The Adventure Challenge Reviews 2,802

We are so excited when our book arrived. Unfortunately when we opened it there was a little damage. 1 email later and we're sorted. I am truly amazed with how good their customer support is and products aswell. We will definitely purchase again!

My order got lost in the post, very impressed with customer service, friendly + replacement item sent out and received next day.

My order didn’t arrive although stated it had been delivered, I spoke to customer service and they were so helpful in sorting a replacement. Thanks so much for your help and the book is brilliant, would definitely use again!

Great, quick, customer service! I was having trouble with a QR code in one of the books and emailed support from their website. Within the hour I had an answer and the help I needed.

I made an error with shipping information, and when I reached out to the company, they were quick to respond and fix my mistake. A replacement delivery was made in a timely manner and my partner was thrilled to receive the gift in time for Valentine’s Day still.

I am very impressed with their costumer service! I unfortunately did not get my full order, so I sent an email. They emailed back quickly, and I just needed to send them a picture of what I did receive. Within a couple of hours I got a tracking number for the new package with my missing item!

They were very accommodating to an error that happened while ordering my book which really made the experience flawless. The team is amazing and VERY responsive!! They made sure all my questions were answered within minutes!!!! Incredible customer service.
The book itself is so beautifully made!
The design is slick and the size is perfect!
I'm excited to scratch off the tasks off!
Although the suspense is killing me i want to do them all at once!! Lol

Ordered placed at the beginning of November for an anniversary present for my boyfriend, delivery states 1-3 business days but allow for delays which i did. My anniversary arrived and passed (end of November) still no sign of my delivery. I emailed customer service to have a response days after stating to allow for delays, ( I received this email 4 times before they would even help with my delivery problem). I kept asking for a refund as I no longer needed the present, and kept being told to allow for delays.
I have only just been issued a refund for my product in FEBRUARY and it is only a partial refund which didn't cover taxes/shipping costs. I never received my parcel and was really looking forward to it as a great idea for us as a couple to complete...disappointing.

I ordered the adventure book. It was dispatched very quickly but was stolen before I collected it. The company sent out a replacement at no charge straight away. The quality is excellent and the customer service is 10/10, highly recommend!

This experience has been unacceptable! I was so happy I found what I thought was a perfect Christmas gift for my daughter and her boyfriend! After Christmas my daughter let me know that the camera was not working! I emailed the adventure challenge via email. They said they would be happy to help. They asked for information from the order and I gave it to them. I received an email the next day asking for a picture of the broken camera as well as a video. I sent that in the next email. They then said for quicker help with the camera to reach out to the 3rd party that furnished the camera (lomography) I said no I only wanted a refund. Then I did not hear back from them for several days. I emailed again and they asked for all the same information. At the bottom of the email it said written by AI. I’m not sure a live person has even read my email! I have sent over 20 emails and have no resolution for what should have been a simple return!!

I ordered this as a gift for my husband for Christmas, but knew it was going to be a little late coming in. We do a family vacation for Christmas and we were out of town when package was delivered. Once we got back I realized I didn’t have a package even though it showed delivered it wasn’t there.
I sent an email to the company and the first steps were for me to check with my neighbors and my local post office to see if it was put in the wrong box/delivered to wrong house. My guess is someone stole it from the box, but I never received the package.
Ana was my customer service representative and we realized the address was wrong so once that was changed I paid shipping and handling and was mailed a new order. I received that order in a timely manner and Ana checked in with me through the process to make sure everything was good.

I ordered the family edition adventure challenge book for my niece and her family for Christmas. Not only did it not arrive by Christmas despite the order being placed Dec 1, but it never arrived at all. Customer service claimed that I input my name, address, order, and email address incorrectly. They refused to refund me in full and refused to send me the correct order free of charge. She claimed I ordered the kids edition and offered to send me that one if I paid S&H. Of course I’m not paying that since I already paid it for the first order. And I don’t want the kids edition since I ordered the family edition. I had a confirmation number and everything and she claimed that even that was incorrect. I had a screenshot of it. But somehow it wasn’t “in their system.” I will never recommend this company to anyone. Absolutely horrible company. Customer service also persistently called me by the wrong name, despite me repeatedly correcting them. Andrea is the customer service agent I conversed with. Don’t ever use this company. Absolute rubbish.

Edit: Directly after publishing this review, Andrea changed her tune and finally offered me a full refund. That doesn’t change my review in the least. And it’s such a shame because I was really excited to give my niece the family edition adventure book. Now I won’t even get it on Amazon because I refuse to support this business at all.

Great products and amazing customer service. Christian was awesome!! Thank you

I never received product

Wrote a review 27 December at 1 star. Delivery got lost (seems like many do based on the reports here)…yet today provide 5 stars. Average 3 stars across the performance seems fair. Equally to be fair, once The Adventure Challenge see your correspondence or review here, a long lasting and positive outcome occurs.

The products are very good. Andrea in customer service is obviously 5 stars…I guess once Adventure Challenge can utilise a reputable delivery company, regular 5 star reviews will be the norm.

I lost my first order in the mail, no ones fault was just unlucky, and around Christmas

Ana was absolutely amazing in sorting out my problem and can’t thank her enough she sorted everything out and sent and new order and was very kind the whole time!

I ordered the adventure challenge for couple as a Christmas gift and now it has arrive couldn’t be happier
Very high quality book and packaging, the challenges are fun and my girlfriend are I are spending evenings doing different dates than we have before

Overall great customer services and a great product, would defo recommend for a Valentine’s Day or birthday gift

Yeah super happy

Had a great customer service experience, I made the mistake and they rectified it. I now have 3 of us having adventures apart (due to distance) but together in the instructions. Plenty to chat about. Thanks Trixie

I had a wonderful costumer service experience with Ana! My package was taking a very long time to arrive and seemed to be lost. She sent me a new package and even followed up to make sure I received it!

I had an issue with my package being stolen from the mailbox room. The customer support had been incredible! Thank you Christian for your time and cooperation! I have received a replacement order (free of charge) and I’m loving the product. Would definitely recommend.

The customer service team failed to properly review my order status and the images I provided before making a decision. Instead of addressing the defect in the book, they repeatedly asked for additional proof and avoided giving a clear answer. After making me go through unnecessary steps, they ultimately denied my claim, despite the obvious issue. Their responses felt dismissive and unhelpful, showing a lack of genuine effort to resolve the problem.

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From: The Adventure Challenge EU Support
Date: Tue, Jan 28, 2025, at 02:14 PM

Thanks for sending the photo.

Unfortunately, since your order was placed outside of that time frame, it is not eligible for a claim.

We would love to offer you a couple of options for a solution:

1. We can either offer you 20% OFF your current order, OR

2. We send you a 15% discount code to be used on our site.

Kindly let us know which works best for you.

Dee
The Adventure Challenge | Customer Support
theadventurechallenge.com

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From: Customer
Date: Mon, Jan 27, 2025, at 07:54 PM

These two worked. Is that sufficient?

Pg. 16 #10 & #11

[Attached Image]

#7 seems to be an issue as well. See video attached.

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From: The Adventure Challenge EU Support
Date: Mon, Jan 27, 2025, at 07:27 PM

Thanks for responding.

To prove it is defective, we just need you to test some other boxes using a debit card and send a few photos. Once I can see what happened to your book, we can move forward :)

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From: Customer
Date: Thu, Jan 23, 2025, at 08:50 PM

We didn't use a coin. We used the orange disc. Where in the message did I say I used a coin? I even took a picture of the orange/yellow disc I used. The coin worked on a different scratch-off. This one is the "In Bed" on page 14.

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From: The Adventure Challenge EU Support
Date: Thu, Jan 23, 2025, at 07:15 PM

Hey there,

Thank you for reaching out!

Sorry for any confusion surrounding this. Not all of our products come with an orange disc to scratch the challenges.

If you end up losing or do not have the orange disc, we recommend using something like a plastic card, debit card, or a plastic guitar pick!

Please do not use a coin, as the metal tends to be too tough on the scratch-off material.

As always, please let me know if you have any additional questions, and I will do my best to assist :)

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From: Customer
Date: Tue, Jan 21, 2025, at 12:51 AM

Order #1342718

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From: AI Agent Bot (The Adventure Challenge EU Support)
Date: Tue, Jan 21, 2025, at 12:51 AM

Hello,

I understand your frustration with the scratch-off book. While I can't view the attachments you mentioned, I'll forward your concern to our team, who can review the issue more thoroughly. They will check the attachments and see if there is any defect with the book that can be addressed.

Thank you for your patience, and our team will do their best to assist you further.

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From: The Adventure Challenge EU Support
Date: Tue, Jan 21, 2025, at 12:50 AM

Hey,

Thanks so much for reaching out, and Happy Holidays!

Yes, this is an auto-reply, and yes, we know that they can get a bad rep, but we want to ensure our agents have all the necessary information to help you as quickly as possible.

Please reply with any helpful information, and our agents will be with you in a few business days:

1. Your Order Number.

2. As much detail about the issue/question as possible.

3. Address/Product/Promo details if you are requesting an edit to an order.

4. Photos/Screenshots if there is an issue with your order.

In case your order is time-sensitive, HERE is a link where you can find the beautiful gift printouts we have created for our products to let them know their gift is on the way!

You can also check out our FAQ page for some helpful information and our return and other policies.

We are excited about your upcoming adventures, and our team will be getting in touch with you as soon as they can.

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From: Customer
Date: Tue, Jan 21, 2025, at 12:50 AM

Please see the attached. We have had our books for a little while, but there really shouldn't be an expiration on a scratch-off book.

Thoughts?

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