The Bed Heist Ltd Reviews 917

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the mattresses and bed frames, often describing them as comfortable and providing excellent sleep. The delivery service is frequently highlighted for being on time, efficient, and handled by courteous and helpful staff. Many people also appreciate the helpfulness of the staff during the ordering process, making the overall experience pleasant. However, some customers were dissatisfied with the product, specifically mentioning issues with mattresses dipping or being softer than expected after a short period. A few other people also felt that the product received did not match what was ordered online, or that parts like drawers arrived broken.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers praise the comfort and value of mattresses,... See more

Quality

Customers had positive experiences with quality, often praising the outstanding quality of mattresses and... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick delivery, with items... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, praising... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and politeness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bit sceptical at first Have never ordered mattress without trying first. Especially online. However after reading some reviews the heritage 5500 pillowtop had great reviews, I took a chance and can... See more

Rated 4 out of 5 stars

Had no problem at all asked to get it taken upstairs as man's a pensioner they obliged no bother, matress was just as it said very comfortable I'm getting great sleep well worth the money would defini... See more

Rated 4 out of 5 stars

Mattress delivered as expected.Haven't had such a good night's sleep in many years. Would recommend


Company details

  1. Mattress Store
  2. Bed Shop
  3. Furniture Manufacturer

Written by the company

Bed Heist


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

917 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I brought a bed with mattress after…

I brought a bed with mattress after just 3w of using it the mattress sunk from the middle after contacting them & sending them pictures I have had no response
Second hand beds think before you buy

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Hi buying a new mattress was made so…

Hi buying a new mattress was made so easy by dealing with this company from the enquiry to placing the order and the communication to let now know when delivery would be was fantastic. The icing on the cake is its a very comfortable mattress.
Brilliant service will buy again.
Highly recommended

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

This was my first time buying a large product online .I am very pleased with service which was offered from ordering to delivery. Time and date allocated was on point. The driver is very friendly, cheerful and carried all the beds himself. The beds are very comfy , I don't remember when I last had a good sleep Thank you bed heist

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from buying to delivery

Very good! Couldn’t fault the service at all. Great communication from purchasing to my mattress being delivered. Disposed of my old mattress as well for an extra fee on top, very happy. The guy that delivered was very friendly. Strong as an Ox carrying a double mattes on his shoulders with ease. Invoice given and have had contact since to make sure I was happy with my item. Can not fault at all! My new mattress is lush the best sleep I’ve had in ages great value for money and delivery 🚚 Thankyou
x Kelly stephens x

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered my bed Sunday came Wednesday…

Ordered my bed Sunday came Wednesday the quality is great the bed is solid can’t fault the customer service courtesy calls for timings and to make sure I’m happy and the care of packaging up the bed so there’s no damage is also great may be back for a mattress

February 28, 2024
Unprompted review

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