The Appliance Company Reviews 

78
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being exceptionally professional, handling tricky installations with utmost care, cleaning up afterwards, and arriving promptly at the agreed time. People note that prices are great, purchasing is completely trouble free, and staff members are always courteous and helpful. However, some customers also noted challenges with scheduling, mentioning occasional difficulties in adjusting delivery dates or receiving short notice regarding arrival times. Some people also felt that communication could sometimes be improved when coordinating arrival updates and managing specific delivery requirements.

What people talk about most

Delivery service

Consumers find delivery service to be a very positive experience overall. People frequently mention that... See more

Product

Clients share positive opinions on product and purchasing experiences. Customers are very pleased with quick... See more

Service

Reviewers highlight positive aspects of service, noting that staff are helpful, professional, and lovely... See more

Staff

People report satisfaction with the staff, describing them as helpful, kind, and very professional. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Appliance company had great deals on what I was looking for. They were helpful and very professional. I was very impressed by their care on delivery to not touch any walls/doors etc. Would definit... See more

Company replied

Rated 5 out of 5 stars

Great price and very quick delivery. Delivery drivers very helpful and kept us regularly updated on delivery time (although would have been good to get advance notice of date!). Thank you.

Company replied

Rated 5 out of 5 stars

Excellent service - informative and helpful when discussing the various options. Delivery was also extremely good - with very courteous staff - I was able to discuss and decide on best date I will... See more

Company replied

Rated 5 out of 5 stars

Customer service was really helpful. The process of buying and paying for installation was straightforward and quick. The delivery team were excellent and persevered with a really awkward installat... See more

Company replied


Company details

  1. Appliance Store
  2. Appliances Customer Service
  3. Delivery Service

Written by the company

Founded in 2016 as the Fridge and Freezer Company, we began by supplying premium Liebherr products with full logistical support, from stockholding to nationwide trade shows. As demand grew, we expanded into sourcing high-end, graded appliances at unbeatable prices, partnering with leading brands across the industry. Today, as The Appliance Company, we offer a wide range of premium graded and brand-new appliances to customers across the UK. Our specialist two-man white glove delivery service ensures a seamless experience, whether you’re purchasing discounted graded models or the latest releases. At The Appliance Company, our goal is simple: exceptional products, exceptional service, every time.

Delivery Service

Written by the company

White Glove Delivery Service
We operate a specialist two-man white glove logistics service for several high-end brands, delivering premium VIP home delivery experiences with a strong focus on professionalism, care, and customer service.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

78 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(78)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Personalised outstanding service

We have recently taken delivery of a integrated Fridge . Having searched
for about 2 weeks we found the best price to be at the Fridge Freezer Company . It seems to us there is a cartel with the big companies in that
those that have stock charge the same price . When you ring you talk to
a person that knows about the product instead of getting a call centre
person . Delivery was exactly as promised , the fridge was unpacked and checked . We installed it ourselves , it was a bit of a fiddle but we
saved another £90 which is what we would have paid Currys to install .
Do not hesitate to use this company you will get a good price and a
personalised service .

December 10, 2017
Unprompted review
Rated 5 out of 5 stars

simply the best people you could deal …

simply the best people you could deal with, great customer service all the way through. I would recommend the Fridge & Freezer Co without hesitation. A wide choice and competitive prices.
Delivery was the next day and came without a hiccup and the old freezer was taken away for recycling making the whole process painless. Thank you to Andy and his team.

November 28, 2017
Unprompted review
The Appliance Company logo

Reply from The Appliance Company

Thank you so much for your kind words. We work very hard to provide a service that we can be proud of. I'm really happy that you are pleased with your purchase. Andy :)

Rated 5 out of 5 stars

I received an excellent service:- brilliant.

I received an excellent service from Andy Walsh. Nothing was too much trouble for him. I bought an ex- exhibition display Liebherr Integrated Tall Fridge with icebox ( IKBP3554) at a very good price, after seeing it advertised on line. Andy gave very helpful advice and on request reversed the doors to L hinging; arranged timely prompt courier service.
I arranged for a local fridge fitter to install it. One aspect of attaching a filler strip to the top of the fridge was not clear or easily achievable- so on phoning Andy he gave some very helpful advice phoning back after some further research for the installer to complete the job.
An excellent product and service. Top marks and thanks again Andy. Highly recommended.

November 3, 2017
Unprompted review
Rated 5 out of 5 stars

First Class

First Class.

Ordered Liebherr GNPes4355 freezer, cosmetically compromised, which upon receipt from the warehouse prior to delivery was found to be further badly damaged. I was offered either a refund or a new model at a substantial discount. I opted for the latter as the deal was excellent.

Andy called the next day to say that due to events of the previous day, the full two man crew would not be available for the agreed delivery date, there could be a delay. However, he undertook to deliver the unit without assistance and honour the original date. He did, on time, with good cheer and valuable advice on the hottest day of the year. It would have been an arduous task, with perhaps a minimal profit margin.

Top class service for my premium appliance. It works perfectly. I am most particular regarding customer service and attitude.

The Fridge and Freezer Company provides traditional very high quality customer service allied to excellent pricing, and is to be highly recommended. Purchasers of quality white goods would be well advised to consider the company as their first call.

Highly recommended.

June 26, 2017
Unprompted review
The Appliance Company logo

Reply from The Appliance Company

Thanks Martin! No problem at all, any time! I'm glad you're happy with your purchase, we do try hard to please. Andy. :)

Rated 5 out of 5 stars

Happy customer

I got a great fridge-freezer from these guys a few months ago, unbeatable price, same day delivery. Recently I dropped one of the glass shelves, contacted them and Jon delivered a replacement shelf that afternoon :) fantastic service, highly recommended!

June 2, 2017
Unprompted review
Rated 5 out of 5 stars

Pefect service

Pefect service, great communication and delivery in a couple of days to the other side of the country.

Most importanly the fridge/freezer is amazing

May 25, 2017
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I found the whole purchasing experience to be very good. The team were knowledgeable, customer focused, happy and willing. The product price point is spot on and delivery was faultless.

May 25, 2017
Unprompted review
Rated 5 out of 5 stars

Really impressed

I don't often leave reviews but happy to when it's a smaller, lesser known company as I believe they deserve the help (or people need to be warned!) and quite frankly I didn't know what to expect from the company when I placed my order.

I chose a new fridge freezer that had a massive discount due to some cosmetic damage. I phoned and spoke to someone who was really helpful in describing the damage to me and actually offered some other options such as a spare door they had with different damage to it.

I opted for the original damaged door and they were very helpful in arranging quick delivery and help with removal of my old fridge etc.

The fridge was delivered 2 days later and I couldn't be happier - the liebherr fridge freezer is really well built with loads of space and best of all the damage was just as described, hardly noticeable in my small kitchen and saved me a tonne of money!

I'd gladly do business with these guys again and I'll be sure to mention them if anyone I know is after a new fridge.

May 24, 2017
Unprompted review
Rated 5 out of 5 stars

Great Service, thanks guys

Found this Company in the Phonebox Magazine, I love the fact it's local and they really care when it comes to customer service, nothing seemed to be to much trouble, from calling in and choosing my fridgefreezer to having it promptly delivered.

April 30, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

A real find. Quality products at a great price and individual service. We viewed the freezers one day and our new freezer was delivered to our house the next morning.

March 27, 2017
Unprompted review
Rated 5 out of 5 stars

First Class Service in Olney

Its late on a Tuesday afternoon......The fridge/freezer has just packed up!.....Do you go all the way to John Lewis in Milton Keynes?......The simple answer is NO! Look no further than "The Fridge and Freezer Shop" in Olney, for a fantastic range of heavilly discounted quality Liebherr products. Then to top it all, you meet Andy and John, who literally move heaven and earth to provide a fantastic service that makes JL look like amateurs. Well done guys, we are so glad that we saw your advert in the Olney Phonebox. Mike

March 17, 2017
Unprompted review
Rated 5 out of 5 stars

Would recommend to anyone who wants a fridge / freezer

An excellent range of premium products to suit all pockets. Andy and John had excellent knowledge and assisted us purchase a fridge freezer for ourselves and our son. Delivery was effortless (for us anyway!) and was punctual and without any problems; even though our son's was on the third floor with no lift!!
I have recommended this business to anyone who wants such an appliance. Look here before going elsewhere.
Andy
Newport Pagnell

March 6, 2017
Unprompted review

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