The Bed Crafters Reviews 

70
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Had to write a review on the amazing service I received from the company from start to finish I was contacted by Zaheer he was very kind and patient to cater to what I needed I will 100% in future buy... See more

Rated 5 out of 5 stars

Just wanted to leave a review because I genuinely had a great experience. Bought a super king bed and from start to finish it was really straightforward. The customer service was brilliant — any que... See more

Rated 5 out of 5 stars

Excellent website made it simple to select options based on choice of bed. After purchasing a reinforced divan and headboard I emailed the company with a request. I’d been let down by an online compa... See more

Rated 5 out of 5 stars

The customer service has been excellent! From discussing fabric types, colours & sending free swatches so I could make my bed choice. Our beds are not due to arrive until 5th February, if they’re... See more

Company details

  1. Bedroom Furniture Store

Written by the company

At The Bed Crafters we manufacture exceptional beds and provide our customers with the best quality products and customers service. With over 10 years experience in the bedding industry, we produce the finest hand-crafted beds designed and manufactured by our team of experts with decades of experience using the finest quality materials sourced across the globe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(70)

19 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good old fashioned customer service!

From the moment the fabric samples arrived, our experience with The Bed Crafters has been flawless. A personal call to confirm the details, a delivery date set on the spot, and just one week later, our custom-made bed was here. Seamless service, clear communication, and updates right up to arrival. So impressed. 👌🏻✨

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

The customer service has been…

The customer service has been excellent!
From discussing fabric types, colours & sending free swatches so I could make my bed choice.

Our beds are not due to arrive until 5th February, if they’re anything like their customer service, I’m expecting great quality! Thank you!

January 27, 2025
Rated 5 out of 5 stars

Fantastic service and communication

Fantastic service and communication. Very helpful and I was given great advice!
The delivery was a dream, the driver called when he was an hour away which was very convenient. The superking ottoman box looks amazing!

November 22, 2024
Rated 5 out of 5 stars

Great service from a local UK business

Good customer service. The team in Dewsbury contacted me on a couple of occasions to confirm what I had ordered and double and triple checking on some things to ensure there would be no surprises upon delivery. It was handy to be able to customise the bed divans with regards to material, style, colour, storage, etc. This type of customisation is not offered by many bed suppliers and resellers in the UK. Order turnaround was far quicker than expected with the divans delivered within approximately a week of placing the order. They deliver their own products so there is no third party involved and this results in more seamless communication between the business, delivery driver(s) and customers. Overall was a fairly slick experience and offering a level of customer service we are not used to getting in the UK. More importantly, I am more than happy that this is a local UK business. You may not get the premium quality of beds you'll find in premium hotel chains, but you will get solid products and good customer service at very reasonable prices (prices you may find hard to compete with).

October 2, 2024
Rated 5 out of 5 stars

Beautiful ottoman box

Beautiful ottoman box - I love it, excellent quality, very well made and really good price. Delivery was even quicker than they quoted on website and communication was great, they called to ensure I made the correct order and to confirm best delivery date. Highly recommend.

October 1, 2024
Rated 5 out of 5 stars

Beautiful bed

Beautiful bed, cant fault this company in any way great from start to finish so helpful and reassuring with making the order, nothing was too much for them, would 100% recommend to any one if u thinking about making a purchase then u definitely wont be disappointed

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Beds

Beautiful Bed (third bought in 3 months) so that speaks volumes! Excellent communication from ordering to delivery which is always spot on time cannot recommend highly enough

June 7, 2024
Rated 5 out of 5 stars

Excellent Service

What an excellent company, from sending a swatch to finished bed and delivery. Our new bed is beautifully made and ordered and delivered within a week. A very nice gentleman rang with confirmation and delivery info. The delivery guys were most helpful. I would thoroughly recommend this company and the service they provide.

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

The customer service is A1!

The customer service is A1!! I recently had a great experience with Bed Craft when purchasing a new bed. I made a mistake with the delivery address, but the team was quick to rectify the issue and make sure my bed was delivered to the correct location. They were very understanding of my full-time work schedule and went above and beyond to accommodate a weekend delivery for me.

I am extremely satisfied with the service I received and would highly recommend bed craft. I will definitely be using them again! Thank you Bed Craft for your exceptional service!

March 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service I ordered online…

Excellent service I ordered online unsure about the company as I have never heard of them before. On the same day I ordered I received a call from them offering delivery within 4 days when it’s usually 10-14 days. They were able to deliver convenience to me on a Sunday. Bed came on-time they answered all questions that I queried efficiently and nothing was too much to ask. Bed was a good price and of good quality. Would use them again

April 7, 2024
Unprompted review
Rated 5 out of 5 stars

I can't recommend this company enough.....

I can't recommend this company enough. We've had the bed for about a month now and the whole experience with them was first class from beginning to end and the quality of the product far exceeds the cost. We live in a part of Devon which is slightly out of the way and The Bed Crafters went above and beyond what would be expected to ensure we got the quickly. Will be using them again the next time we need a bed.

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 experience!

Honestly can’t thank these guys enough!!
The bed was exactly what I wanted, amazing communication, quick delivery and quick fitting it. Thank you so much.. highly recommend everyone :)

February 16, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look