Ordered a mix of 6 bottles yesterday and they have been delivered this afternoon. Individually packed. It is clear that they have been hand picked as the order note had a smiley face on it - as I men... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Five stars for service. Minus five stars to Royal Mail for not delivering our wine. Tom sent another bottle via Special Delivery, which was appreciated. It missed our target date but we will try the w... See more
I purchased Sobour - Bourbonesque, 100% Alcohol-Free Whiskey Alternative and Glen Dochus - Island Blend, 100% Alcohol-Free Whisky Alternative, 700ml Both of these drinks are completely undrinkable. I... See more
Let's be honest. If you are told to stop drinking alcohol you think you are never going to find something that will be a reasonable substitute. BUT, my husband is now drinking the Glen Dochus West C... See more
Company replied
Company details
Written by the company
Suppliers of Alcohol Free and Low Alcohol - Beers, Ciders, Wine's & Spirits. Perfect for if your driving, pregnant or absteining from alcohol.
Contact info
SS15 5YF, basildon, United Kingdom
- sales@thealcoholfreeco.co.uk
- thealcoholfreeco.co.uk
4.2
Great
336 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was lovely but found 2 nought point…
It was lovely but found 2 nought point 5percent wich couldn't drink because I got a bad liver sorry
October 25, 2024
Reply from The Alcohol Free Co Ltd
Thank you for your review. We're glad to hear you enjoyed the selection, and we're sorry to learn that a couple of the drinks weren’t suitable for your needs. We understand how important it is to find the right options, especially with health considerations. If you ever need help selecting 0.0% drinks, our team is happy to assist with recommendations. We appreciate your support and wish you all the best.
I'm old school not very good with…
I'm old school not very good with technology. My father-inlaw as always had a tot of whiskey in is last cup of tea before bed but he has dementia so he cant remember if he's had any whiskey so sort story we couldn't find non alcohol in the shops looked on line found you and your delivery his very very quick x
September 24, 2024
Reply from The Alcohol Free Co Ltd
Thank you for sharing this. We’re really glad you found us and that the delivery reached you quickly. Moments like your father-in-law’s evening routine are so meaningful, and we’re pleased to have helped provide a safe alternative. We're always here to make it easier to find quality alcohol-free options, especially when they're hard to source in stores. Thank you for choosing The Alcohol Free Co.
From viewing through order and delivery…
From viewing through order and delivery absolutely great service. Definitely going to be using again. Thank you for your service.
August 28, 2024
Unprompted review
Reply from The Alcohol Free Co Ltd
Thank you for your kind feedback. We’re delighted to hear the experience from browsing to delivery was smooth and that you were happy with the service. We look forward to welcoming you back again soon at The Alcohol Free Co.
The Alcohol Free is good service and…
The Alcohol Free is good service and helps customers
when having problems.
September 12, 2024
Unprompted review
Reply from The Alcohol Free Co Ltd
Thank you for your feedback. We're glad to hear you've found our service helpful and supportive. Providing reliable customer care is a priority for us, and we appreciate your continued trust in The Alcohol Free Co.
Arrived on time and intact
Items arrived on time and very well packaged. Not sure on the product (Whissen) doesn't really taste of Whiskey but still quite pleasant with lemonade. A good price but when you add on the £4.99 p&p it does work out expensive when you can buy a cheap alcohol version for about the same price. Gave it a try would probably not buy it again. Shame, I was looking forward to it.
August 27, 2024
Reply from The Alcohol Free Co Ltd
Thank you for your feedback. We're glad your order arrived on time and was well packaged. We appreciate you giving Whissin a try and are pleased to hear it was still enjoyable with lemonade. We understand not every product will be for everyone. We're always happy to make recommendations and help curate a selection that suits your taste. Thanks again for ordering from The Alcohol Free Co.
Reply from The Alcohol Free Co Ltd
Thank you for your review. We're glad you found the website easy to use and the service excellent. We appreciate your support and look forward to welcoming you back to The Alcohol Free Co.
My orders were completed and delivered…
My orders were completed and delivered on time . No problems
August 27, 2024
Reply from The Alcohol Free Co Ltd
Thank you for your feedback. We're pleased to hear your orders were completed and delivered on time without any issues. We appreciate your support and look forward to serving you again at The Alcohol Free Co.
Great customer service.
I cannot fault the customer service with this team.
I get the subscription box every month as AF is new for me and I wanted to try new things I might not necessarily get in the supermarket (which is full of fabulous alternatives some of the cocktails have been awesome). Unfortunately this month the box came with something that I am allergic to. I emailed their customer service team who were more than happy to swap out what I couldn’t have and none of it seemed to be any trouble at all.
Really happy with the service. Thank you team.
August 15, 2024
Unprompted review
Reply from The Alcohol Free Co Ltd
Thank you for your kind words. We're so glad the subscription box has helped you discover new alcohol-free drinks and that our team could quickly assist with the allergy issue. It's important to us that every customer feels supported, especially when exploring new options. Thankyou for your continued support of The Alcohol Free Co.
A non-alcoholic Prosecco!
I have tried for several years to find a non-alcoholic drink to substitute for Prosecco. The Oddbird Rose is it. Full of bubbles and pep, a flavour that doesn’t overwhelm food and not a drink that tastes like a carbonated cordial. A terrific find.
August 9, 2024
Unprompted review
Reply from The Alcohol Free Co Ltd
Thank you for sharing this. We're so glad you found a favourite in the Oddbird Rosé. It's a standout choice for those looking for a true Prosecco-style experience without the alcohol. It's great to hear the flavour and balance were just right. We’re always looking to offer more finds like this and really appreciate your support at The Alcohol Free Co.
Weaning
Prompt delivery and great packaging ,hoping to wean 96 year old man off alcohol
July 29, 2024
Reply from The Alcohol Free Co Ltd
Thank you for your feedback. We're glad to hear the delivery and packaging were up to standard. It's encouraging to know our range supported your efforts at the time, and we hope it made a positive difference. We appreciate your past support and hope to welcome you back to The Alcohol Free Co in future.
Speedy delivery
Speedy delivery, great prices and lovely products which I would highly recommend.
July 29, 2024
Reply from The Alcohol Free Co Ltd
Thank you for the great feedback. We're delighted to hear you were happy with the delivery, pricing, and quality of the products. We really appreciate the recommendation and look forward to your next visit to The Alcohol Free Co.
Happy customer
I have had 2 orders from this company, the first was absolutely fine, the second was short delivered I have reported this 3 times by email and had no response at all.
Having now heard back from the supplier confidence has been restored.
July 11, 2024
Unprompted review
Reply from The Alcohol Free Co Ltd
Hi Charlie,
I haven't received an email from you to report the missing items - was it definitely sent to sales@thealcoholfreeco.co.uk ? alternatively you can call us on the number displayed on the website 01702 599 152 and ill be able to assist you
Easy to order and quick to arrive
Easy to order and quick to arrive. Fantastic packaging.
July 26, 2024
Reply from The Alcohol Free Co Ltd
Thank you for your feedback. We're pleased to hear the ordering process was simple, delivery was quick, and the packaging met expectations. We appreciate your support and look forward to serving you again at The Alcohol Free Co.
Reply from The Alcohol Free Co Ltd
Thank you for your kind words. We're so pleased to hear that you enjoy what we do. Your support means a lot to us at The Alcohol Free Co and we look forward to serving you again soon.
Reply from The Alcohol Free Co Ltd
Thank you for your continued support. We're glad to hear the service remains prompt and the pricing works well for you. We look forward to serving you again at The Alcohol Free Co.
A very good alternative to alcohol…
Prompt delivery and always happy to talk on the phone to offer advice on what is available
June 24, 2024
Reply from The Alcohol Free Co Ltd
Thank you for your feedback. We're glad to hear the delivery was prompt and that you've found our team helpful over the phone. We're always happy to offer advice and help you find the right alcohol-free options. Thanks for choosing The Alcohol Free Co.
Delivery was super quick
Delivery was super quick
Packaged really well and the products are amazing
Had my 40th birthday celebrations and didn’t miss alcohol at all with the alternatives. They looked fab in the glass to which always helps
June 24, 2024
Reply from The Alcohol Free Co Ltd
Thank you for the lovely feedback. We're so pleased to hear everything arrived quickly and safely, and that the alcohol-free options helped make your 40th celebration special. It’s great to know the drinks looked the part too. We're delighted to have been part of the occasion and look forward to serving you again at The Alcohol Free Co.
Bit of odd experience for me
Bit of odd experience for me - made my purchase on a Saturday and received an email to confirm receipt. The email though did not have a breakdown of what I ordered and was the only email I received. I seemed to have missed the option when ordering to create an account and could not go back and retroactively sign up to have it associated with my order so I couldn't look up my order or check shipping etc. I couldn't find anywhere on the website to check order numbers as a guest either. Saying all of this, I received my order only a few days later on the Tuesday, so from that persepctive, pretty quick shipping and the order was correct, so happy days. I just found it all a bit odd that I didn't get an order confirmation with a breakdown of what I ordered or any follow-up comms to let me know when it would be delivered etc. Bit of a mystery experience that still worked out so really can't fault anything, just would say maybe the comms could be a bit more clear. But overall, as a pregnant lady wanting to enjoy a nice alcohol free beer/cider in the hot weather, I can't complain.
June 18, 2024
Unprompted review
Reply from The Alcohol Free Co Ltd
Thank you for your thoughtful review. We're glad your order arrived quickly and correctly, and that the drinks helped you enjoy a refreshing alcohol-free option. We appreciate your comments about the communication and order tracking at the time. Since then, we've made updates to improve our website experience, including clearer order emails and better account support. We’re pleased everything worked out and really value your feedback. Thank you for choosing The Alcohol Free Co.
Let down by courier, customer service a little slow, but got fixed eventually. Products good.
The first time I ordered, the courier (Parcel Force) wasn't great, as they delivered very early and made no attempt to deliver to a neighbour when I was unavailable. I emailed The Alcohol Free Co., but never got a response. I had to arrange redelivery myself.
I thought I'd try them again - 2nd time same courier reported a damaged parcel, delivered part of the order to my house and part to a post office with items missing. Again I have had no email response back from The Alcohol Free Company.
Very happy with the products that did get delivered though.
Edit: Company has since been in touch and sent missing items
May 28, 2024
Reply from The Alcohol Free Co Ltd
Thank you for your honest feedback. We're sorry to hear about the delivery issues and the lack of communication at the time. That’s not the experience we aim to provide. While we're glad you enjoyed the products that did arrive, we understand how frustrating the overall process must have been. Since then, we’ve strengthened our relationships with our couriers and now offer alternative delivery options to give customers more control. We’ve also made improvements to our customer service to ensure responses are timely and helpful. We appreciate your patience and thank you for giving us another try.
Reply from The Alcohol Free Co Ltd
Thank you for your feedback. We're glad to hear your order arrived on time, was well packaged, and that you enjoyed the taste. We appreciate your support and look forward to serving you again at The Alcohol Free Co.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.