The Avenue Estate Agents Reviews 

627
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, dedication, and helpfulness. The service provided is frequently described as exceptional, with many highlighting its personal touch and efficiency. Reviewers appreciate the outstanding communication and quick response times, which kept them informed throughout the process. Many customers noted the effective marketing strategies, including high-quality photography and detailed updates after viewings. The team is often praised for going above and beyond, proactively managing sales, and offering solutions to ensure smooth transactions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the exceptional commitment and... See more

Customer service

Consumers find customer service to be positive, highlighting the consistent communication, helpfulness, and... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting quick, clear, and... See more

Marketing

Customers consistently note positive experiences with marketing, praising the stunning materials and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start they offer a modern selling experience with in-depth knowledge of pricing current market. the use of video drones and social media really helped to produce a quality video and pictures.... See more

Company replied

Rated 5 out of 5 stars

Emily was fantastic from start to finish with the recent sale of our house. A superb agent who clearly loves her work, she didn’t miss a single detail! I could not recommend Emily enough and would str... See more

Company replied

Rated 5 out of 5 stars

Emily Cuthbert-Edkins from Avenue estate agents was very professional and the most helpful person in the whole process of selling our old house and purchasing are new one. Her communication and respon... See more

Company replied

Rated 5 out of 5 stars

Big thanks to Henry and Jack for an amazing service from start to finish. Henry took over the area and helped us immensely through the marketing and completion of our sale. Henry went above and beyo... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

When you do what you love you, put your heart in it....... At The Avenue, we're more than estate agents, we are all business owners. We listen, we care and we are passionate about providing a tailored service combined with innovative marketing, from the day we first meet, to the final home moving chapter. Our desire is to become the only estate agent of choice for the lifetime of people that matter most - you, our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

627 reviews

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1-star

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Hasn’t replied to negative reviews

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4.9

All reviews

(627)

209 reviews in the last 12 months

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Rated 5 out of 5 stars

The Avenue Estate Agents- Helen- Great viewing

Helen from the The Avenue made the process from booking a viewing to visiting the property and the follow up really easy and organised! Unlike most Estate Agent’s Helen actually made the house feel like a Home during the viewing which really made a difference.

January 31, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Shereen, thank you so much for taking the time to leave such a wonderful review! I’m delighted Helen made everything from booking to viewing and follow-up so easy and organised, and that she helped you really feel at home during the visit. Your kind words mean a lot.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Martin is passionate and cares about…

Martin is passionate and cares about your house selling experience. He does what he says and always with a comical tone and that lightens what can be a stressful process. Highly recommend should you be considering selling your property.

January 27, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a lovely review Jamie! We’re thrilled Martin’s passion, care and sense of humour helped lighten your selling experience — that really makes a difference. Your recommendation means a great deal to us.
Thank you again,
James Humphries-Stone

Rated 5 out of 5 stars

We recently purchased a property…

We recently purchased a property through Martin at The Avenue and my partner and I could not have been happier with the service we received. Martin went above and beyond, kept us up to date and was just a pleasure to deal with. We would recommend Martin in a heartbeat and feel lucky that our forever home was purchased via him. Thank you Martin, you offer a unique, warm and friendly service in what is becoming a very impersonal industry.

January 27, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Laura thank you so much for taking the time to leave such a wonderful review! We’re delighted Martin provided a warm, friendly service and helped you secure your forever home — that truly means a lot. Your recommendation is greatly appreciated.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

I was really impressed by the service…

I was really impressed by the service from Luke Thomas at The Avenue, it's unlike anything I've experienced before from a high street estate agent. The house presentation was superb as was the attention to detail. I just handed over the keys to Luke and left him to it.
I've now got a confirmed purchaser and the whole process is being handled for me with regular emails from Luke advising me on progress.

January 22, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for your kind words John! We’re delighted Luke’s attention to detail, excellent house presentation and proactive communication made your experience stand out. It’s great to hear you now have a confirmed purchaser and felt supported throughout.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Five Stars

Five Stars – Ella Hogan is in a league of her own!

When looking for a move that feels like a partnership rather than a transaction, give Ella at The Avenue a call. Her knowledge of the local area is unrivalled, but it’s her intuition that truly stands out.

She was keen to find a home where we feel completely understood and our investment feels 100% justified.
What we appreciated most was her focus on children. She doesn't just look at houses; she looks for environments where the whole family will thrive, offering expert advice on schools, community spirit, and local activities. Truly exceptional service, no doubt she will do it for you. We couldn’t recommend her more highly.

January 23, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Nikita, thank you so much for your wonderful review! We’re thrilled Ella’s partnership-led approach, local insight, and genuine focus on family needs — especially finding the right environment for your children — made such a difference. Your recommendation means the world to us.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Great estate agent!

Natalie is a great sales person- very friendly and great to work with. She has been excellent throughout- proactive, clear communication, feedback and advice and always prompt in replying to messages. She did all the viewings and went out of her way to fit them in even when she was busy. She took every opportunity to source and follow up buyers and to answer queries- a very solution focused approach. The marketing was excellent and attracted a lot more viewings than other agents. Overall, 5 stars!

January 25, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Carolyn, thank you so much for taking the time to leave such a wonderful review! We’re thrilled Natalie’s friendly, proactive approach, clear communication, and excellent marketing made all the difference. It’s great to hear her hard work and solution-focused attitude stood out.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Where to start

Where to start? David has been an absolute pleasure to deal with from start to finish. He was instrumental in helping us secure our dream home, and his professional yet down-to-earth advice guided us through all the ups and downs of the process.

The reason we chose David to sell our home was simple: he is professional, honest, and highly experienced—you can tell he’s been around the block. Buying and selling a home is an incredibly emotional process, and his calm, cool-headed approach was exactly what we needed.

We wouldn’t recommend anyone else.

December 18, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Natasha, thank you so much for your amazing review! We’re delighted David’s calm, professional guidance helped you secure your dream home and made both buying and selling feel manageable. Your kind words about his honesty and experience mean a great deal to our team.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Thank you so much Bailee & Alice!

Thank you so much Bailee & Alice!
Buying our first home felt daunting, but Bailee and Alice made the whole process smooth and stress-free regardless of the circumstances I had a peace of mind. Their service was outstanding, communication was amazing throughout, and they were always eager to get everything done in the best possible way.
They genuinely cared, explained everything clearly, and made us feel supported from start to finish. We couldn’t have asked for better estate agents — thank you both so much!

January 21, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a wonderful review Fatima! We’re thrilled Bailee and Alice were able to make your first home purchase smooth and stress-free with clear communication and genuine care throughout the process. Your kind words mean a lot to us.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Simply the best

Simple the best

We are not sure where to begin in thanking Bailee and Alice enough for there continued commitment to making our sale and purchase possible to say this hasn’t been plain sailing is an understatement but throughout this process Bailee and Alice have been nothing but amazing

From the moment we met with Bailee we knew you was exactly who we wanted to work with
we never once felt pressured into choosing the avenue

Your communication not only with us but with all parties involved, availability and genuine investment into our sale and purchase we know we undoubtedly wouldn’t of got with anyone else

We have definitely formed a great team
The level of service you provide is outstanding
We cannot recommend you both enough

We wish you nothing but success

Thank you will never be enough
Hayley & Daniel

January 21, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for your heartfelt review, Hayley & Daniel. We’re thrilled Bailee and Alice’s commitment, communication and genuine support made your sale and purchase possible — even through the tough moments. It means so much to hear you felt part of a great team.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Professional and a joy to deal with.

Emily Cuthbert-Edkins from Avenue estate agents was very professional and the most helpful person in the whole process of selling our old house and purchasing are new one. Her communication and response to any questions we had couldn’t have been any better. She even kept us updated while on holiday in Dubai. Always replied promptly and went out of her way to contact solicitors and 3rd party agents to sort any issues. Thanks Emily, for everything.

November 27, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Michael, thank you so much for your wonderful review! We’re thrilled Emily’s professionalism, communication and dedication—especially keeping you updated even while in Dubai—made your selling and buying experience smooth. We really appreciate you taking the time to share your feedback.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Emily is an amazing Estate Agent!

From the first contact with Emily, she was friendly and professional. She is one of the most responsive people I have dealt with and even replied to me when I messaged her on her day off. Emily was constantly following up and ensuring things were moving along and we actually managed to complete in just over 8 weeks.
Thanks Emily!

December 19, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a kind review, Sabbat. We’re delighted to hear how friendly, professional, and responsive Emily was, even going above and beyond on her day off. Completing in just over eight weeks is fantastic. We’ll be sure to pass on your thanks.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Great service

Emily was fantastic, went the extra mile. Always contactable, even outside of normal hours. Simply the best. Would recommend

December 15, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Ian, thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear Emily went the extra mile and was always contactable, even outside normal hours. Your recommendation means a great deal to us and we truly appreciate your kind words.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

First time buyers experience

Emma and Helen helped make our first time buyers process smoothless. They kept us informed at each stage and were very responsive. I would highly recommend the Avenue!

October 31, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Lauren, thank you so much for taking the time to share such a wonderful review! We’re thrilled that Emma and Helen helped make your first-time buyer process smooth and kept you informed every step of the way. Your recommendation means a lot to us!
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Best Estate Agent Team out there

The Avenue Estate agents that cover Derbyshire are the best team ever. Emma, Elle and Steph did an amazing job marketing and selling our home for us. The marketing was the best i have seen and the communication and support all throughout the process was above and beyond what was expected.

I could not recommend these highly enough. If you want to sell you home then look no further than these.

December 19, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Dave, thank you so much for taking the time to leave such a wonderful review! We’re thrilled Emma, Elle and Steph provided exceptional marketing, communication and support throughout your home sale. Your recommendation means a lot to us — we’re so glad you had such a positive experience.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Emily was friendly and helpful during…

Emily was friendly and helpful during the whole process of buying our house.

Thank you for helping us buy our first home! We highly recommend to anyone looking for a trustworthy, Professional and kind estate agent :)

Thank you :)

November 28, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a lovely review! We’re thrilled Emily was friendly, helpful and made your first home purchase such a positive experience. Your recommendation means a great deal to us.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Wonderful service from start to finish

From the first point of contact with Emily she showed so much compassion and understanding. She knew the difference between selling a house and a home- especially one with so happy memories. I had every confidence in her and her professionalism shone through at every stage. She kept me informed throughout the process and provided lots of helpful guidance. On top of that she was an absolute pleasure to deal with. I could not recommend her enough - you will be in very safe hands.

December 19, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a heartfelt review Jim! We’re delighted Emily showed compassion, kept you informed and made the process smooth—especially with a home full of special memories. Your recommendation means the world to us.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Special shout out to Emily at The…

Special shout out to Emily at The Avenue. The process with her has been seemless, from initial reach out to handing the keys over. Every step of the process Emily was available to answer any questions and address any concerns, she kept me informed througout the whole process and made selling my property feel so easy! Emily, absolutly smashed it. Thank you!

December 12, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Stefan, thank you so much for taking the time to leave such a wonderful review! We’re thrilled Emily at The Avenue made the process seamless, kept you informed and made selling your property feel easy. Your kind words mean a lot to us.
Thank you, again.
James Humphries-Stone

Rated 5 out of 5 stars

Emma - The Avenue review

Emma, Helen and Steph were brilliant from start to finish. I instructed another Estate Agents before The Avenue and they were rubbish so swopped agents. Emma and her team were a breath of fresh air going above and beyond to get my house sale over the line. I would have no hesitation in recommending them in the future. Thank you. Tracey P

December 5, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you, Tracey, for taking the time to leave such a wonderful review. We’re delighted Emma, Helen and Steph were a breath of fresh air and went above and beyond to get your sale over the line. Your recommendation means a great deal.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Thank you SO much Bailee & Alice!

Thank you SO much Bailee & Alice!

I went to Bailee & Alice as I'm looking to buy my first home, - which is scary - and I got full advice on property, processes, what I need to be looking for, what is suitable for my circumstances & what I need to do moving forward.

Everything was so clear & well explained - I went away knowing exactly what I needed.

I've tried using other agents before and I just found the advice was so confusing.

This was different. A fully professional service and I felt like they both really cared.

Thank you again!

December 2, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Catherine, thank you so much for taking the time to leave such a lovely review! We’re delighted Bailee and Alice could make the process clear and supportive as you navigate buying your first home — that means a lot.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

I had a fantastic experience with this…

I had a fantastic experience with this estate agent. They found new tenants for my property very promptly and handled the entire process in a professional, efficient, and stress-free manner. Communication was clear throughout, and everything was taken care of quickly and smoothly.

A special shoutout to Holly, who was outstanding from start to finish: friendly, proactive, and extremely professional. I wouldn’t hesitate to recommend this agency to anyone looking for a reliable and high-quality service.

December 12, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Tom, thank you so much for taking the time to leave such a wonderful review! We’re thrilled that we could find tenants promptly and deliver clear communication throughout. Holly will be delighted by your shoutout — thank you for recognising her proactive, professional approach.
Thank you again,
James Humphries-Stone

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