The Artists’ Quarter have been our go to for many art purchases for our home with our favourite artist, Gary Walton. A very fair priced company with excellent communication, rewarding loyalty and p... See more
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Review summary
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Reviews shaping this summary
Absolutely outstanding customer service. Because this item was SO much cheaper than anywhere else I was concerned it might be a scam, or they might not have stock, so I messaged as it was for an impo... See more
Ordered painting which was for my bedroom wall as I am massive Catherine Stephenson fan, I have several of her paintings. It took a while to dispatch but I emailed as it was time sensitive to us bein... See more
Don’t know where to start. This is the most beautiful picture I’ve ever seen it is the double of my dog. Quick delivery well packaged overall excellent highly recommend the site to anyone ⭐️⭐️⭐️⭐️⭐... See more
Company details
Written by the company
Discover exceptional artwork at competitive prices from a company that is as passionate about our customers as we are about art. We proudly feature pieces by some of the UK’s best-selling artists, including Louise Luton, Adam Barsby, Claire Baxter, Catherine Stephenson, Anna Schofield, and many more. As a family-run business based in Burnley, East Lancashire, we are dedicated to providing quality and service. To read over 5,000 reviews from our verified customers, please visit [The Artist's Quarter Reviews](https://theartistsquarter.co.uk/pages/reviews000).
Contact info
United Kingdom
- theartistsquarter.co.uk
4.6
Excellent
228 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Have ordered many pictures from this…
Have ordered many pictures from this company and each one has been a positive experience
The pictures are lovely, and the packaging is first class
They are wrapped to an excellent standard
July 2, 2026
Unprompted review
I brought a beautiful picture it…
I brought a beautiful picture it arrived on time and well packaged very good quality would highly recommend.
July 2, 2026
Unprompted review
Recently bought from
Recently bought from, 'The Artists Quarter'..... couldn't fault them from start to finish.... great communication throughout & good price.
July 7, 2026
Unprompted review
Beautiful artwork
Beautiful artwork, exceptional quality and choice. I have always been so pleased with my purchases.
July 7, 2026
Unprompted review
Bought a framed print Boy Racer by…
Bought a framed print Boy Racer by Adam Barsby, although the delivery was delayed I received the print in the excellent condition and really good communication. Would highly recommend
July 9, 2026
Unprompted review
Just received my picture it’s beautiful…
Just received my picture it’s beautiful great quality and well packaged thank you Artist Quarter
July 2, 2026
Unprompted review
The Artists Quarter = Perfection
I have just received my picture The Library by Sabrina Roscino and it really is superb and of the highest quality , delivery only took 3 days , this really is a product and service of the absolute highest standard and I would recommend The Artists Quarter to everyone who was thinking of purchasing from here , five star in every way
May 21, 2026
Unprompted review
Totally reliable
A great service beautiful picture and helpful supply in a desperate birthday dilemma. Went out of their way to ensure the picture arrived in time to save my skin. Good and constant communication from Artist Quarter and Delivery company. Highly recommended Thank you
April 28, 2026
Unprompted review
Ordered a picture from The Artists…
Ordered a picture from The Artists Quarter, pleased to recommend this company to anyone.
Excellent communication, first class packaging, delivery made on time by a very helpful and courteous driver.
My picture arrived in perfect condition and resides, in pride of place, on its wall.
The delivery company also deserve a mention here for great service and helpful diver. ( Note to Everie, you could learn something here. !!!! )
April 22, 2026
Unprompted review
Fabulous quality canvas
Fabulous quality canvas - great size and excellent value for money.
From order to delivery took less than a week and full tracking was available so I was able to follow my canvas right to my door
April 2, 2026
Unprompted review
Recommend The Artist Quarter
Great experience. It was actually the 2nd time I ordered this painting. The first time the picture was far more expensive and after 3 weeks hadn’t been delivered as promised by a major furniture company.
I wasn’t sure about ordering it again but as it was the one picture my husband and I agreed on, I decided to try again. I’m so glad we did, we got it £100 cheaper and it arrived quickly when they said it would.
The painting is amazing, looks like an original, colours are fantastic and look different in different lights. Very please with the service!
April 2, 2026
Unprompted review
Great company selling quality products
Great company selling quality products. I’ve used them a few times and will go back.
March 27, 2026
Unprompted review
Very happy with purchase
Very happy with purchase. Very good quality picture and frame. Would recommend.
April 10, 2026
Unprompted review
I have now bought three prints from The…
I have now bought three prints from The Artists' Quarter. I love all three of them - they were well priced, arrived well packaged and hold a special place in my house. They were also very quick to respond when I had an online chat query - the agent went out of his way to look for a similar print to the one I wanted, which was out of stock online
March 20, 2026
Unprompted review
A good quality picture and frame
A good quality picture and frame, delivered on time and well packaged
April 10, 2026
Unprompted review
INITIALLY A VERY POOR SERVICE
We placed an order on 2nd March, order no. 58202 which still has not been delivered. Despite 2 emails and leaving two voicemail messages, we have had no reply or communication as to why our picture has not been delivered. Not even an acknowledgement of our emails. They were quick enough to take our money though. I see that most customers have had a positive experience, but we cannot concur with them. VERY POOR!
I can now add that once The Artists Quarter we're aware of our lost order they did react very quickly to despatch our order. We were not disappointed with the quality it was superb. Thank you.
I do however hope that they have taken on board how extremely difficult it is to contact them when there is a problem.
March 2, 2026
Unprompted review
Reply from The Artists' Quarter
Thank you for taking the time to leave your review.
First and foremost, we’re genuinely sorry for the initial oversight with your order. We completely understand how frustrating that must have been, particularly when you were unable to get a response from us straight away. That’s not the standard we aim for, and we appreciate you bringing it to our attention.
As soon as we became aware of the issue, we made it a priority to put things right, and we’re really pleased to hear that the picture and frame arrived promptly and that you’re delighted with the quality.
We take all feedback seriously, both positive and negative, as it helps us improve and ensure this kind of situation doesn’t happen again. It’s especially encouraging to hear that, despite the hiccup, you would still recommend The Artists Quarter.
If you feel that the final outcome reflects the service you ultimately received, we would of course be grateful if you might consider updating your Trustpilot review to reflect this.
Thank you again for your patience and for giving us the opportunity to put things right.
A pleasure ordering from you
We are incredibly happy with the artwork we bought from you. It was very easy to order over the phone as your customer service is first rate. Delivery was within a week and the artwork was very well packaged. It looks lovely hanging in our bedroom 🙂
March 14, 2026
Unprompted review
Cheap Art for Top Prices
They are selling the Harbour Cafe by Richard MacNeil, normally £175, now in the sale for £159.99.
The Range are selling it for £11.26 (sale price, normally £22.99)
The framed print is the same measurements.
Go figure!!
March 19, 2026
Unprompted review
Reply from The Artists' Quarter
It’s quite clear that the two items being compared have not actually been looked at properly, because they are completely different pieces.
Rather than relying on assumptions, here are the links so this can be judged accurately:
Theirs:
https://www.therange.co.uk/home-furnishings/picture-frames-and-wall-art/posters-prints-and-visual-artwork/canvas-art/framed-art-work/macneil-quayside-framed-art#489209
Ours:
https://theartistsquarter.co.uk/products/harbour-cafe-by-richard-macneil?_pos=4&_sid=70caa1d8a&_ss=r
Even a quick comparison makes it obvious these are not the same product. Theirs is Quayside. Ours is Harbour Cafe. Different artwork entirely, not a variation of the same piece.
Beyond that, the physical differences are significant and cannot be ignored. Our piece measures 111 cm x 56 cm, making it over 40% larger by surface area than the alternative referenced. It also weighs 8 kg, compared to just 1.3 kg for the other item, meaning it is over six times heavier. That difference alone tells you these products are not built to the same standard or using the same materials.
There is also a clear distinction in construction and origin. Our piece is UK-made, produced to a far more substantial specification with a solid frame and overall finish to match. The alternative appears to be a lightweight, mass-produced import, set in a thin and basic frame. These are fundamentally different levels of product, not like-for-like options.
The issue here is not a matter of opinion, it is one of accuracy. A public comparison has been made between two items that differ in image, size, weight, build quality, and manufacture, yet are presented as though they are directly comparable. That creates a misleading impression for anyone reading the review.
Reviews are, of course, entitled to be critical. What they should not do is present inaccurate comparisons as fact, particularly when the differences are this clear and this significant.
If a comparison is going to be made, the minimum expectation is that it is between genuinely equivalent products. In this case, it quite plainly is not.
This is why the review is not just negative, but unfair and misleading.
This is exactly where platforms like Trustpilot fall down. Reviews like this are published and left visible despite being based on comparisons that are, at best, misunderstood and, at worst, misleading. That creates a false impression for future customers who are not given the full context.
Excellent customer service
Kath was absolutely fantastic, my order was running slightly late and Kath went above and beyond to resolve the problem, and was absolutely lovely to deal with. Thank you!
March 13, 2026
Unprompted review
Our ordering was easy but !
Our ordering was easy and the despatch quickly with good information on its arrival.
But unfortunately it was damaged I let them know the same day ,the initial reply to my email and call was good. But after that it was awful ,conflicting information on the replacements arrival and when I tried a chat box conversation for help (as my emails were rarely answered),they didn't help at all and told ME to contact the owner ( who was the one not replying ) as it obviously wasn't something they were prepared to do !!
After 3 long weeks a replacement was sent ....but not without alot of hassle....and as for discount for the disappointing service.. NO that was obviously never going to happen.
February 10, 2026
Unprompted review
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