met 2 people from the site in RL as a VIP member.
But... and it's a big but!... the service is expensive, even on offer, and the majority of profiles seem to be fake with random template/auto-generated messages, especially the profiles with "glam bimbo" pics. They don't reply to your response or messages. You can however, message other people when they have added you as a friend, but the real profiles don't bother with free profiles, especially without pics and when you haven't "verified" yourself through their annoying processes, which kinda take away the discretion of your identity, even though they guarantee that your ID is safe with them and will not be used in any malicious way.
I understand it's a good way of ensuring that members are real and sincere, but when the vast majority seem to be fake or unresponsive profiles anyway, why bother?
Support is also weak, having annoying processes to get through, ignoring statements of frustration and admins on site trying to mask negative comments or even delete profiles with legitimate members updating their profiles to expose the fake profiles or vent out their frustration.
Which btw, seem to be a good tactic if you want to avoid going through the "delete profile procedure" which is excruciatingly annoying!
Many (paying) members express the same frustrations.
I strongly suggest to not use this site, especially their paid services, unless you want to waste money.
It's not really worth it.

March 10, 2023
Unprompted review
The Adult Hub logo

Reply from The Adult Hub

Hello EroZar. Thank you so much for your constructive feedback. If you could take the time to contact us at reviews@theadulthub.com we would love to learn more about your experiences on site and how we could improve the platform. With kindest regards SiteAdminMaria

Rated 1 out of 5 stars

SCAM SCAM SCAM!!!!!!!

It's absolutely scam.
Within 15 minutes has been taken £75 from my account.
When I blocked my card from my bank my membership has been determined.
Be careful it was a good lesson.

March 8, 2023
Unprompted review
The Adult Hub logo

Reply from The Adult Hub

Hello there. We take funds if an account is upgraded to VIP membership and card details are entered. Please get in touch at reviews@theadulthub.com with your profile username so we can look into this further for you.

Rated 1 out of 5 stars

Ive paid forc a month service and yet…

Ive paid forc a month service and yet to access the site fully..The help desk number is useless, infact there is no support. Its fake and a scam.

March 2, 2023
Unprompted review
The Adult Hub logo

Reply from The Adult Hub

Hello. Really sorry to read you had a bad experience on our site. Please do get in touch at reviews@theadulthub.com so we can look into this for you. With best wishes, Maria

Rated 1 out of 5 stars

Do not purchase any form of membership…

Do not purchase any form of membership on this phony website. This website is full of scam and fake bots with similar generated messages to think that you are being contacted by real people. On request for a full refund, they denied it and gave me a small fee in return, which is still totally unacceptable given that I have been literally scammed!

February 21, 2023
Unprompted review
Rated 1 out of 5 stars

A total Con

A total con all AI chat bots and can only see messages if you sign up then you get generic messages generated my the AI , absolute 100 percent scam. And no struggling to cancel the subscription because they will not respond.

February 11, 2023
Unprompted review
Rated 1 out of 5 stars

Do not subscribe too this

I signed up and was excited too meet other people only too upgrade my account which I did biggest mistake I will be canceling or at least try too and getting my money back please if anyone can help me please do

February 9, 2023
Unprompted review
Rated 1 out of 5 stars

not worthy

Joined the site by opening a free profile, soon enough started getting notifications of people looking my profile, liking it and wanting to chat. But in order to be able to see those profiles and get in touch with them you have to become a paying member. Once you become a Vip, as they call paying members,, those profiles that looked to yours, display the mssg "we are sorry the profile no longer exists". It is supposed that by being a Vip your messages are visible for those with free account, that doesn't happen, as I was able to check with a friend that opened a free account just to try to get in touch with each other, my messages to her profile were never visible for her. Their matching systems shows you people from the opposite side of the country or even other parts of the world, even if your preferences settings is less then 50 miles.
It is supposed the site has an event section where you will be able to post your events so that other members can know about it, but the system always publish your event with wrong time and date, not even their costumer support was able to fix the issue.
I tried to upload a screenshot of a writing describing the event, with no contact information or anything not allowed on the site only to get it rejected, again costumer service was unable to show me where in their rules was something not allowed, yet there is the profile of some ladies with their phone and the legend text me, or promoting their private blog or instagram. I was able to cancel my subscription, yet when trying to delete my credit card as method of payment, i couldn't do it, hopefully next month there is no charge on my account. In my experience a really bad matching system where 90% of the matches are far far away, the likes and someone want to chat with you stop as soon as you are a paid member. and the costumer service is not helpful at all

January 18, 2023
Unprompted review
Rated 1 out of 5 stars

A member of your site is a known…

A member of your site is a known scammer member number or profile is clyneshir119 I did a facial recognition check online and she’s been ripping people off for 15 years you’ll usually find it

January 1, 2023
Unprompted review
The Adult Hub logo

Reply from The Adult Hub

Hello there, thank you so much for reporting this to us. All content is moderated by people and not machines so we catch an awful lot of these profiles before they go live on site but sadly some we cannot detect until they start being active and sending messages so it really helps when members help us play detective. We shall investigate and take appropriate action. Best wishes, Maria

Rated 1 out of 5 stars

You should be able to leave a minus…

You should be able to leave a minus review as this site certainly deserves it. When you first join you get nothing but messages which you can't read until upgraded and all sorts of lady's viewing you,then as soon as you upgrade it all stops. All of them ladys which have liked you over the past few days quickly disappear.
Absolute scam of a site please take my advice and stay away definitely better free sites out there.

December 29, 2022
Unprompted review
Rated 4 out of 5 stars

All good in the end , thanks Maria

Initially had bad experience as joined wrongly and got charged for a year ! After several emails I got a partial refund only £45 out of £119 , however after speaking with Maria Smith and explaining my situation she has sorted the rest of the refund out for me , so credit where due , thanks Maria much appreciated

December 1, 2022
Unprompted review
The Adult Hub logo

Reply from The Adult Hub

Thank you for your kind review Mr Harvey.
Glad we could get things turned around for you.
Best wishes
Maria

Rated 1 out of 5 stars

Be prepared to cancel your bank cards.

The site itself was decent, but trying to go from VIP to regular membership was unsuccessful. Despite deleting my card details they continued to charge me. Customer service was unconcerned and unhelpful, clearly Customer retention is not an priority for them. I had to cancel my account completely and have contacted my bank to cancel the debit card. Downgrading or cancelling is not straightforward. I would caution against this company and be prepared to cancel your bank cards to prevent them taking more money.

November 30, 2022
Unprompted review
The Adult Hub logo

Reply from The Adult Hub

Hello Ross, sorry to hear you had such trouble cancelling. Please do get in touch at reviews@theadulthub.com. We would love to know more about your experience and see if we can find a resolution.
With kindest regards
Maria

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