The Avenue Estate Agents Reviews 

627
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, dedication, and helpfulness. The service provided is frequently described as exceptional, with many highlighting its personal touch and efficiency. Reviewers appreciate the outstanding communication and quick response times, which kept them informed throughout the process. Many customers noted the effective marketing strategies, including high-quality photography and detailed updates after viewings. The team is often praised for going above and beyond, proactively managing sales, and offering solutions to ensure smooth transactions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the exceptional commitment and... See more

Customer service

Consumers find customer service to be positive, highlighting the consistent communication, helpfulness, and... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting quick, clear, and... See more

Marketing

Customers consistently note positive experiences with marketing, praising the stunning materials and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start they offer a modern selling experience with in-depth knowledge of pricing current market. the use of video drones and social media really helped to produce a quality video and pictures.... See more

Company replied

Rated 5 out of 5 stars

Emily was fantastic from start to finish with the recent sale of our house. A superb agent who clearly loves her work, she didn’t miss a single detail! I could not recommend Emily enough and would str... See more

Company replied

Rated 5 out of 5 stars

Emily Cuthbert-Edkins from Avenue estate agents was very professional and the most helpful person in the whole process of selling our old house and purchasing are new one. Her communication and respon... See more

Company replied

Rated 5 out of 5 stars

Big thanks to Henry and Jack for an amazing service from start to finish. Henry took over the area and helped us immensely through the marketing and completion of our sale. Henry went above and beyo... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

When you do what you love you, put your heart in it....... At The Avenue, we're more than estate agents, we are all business owners. We listen, we care and we are passionate about providing a tailored service combined with innovative marketing, from the day we first meet, to the final home moving chapter. Our desire is to become the only estate agent of choice for the lifetime of people that matter most - you, our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

627 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(627)

209 reviews in the last 12 months

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Rated 5 out of 5 stars

Emily is an exceptional estate agent…

Emily is an exceptional estate agent her communication is 2nd to non. Her attitude sets her apart always positive and relentless in her efforts to achieve a sale for her clients

June 30, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for your fantastic review!

We’re delighted to hear that Emily’s communication, positivity and determination stood out throughout your experience. She works incredibly hard for her clients and is truly relentless when it comes to achieving the best possible result.

Rated 5 out of 5 stars

I instructed Bailee and Alice to sell…

I instructed Bailee and Alice to sell my parents house and I am soo pleased that I made that decision. They have been nothing short of amazing, especially since this was such a big decision for my parents as they have lived in their property for 31 years. My dad has late stage Alzheimer’s so this process and decision making fell to my mum, myself and brother and Alice and Bailee have guided us with such care and compassion through the selling process. I would not hesitate to recommend them to anyone. Thank you :-)

June 29, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a heartfelt review.

We’re incredibly pleased to hear that Bailee and Alice supported your family with such care and compassion throughout what was clearly a very significant and emotional decision. Selling a home after 31 years is never easy, especially in such difficult personal circumstances, so it means a great deal to know they helped make the process feel more manageable.

We’ll be sure to pass your lovely words on to them both. Thank you again for placing your trust in The Avenue and for your kind recommendation.

Rated 5 out of 5 stars

Excellent

Emily was absolutely brilliant - so supportive and informative for our first time buying journey! Can’t thank her enough

June 25, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a lovely review. We're thrilled Emily could make your first-time buying journey feel so supportive and informative. Helping clients feel confident every step of the way is exactly what we strive for. We wish you every happiness in your new home.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

11/10 experience

Emily was fantastic from start to finish with the recent sale of our house. A superb agent who clearly loves her work, she didn’t miss a single detail! I could not recommend Emily enough and would struggle to ever use another agent in future after the tremendous service we received with a very personal touch. Emily’s communication put us at ease from the start and we were informed at every stage of the sale procedure. An 11/10 agent. 🌟

June 26, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Nadia, thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that Emily's communication, attention to detail, and personal approach made your sale such a positive experience. Your "11/10" rating means a great deal to us. Wishing you all the very best for the future.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Incredible service

We bought and sold with Ben & Vic and they were amazing throughout the entire process. They are personable, professional and very well experienced in what they do.

Their quality of service provided could not be faulted - both were patient, communicative and always happy to help. We were supported throughout, and each step was clearly explained which kept things running smoothly. Overall they made the whole experience very easy.

We would definitely recommend them. Huge appreciation and thanks again 😊

June 24, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear Ben and Vic made your buying and selling journey feel so straightforward through their communication, patience and support at every stage. Your recommendation means a great deal to us. Wishing you all the very best in your new home.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Emma came round and gave me some great…

Emma came round and gave me some great advice - unfortunately I am not selling with Emma and am stuck in a contract with my estate agent- but she has told me what to do and say to them to get them working. She certainly knows her stuff and I wish I was selling with The Avenue.

June 10, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Jackie, thank you for taking the time to leave such a wonderful review. We're thrilled to hear that Emma was able to provide such valuable advice and guidance, even while you're tied into a contract elsewhere. Her expertise and commitment to helping people shines through, and your kind words about wishing you were selling with The Avenue truly mean a great deal to us.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Holly and Jake were both incredible…

Holly and Jake were both incredible during the entire process and beyond. Both very friendly and welcoming. A credit to the avenue. Date of service is only the start. They provided support all throughout.

May 1, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Daniel, thank you for taking the time to leave such a wonderful review. We're delighted to hear that Holly and Jake made the entire process such a positive experience for you. It's especially rewarding to know their support continued well beyond the date of service. Your kind words mean a great deal to the team.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

We had the pleasure of buying through…

We had the pleasure of buying through Bailee and Alice and have nothing but praise for them. Their communication was proactive and clear, and their approach was friendly and professional throughout. They anticipated issues and managed them quickly, which significantly reduced the stress of the sale/purchase for me. Highly recommend if you want estate agents who actually care about the client experience. Thank you to both ❤️

May 26, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that Bailee and Alice’s proactive communication, clear guidance, and ability to anticipate and resolve issues helped make your sale and purchase a less stressful experience. Your recommendation means a great deal to us, and we truly appreciate your kind words.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Fantastic service

From start to finish Henry was absolutely fantastic.
He was in constant contact with us and was a pleasure to work with. Highly recommended and thank you Henry

May 29, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that Henry provided fantastic service from start to finish and kept in constant contact throughout the process. Your recommendation means a great deal to us, and we'll be sure to pass on your kind words to Henry.
Thank you again for your trust and support.
James Humphries-Stone.

Rated 5 out of 5 stars

Anita from the Avenue Estate agents

Anita from the Avenue Estate agents was brilliant. She is an extremely positive person, and an excellent communicator.
She managed everything for me and was in regular contact with myself, my buyers, and our solicitors to ensure the sale proceeded in a timely and problem free fashion. There was no question too small or left unanswered. Anita's work ethic and commitment removed a massive amount of stress and uncertainty that I have felt on previous house sales. I would highly recommend her.

June 15, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Sarah, thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that Anita’s communication, positivity, and dedication helped make your sale as smooth and stress-free as possible. Her commitment to keeping everyone informed and resolving issues promptly is exactly what we strive for. Your recommendation means a great deal to us.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Emma and her team are amazing

Emma and her team are amazing, they go above and beyond and support every step of the way.
They make the process so effortless and every service they offer is the best quality. Having sold with The Avenue now we could never go to anyone else as the service cannot be matched.

June 14, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Ellie, thank you so much for taking the time to leave such a wonderful review. It means a great deal to Emma and the whole team to hear that our support made the selling process feel effortless from start to finish. We're delighted that the quality of our service stood out, and we're honoured to have earned your trust and loyalty.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Luke from The Avenue Estate Agents was…

Luke from The Avenue Estate Agents was amazing. From the initial viewing where he was knowledgeable about all aspects of the property through the sale progression where he gave regular updates, and chased solicitors and/or the sellers to ensure the progression throughout the chain. Our chain was complex and Luke really was exceptional. Thank you sooo much Luke, without you I am.sure the sale would not have completed. 20/10
Julie x

June 12, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such an incredible review Julie. We're delighted to hear that Luke's knowledge from the initial viewing, regular updates, and persistence in managing such a complex chain helped make your move possible. Your kind words and generous 20/10 rating means the world to us, and we'll be sure to pass your thanks on to Luke.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

The best agent around

The whole experience of house hunting with The Avenue was exceptional from start to finish. My partner and I were moving from manchester to Sutton and didnt know the area. Helen at the Avenue helped us with our search, recommending areas and providing the inside scoop.
We saw many houses and met many estate agents but Helen in an absolute different league, she is extremely professional, supportive and engaged in just the right way. She made the effort to really understand our situation and drivers, incredibly friendly and when we had our viewings really helped us to imagine what the house would be like to live in and really understood the property.
If I was ever selling a property I would want Helen to be the one selling it. Really appreciate the exceptional service.

June 3, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Leo, thank you so much for taking the time to leave such a wonderful review. We're delighted that Helen was able to support your move from Manchester to Sutton, sharing local insight and helping you confidently imagine life in each property. Your kind words about her professionalism and dedication mean a great deal to us.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Bailee and Alice went above and beyond…

Bailee and Alice went above and beyond to help sell our house as well as deal with the purchase on a property they were selling which we bought.
Very professional selling service and kept in contact at all times with updates etc.
Would highly recommend.

May 26, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Jack, thank you for taking the time to leave such a wonderful review. We're delighted to hear that Bailee and Alice went above and beyond to support both the sale of your home and the purchase of your new property. Keeping our clients informed every step of the way is incredibly important to us, so it's great to know our communication made a difference. We truly appreciate your recommendation.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

First class

First class,
Henry was always easy to get hold of and kept me informed and helped when he could

May 22, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Clare, thank you for taking the time to leave such a wonderful review. We're delighted to hear that Henry was always easy to get hold of and kept you informed throughout the process. Providing clear communication and support whenever needed is exactly what we strive for. We truly appreciate your feedback and your trust in us.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

The BEST estate agent

A huge shout out to both Bailee and Alice. Absolutely brilliant in following through. Buying and selling during a chain property is not an easy process however both of them made it seamlessly smooth and answered our queries immediately (even in the night!). They treated us like family and I recommend them to anyone else as their estate agents!

May 30, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Shabnam, thank you so much for taking the time to leave such a wonderful review. We're delighted that Bailee and Alice were able to make the challenges of buying and selling within a property chain feel seamless and stress-free. Your kind words about their dedication, communication, and family-like approach mean a great deal to us. We truly appreciate your recommendation.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

5* for Luke

After having difficult experiences with two previous estate agents, meeting Luke was a breath of fresh air. From the very beginning, we knew we were in safe hands. He was knowledgeable, professional, kind, and genuinely cared about helping us through the process of selling our home.

What also really stood out was the way Luke markets his properties. His personalised video walkthroughs give such a unique and professional touch and really helped showcase our home in the best possible way. It’s clear how much time, effort, and passion he puts into what he does.

Selling our home wasn’t an easy journey, especially when our buyers dropped out at the last minute during what was already a difficult time for our family. Throughout it all, Luke went above and beyond to make everything as smooth and as stress free as possible. His communication, reassurance, and determination never wavered, and thanks to his hard work, he quickly found us another buyer and kept everything moving forward.

We truly can’t recommend Luke enough. He is an incredible agent and even more an incredible person. We’re so grateful for all of his support and everything he did for us.

May 14, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Rachael, thank you so much for your incredibly kind words and for taking the time to share your experience. We’re delighted Luke’s personalised video walkthroughs, communication, and determination helped make such a difficult journey feel smoother and less stressful. Your recommendation means a great deal to us all.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Eliza’s positive attitude made selling our house seamless

We had such a positive experience with Eliza Magenheimer from The Avenue Estate Agents. From initial discussions through to final key handovers we could not fault her when she recently sold our property.

Communication throughout was amazing - we knew exactly where we were in the process and were constantly kept up to date with progress.

Eliza’s eye for detail ensured that our property photos looked incredible and all marketing around it was perfect - her reach on socials was incredible!! Our buyer made an offer after one viewing and this is testament to Eliza’s selling skills.

We would 100% recommend Eliza at The Avenue to anyone locally looking to buy or sell.

May 1, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Emma, thank you so much for taking the time to leave such a fantastic review. We’re delighted to hear that Eliza’s positive attitude, attention to detail and consistent communication made your sale such a seamless experience. Securing an offer after just one viewing is a brilliant result and a real testament to her hard work and expertise. Your recommendation means a great deal to the whole team.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Bailee and Alice sold our House in Grays, Essex

Bailee and Alice of The Avenue estate agents truly went above and beyond to support us during the recent sale of our house. They were always available, honest and transparent and we'd have no hesitation recommending Bailee and Alice if you are looking to buy or sell in the Thurrock / Havering area.

April 20, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Stephen, thank you for taking the time to leave such a fantastic review. It’s wonderful to hear that Bailee and Alice were able to support you throughout your sale with honesty, transparency and always being available when needed. Your recommendation for the Thurrock and Havering area really means a lot to the team.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

We recently worked with Natalie Holden…

We recently worked with Natalie Holden and honestly couldn’t have asked for a better experience. From the very beginning, she was absolutely amazing, professional and approachable throughout the whole process. This can be such a stressful experience, but she made everything feel so much more manageable and more of an adenture by keeping us updated every step of the way.
Nothing was a stupid question or something she wasnt willing and eager to answer, Natalies knowledge of the market and the whole process gave us real confidence, and she genuinely cared about us and the best outcome rather than just treating us like another sale.
Her hard work, persistence, and dedication helped keep everything moving smoothly. We always felt supported and informed, which made such a difference.
We’re so grateful for all her help and would highly recommend Natalie Holden to anyone looking to buy or sell a property. Thank you again for everything! If we havent said already you were brilliant!

April 25, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for such a thoughtful and detailed review Cori. It’s fantastic to hear Natalie made what can often be a stressful process feel far more manageable and kept you informed every step of the way. Her professionalism, persistence and genuine care for her clients truly shine through in your feedback.
Thank you again
James Humphries-Stone

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