TheaterSeat.comReviews 

My salesman Alex Osorio did a great job on my order as well as dealing with follow up questions. I will be recommending the theater seat store to all of my friends.

Great customer service from John Jasso at TheatherSeat.com. I had a few issues with my recent purchase of a Seatcraft Rialto and John took care of me with zero hassle. I sent him a few pics and that same day he had ordered me a replacement piece. I also wanted to exchange some accessories I had purchased and again his no hassle attitude was greatly appreciated. I wish all of the the online companies I deal with would treat me as well as John and TheatherSeat.com. 2 Thumbs up!

Alex is very knowledgeable about the products. Need more people like him.

I have been reviewing theater seating for approximately 2 weeks and had so many questions. Ashley was able to respond to my concerns and offered considerable knowledge regarding the accessories needed for the chairs and what I needed to make a purchase decision.

Thanks Ashley!!

I COULD'NT OF HAD A BETTER REP FOR HELPING ME WITH MY PURCHASE - HE WAS HELPFUL IN DIRECTING ME TO A BETTER QUALITY AND WARRANTY - HE IS DEFINETLY A PLUS TO YOUR
BUISNESS!!! I WOULD GIVE HIM 100 STARS IF IT WAS OPTIONAL!!!
THANK YOU -
BARB OUVERSON

Thought I had an issue with my order that was completely an error on my part . I called customer service and talked to Anna . She explained that I had the theater seats in the wrong order . I was embarrassed , but we had a good laugh . Thank You Anna

We had been eyeing some theater seating for a couple of weeks and were almost ready to order online, but then decided to call in as we had some questions. (Power vs manual recline; white glove service; whether or not seats would have to be ordered resulting in longer delivery time, etc.) Our order rep, Alex, was SO HELPFUL and guided us through our options which ultimately made it possible for us to make our decision and place an order. If the delivery and products are as good as Alex was, this will without a doubt be one of the best purchases we have ever made.

She answered all our questions and was very friendly

Anna is an Excellent as well as Exceptional customer service sales rep.
Very knowledgeable and was helpful with sending swatches for product's that I wanted to buy.

Thank you Clara for taking the time to work with us on designing our theater room! We can't wait to get our chairs to finally complete it!

We ordered the Winston leather theater seating for our bedroom. We wanted something that was a nice grain of leather, comfortable and warm looking for our bedroom. We love it! Love the powers recliners, lightup cupholders ajustable headrests. Most of all the wallsaver space it gives us to relax and save space. Thanks Alex Osoria for your help with the decision to purchanse the Winston Leather!!! If we change our den we will be contacting you.

Clara was great, she was informative and quick to respond to my questions.

After searching for several weeks in my state for Theater seating for my theater I found your site. It was about 1 o'clock in the morning I decided to go to Google and look for Theater seating online and when I got to your site I was somewhat intimidated because of the large variety of selection that was available to me and I had no clue on what's actually good or bad and most of all durable. So after a few days of trying to figure this out myself I decided why don't I call and get some help, so I did and when I called I got the most amazing sales person ever and his name is Alex Osorio. When I say that he directed me 2 exactly what I was looking for just by me describing to him what I wanted in a chair I was totally shocked because I consider myself a hard to please type of person and my husband is worse than me because he is a retired military veteran and Trust and Believe trying to convince someone that has so much structure it was amazing that it took no effort for me to show my husband the chairs that Alex suggested for us and immediately he was on board. I had a million and one questions and Alex had an answer for everything with such a polite and pleasant demeanor. I don't know if it was because I got overly excited or I was just talking too much but our phone call got disconnected and I was so upset because I love the fact that he was so patient and understanding and didn't make me feel rushed off the phone but I just knew that I would not get him back so I called the number back but as I was calling he was beeping in. I immediately hung the other end up and answered the phone not even knowing and said Alex OMG I am so glad that you called back I was worried that I would have to call and explain everything all over and he said no worries this is what I'm here for. I said you are amazing and thank goodness for caller ID. We continue to talk about my different options and I was pleased to know that I could purchase the chairs now but not have them deliver until my home was finished being built. I could go on and on because this was such a pleasant experience but I will end this by saying Alex Osorio is a very valuable asset to your company. Once again thank you so much for helping me understand the product and what I will be getting for my money. And yes I will most definitely recommend your company to anybody that I know and need of great Theatre seating. Michelle O from Dayton, Ohio

Anna H. was a great communicator, and really went the extra mile to make sure that all of my needs were taken care of.

All of the furniture arrived in excellent condition. There were a couple of minor issues, which were taken care of right away.

I am very pleased with my experience with TheaterSeat.com, and will have no hesitation recommending friends and family, or purchasing from them in the future.

Update- 10/05/2016- Warranty Issue

Richard V. was excellent and responsive in dealing with a warranty issue with one of my chairs. They promptly replaced the defective chair, and have earned a loyal customer once again.

Anna was top shelf, answering all of my many questions and returning calls promptly when leaving messages. Would buy again with no reservation

This was the worst experience ever. I am a custom integrator and I would never ever use this again. They took money for a product they don't even have in stock although they said they have quite a few in stock.
I don't find out until 2 days later that they don't have the ones I asked for. but I was charged for them.

Desperate to find them, I find the same ones on eBay and without knowing it was the same company, different person. They also tried to sell me the same seats that they don't even have. She was going to take another deposit until I asked if I reached the same company and she confirmed I did. I then tell her that you don't have them in stock and why would you say that. And as chance would have it, oops, that's right, we don't have them in stock..

In a effort to salvage the relationship, I ask her to ship me the color they do have in stock and I'll have them reupholstered myself, but I need a picture. Yes, right away I'll send the pic... 2hours later no pic. I call back and Patricia tells me, oh yeah, we don't have a picture of them.. So I ask to send me anything that resembles the style so I can show my fabric guy and she says ok. No problem, I have that right here... 2 hours later, still no pic. I call back and she proceeds to lie and say she sent it when I know and she knows she didn't...

I was so patient and respectful to her and Ashley and neither one apologize for the screw, saying that they told me, it's possible we don't have it in stock which was a flat out lie....

Do not bother with them.... They are not worth your stress to deal with unprofrssional people who do not respect the customer.

When I called the company I was very undecided between which model that I wanted and the choices were overwhelming. Alex, provided me with product information that was clear, concise and very comprehendible. I was able to make my decision based on the information that he provided. I salute you for wonderful customer service, and a sincere thank you.

Chestina Silverman

Anna, Thanks for your support through the whole process of the order. It has been a pleasure dealing with you and the company . The support you provide through the quotation and order fulfillment was impeccable. I am happy with the seats as well- the seatcraft 12006. Anna continues to provide the after sales support as well in fulfilling some of the minor concerns. I am very thankful and look forward to my continued association of additional orders through TheaterSeat !

After looking for several weeks I decided on theaterseat.com. Called and got a qutote from Ashley for the Seatcraft 12006 row of 3 within 10 minutes. Ordered today from Ashley the whole experience was easy and friendly.

I searched a LOT of websites looking for the perfect chairs to fit in our new media room and had it narrowed down to 3 from Theaterseat.com. So I gave them a call and Ashley was wonderful! She answered all my questions and helped me choose the set we ended up purchasing! I was VERY nervous having not tested them out before spending all that money but so far we have no complaints with the Seatcraft Grenada chairs (we went with a row of 4 and a dual loveseat). They are very comfortable and we can't wait till the end of the day to watch a movie! We did purchase the White Glove option which was worth the money! They called to schedule and showed up when expected. Unpacked the chairs, brought them downstairs, put them together and then took all the garbage with them! We had a great experience and highly recommend to anyone!