The Bed Heist Ltd Reviews 917

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the mattresses and bed frames, often describing them as comfortable and providing excellent sleep. The delivery service is frequently highlighted for being on time, efficient, and handled by courteous and helpful staff. Many people also appreciate the helpfulness of the staff during the ordering process, making the overall experience pleasant. However, some customers were dissatisfied with the product, specifically mentioning issues with mattresses dipping or being softer than expected after a short period. A few other people also felt that the product received did not match what was ordered online, or that parts like drawers arrived broken.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers praise the comfort and value of mattresses,... See more

Quality

Customers had positive experiences with quality, often praising the outstanding quality of mattresses and... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick delivery, with items... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, praising... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and politeness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bit sceptical at first Have never ordered mattress without trying first. Especially online. However after reading some reviews the heritage 5500 pillowtop had great reviews, I took a chance and can... See more

Rated 4 out of 5 stars

Had no problem at all asked to get it taken upstairs as man's a pensioner they obliged no bother, matress was just as it said very comfortable I'm getting great sleep well worth the money would defini... See more

Rated 4 out of 5 stars

Mattress delivered as expected.Haven't had such a good night's sleep in many years. Would recommend


Company details

  1. Mattress Store
  2. Bed Shop
  3. Furniture Manufacturer

Written by the company

Bed Heist


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

917 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Ordered New Bed and Mattress

Ordered New Bed and Mattress, was contacted to arrange delivery, Bed and Mattress was delivered on time and received a call that morning to confirm it was on its way, I then was contacted after delivery to check if everything was OK. Great Service.

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

please be aware

I had made a order with this company and paid a deposit, I was no longer needing the bed and when i went to cancel the order i was then issued with a cancellation fee witch i wasn’t made aware of at the time of purchase, they are not threatening to send debt collectors to my house! Please be aware when placing an order with this company!

March 23, 2025
Unprompted review
Rated 1 out of 5 stars

PLEASE DON'T USE BAD SERVICE

If I could give less than 1star I would.
Very helpful when ordering but delivery was at 10.15pm.
The mattress I ordered was heritage 5500 pro igel the one delivered was a heritage 5500 gel£75 cheaper than what I paid when I informed them next morning they asked for photos they then told me it wasn't their mattress ??? They would check and get back to me but they didnt.
I kept trying for a reply but no luck.
PLEASE DO NOT USE THIS COMPANY THE AFTER SERVICE IS TERRIBLE
DEFINITION OF THE WORD HEIST IS ROBBERY
I suspect most of these reviews are fake

March 10, 2025
Unprompted review
Rated 4 out of 5 stars

Could have done with better…

Could have done with better instructions other than that the bed is great storage is larger than I expected. Solid and firm frame excellent mattress for a good night sleep

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

I bought the 14-inch thick mattress…

I bought the 14-inch thick mattress with the gel topper for keeping cool. Its amazing to sleep on. Comfortable, I dont over heat, and its easy to move. The delivery driver was very polite and helpful. Very respectful too.
I can happily recommend The Bed Heist Company. If your looking for quick delivery, value for money and pleasant staff, then your on the right shopping page.
Thankyou so much
The Bed Heist Ltd.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

As I wos looking for a double mattress…

As I wos looking for a double mattress for my little girl and 1day I just spotted this website on Facebook, like many other things now days people advertise I wosent very sure to go forward or not however I did and the mattress came after 3 days if I remember correctly, delivery guy wose a bit early but that wosent problem couse he wose waiting for me great lad , after i put the mattress on my daughters bet it looked very good and she lis very happy with her new mattress one night she wosent ther and I tried my self very comfortably &now I'm looking forward to get my self a super king size mattress great price and very happy with mattress ,thanks guys

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Julie Tucker

Received my bed couple days after ordering it the bed is Apollo black plush velvet and is beautiful with a fabulous comfy mattress I am overall very pleased with my purchase also very well priced will deffo recommend this company and will also use again if need any more new beds thankyou

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

Still waiting for bed heist to come…

Still waiting for bed heist to come back to me re low quality mattress I was sent. They promised it was a firm mattress when purchased, they have sent me a soft lumpy uneven mattress. They are not getting back to & it’s shocking how they lie to get your order. Do not use this company.

December 14, 2024
Unprompted review

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