The Bed Specialist Reviews 

350
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally friendly and knowledgeable staff who provide thoughtful advice in the showroom without making anyone feel rushed to choose. People frequently express satisfaction with the brilliant service, noting that purchasing a new bed improves their sleep dramatically. Consumers also appreciate the seamless delivery process, where teams arrive on time, handle everything with care, and remove all packaging. Some reviewers were not happy with occasional concerns, mentioning minor delivery complications or finding a mattress that was initially too soft. Despite these small setbacks, visitors feel reassured by the professional support and patient assistance provided during visits.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable when guiding them through... See more

Product

Clients share positive opinions on product quality, expressing delight with comfortable mattresses, beds, and... See more

Service

People report positive experiences with service, frequently highlighting the welcoming staff, expert advice... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that crews are timely, professional,... See more

Quality

Customers had positive experiences with quality, expressing immense satisfaction with the excellent beds and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Preston Bed Centre are very knowledgeable about every aspect of a goods night sleep. They do not rush you to make a decision about which bed to choose, answering any questions which you have. Deliv... See more

Company replied

Rated 5 out of 5 stars

The staff at the Bed Specialists listened to what we wanted and provided us with the information we needed to make an informed choice. We were able to look at and try several mattresses in the shop.... See more

Company replied

Rated 5 out of 5 stars

I have nothing but praise for The Bed Specialist. Exceptional customer service combined with amazing products and expert knowledge.... what's not to love!? Everyone was so helpful, friendly and acc... See more

Rated 5 out of 5 stars

Really knowledgeable about the beds and spent lots of time advising us on how each option would fit our needs. Staff were all very pleasant and helpful and we were given good information about deliver... See more

Company replied


Company details

  1. Bed Shop
  2. also in
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Furniture Accessories
  6. Furniture Store
  7. Mattress Store

About The Bed Specialist

Written by the company

The Bed Specialist is a trusted independent family business trading in Yeovil for 60 years.

We offer unrivalled expert advice and guidance on a huge choice of quality beds and mattresses by leading brands such as Vispring, Hypnos, Enchanted House, Dunlopillo and more.

Our ethos is that great customer service, advice, competitive prices, and quality products should be at the centre of what we do and has been since the business was established in 1965.

With over 40 beds, mattresses and bed frames on display in our Yeovil showrooms we always look to expand what is on offer and source the finest beds and mattresses available from trusted suppliers.

Visit us in store at 106 Huish, Yeovil, BA20 1AQ to try and see for yourself, browse all our current offers on our website at www.thebedspecialist.co.uk and speak to one of our trained friendly team on 01935 423596 for the best advice and guidance.

We offer free national home delivery, bed assembly and old bed recycling services. Our 14 day price match guarantee means you can be assured of the most competitive prices or the difference refunded after purchase. We even offer a 100 night sleep trial on selected brands and mattresses for added peace of mind.

Our third generation family business is here to offer you the very best customer experience from our home in Yeovil - care, attention, advice and knowledge with extensive choice and the very best prices.

Call us today to see if we can help you find your perfect new bed. We look forward to speaking with you.

Our Website

Beds

Mattresses

Headboards


Contact info

4.9

Excellent

TrustScore 5 out of 5

350 reviews

5-star
4-star
3-star
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1-star

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4.9

All reviews

(350)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New Dunlopillow Elite Comfort Mattress

From the moment I stepped into the shop, Nick couldn't have been more helpful. I tried so many beds until he found the right one for me. I was in the shop for well over two hours making my choice. The bed has now been delivered by Nick's team, and is so comfortable, thanks to Nick's help. I also ended up buying a mattress protector and two new pillows, there is so much to offer at 'The Bed Specialist'. I have no hesitation in recommending Nick and his team to anyone if you want to ensure you 'get it right'. Also I could park right outside the shop and just felt it was all such a personal service. Well done team :-)

September 20, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

This is music to our ears Roz, Thank you.

I take such a long time choosing just the right collections and products to offer in store and online, always looking at quality and price. I'm pleased the whole experience was a good one for you...

Sleep well,
Nick

Rated 1 out of 5 stars

I know what my grave will feel like

The mattress we believed we ordered was labelled on the website as medium. When said mattress arrived there is no label on the mattress Indicating any reference to its rating let alone medium. we have contacted Bed specialists to ask if there is possibly a mistake, because its like sleeping on the floor. They responded with it takes 2 weeks to settle. I have purchased a memory foam topper to save my sanity but alas no comfort is to be found on this mattress. And we have to bin it. I feel the bed specialists are selling products that possibly are not what they seem on the website. There is zero return policy with this company.

October 10, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Hi Tom,
We are so sorry to read these comments and can only apologise again for the experience you've had with the mattress recently purchased from us!

Thanks for reaching out to us, we did ask you to give the mattress a little more time before contacting us again because it can take our bodies a few nights to adjust to a new sleeping surface. I confirmed your purchase was the correct mattress and comfort grade listed and unfortunately as no fault was reported and you had un packaged and slept on the mattress - due to hygiene reasons we can't take it back and re sell it.

I'm so sorry you feel we have not met our extremely high standards of customer care and the mattress you have chosen from us isn't quite what you expected. We'll contact you again shortly to see if we can help you in any way.

Thanks for the comments, we'll take this on board and use them to improve our service in the future. If you have any concerns as to the build quality or discover a fault, please get in touch immediately and we will arrange a home inspection and possible exchange for you.

Take care,
Nick

Rated 5 out of 5 stars

Fantastic Company

It is wonderful to walk into a family owned business which has a real place in the local community and displays a real pride in their history.

Service is brilliant, staff are friendly, helpful and knowledgable.

Delivery on time and with no problems at all

Would definately recommend The Bed Specialist

September 20, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thanks for the fantastic review, we appreciate knowing the work we do and the service we provide matters and folks are happy with the products we sell.

Here's to the next 60 years!
Sleep well,
Nick and team

Rated 5 out of 5 stars

Absolutely outstanding service in every…

Absolutely outstanding service in every respect. We experienced wonderful customer service, clear unbiased advice, no hard sell. Cannot recommend highly enough.

September 20, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

That is a fabulous write up - thank you so much! We truly appreciate it when local customers recommend us like that - others will read this and hopefully trust us with their next purchase!

We hope you sleep well, and thanks once again for shopping with us!

Take care,
Nick

Rated 5 out of 5 stars

We were very impressed by the quality…

We were very impressed by the quality of the products and the knowledge and professionalism shown. We were made extremely welcome and not pressurised into making any decisions. Ultimately we purchased a rather splendid mattress and will definitely use the Bed Specialist again 😊

September 27, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

We are thrilled to know you had such a great experience shopping with us, thanks so much for your business!

Sleep well and see you again some day,
Nick

Rated 5 out of 5 stars

Personal Buying Experience!

We decided to buy our new mattress from a local family company hoping for a more personalised experience and advice due to suffering from a painful back. We weren't disappointed, not rushed, lots of advice, lots of choice and no pressure! We haven't actually slept on our new mattress yet but am confident we will get a good night sleep when we do. I would, and have, recommend anyone in the market for a new mattress or pillow to shop here!

September 27, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Hi Maria,
That's a lovely thing to read, thank you for that.

When you do finally get to sleep on your new mattress, call us and let us know how you're getting on. We hope you'll get untroubled sleep for many years to come!

Take care,
Nick

Rated 5 out of 5 stars

The Huish Bed Specialist family company.

We have always used the Huish Bed Specialist company with confidence. Their service is impeccable from ordering to delivery, the atmosphere is calm to enable you to select your bed/mattress and the staff have thorough knowledge of each bed. It’s then delivered, assembled quietly and efficiently and any packaging is taken away. Guidance and help with choosing your bed is always given if needed. A good feeling to support a local family company.

October 1, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Hi Stephanie,
This is exactly the feeling we hoped customers would get when they are welcomed into our showrooms.

I am so happy you were able to find the bed of your dreams and thanks for the in-depth review of your recent experience.

I hope others feel the same too!

Sleep well and take care.
Nick

Rated 5 out of 5 stars

Great service from The Bed Specialist…

Great service from The Bed Specialist when purchasing a new rattan headboard. It was made to order and I was kept informed during the manufacturing process. Delivered today, the headboard looks great. Very pleased with my purchase!

September 10, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thanks Alison, we really appreciate your review and recommendation.
Nick

Rated 5 out of 5 stars

Locally ran company

Locally ran company, very helpful and knowledgeable staff.
Amazing customer service, delivered bed and built it. Would highly recommend to anyone looking for a new bed or mattress.

August 7, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thanks so much Naomi, we appreciate your review.
Nick

Rated 5 out of 5 stars

Repeat customer

We’ve bought several mattresses from The Bed Specialist over the past 30+ years and the service and professionalism has always been excellent.

The sales team are extremely knowledgeable and seem genuinely interested in getting the right mattress for you. I didn’t feel under any pressure to make a purchase but glad we did as we are really pleased with our new mattress.

The delivery was quicker than expected and, again, the service was excellent.

July 24, 2025
Rated 5 out of 5 stars

Found the Bed Specialist while looking…

Found the Bed Specialist while looking for some hard to find pillows; called them to check availability, was promptly and courteously assisted, and received the desired pillows less than 36 hours later. Excellent service, highly recommended.

August 13, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thank you for the kind review, we appreciate it!

Rated 5 out of 5 stars

Good personal service would recommend

Good personal service from our local bed specialist. Delivery good and polite delivery men.
A good experience would recommend shopping at the Bed Specialists

August 6, 2025
The Bed Specialist logo

Reply from The Bed Specialist

We are thrilled you had such a good experience shopping with us, thank you once again for your purchase and we hope you are sleeping well!
Best wishes,
Nick

Rated 5 out of 5 stars

Excellent service

The service, support and information about the mattress was excellent. The delivery was as planned and professional.

August 7, 2025
The Bed Specialist logo

Reply from The Bed Specialist

We appreciate the review, and your business.
Thanks once again,
Nick

Rated 5 out of 5 stars

We are so pleased with the friendly and…

We are so pleased with the friendly and helpful advice
when we visited your showroom and selected our new
mattress' The help from Tom & his mate when they
delivered our purchase was also very good and much
appreciated, We have no hesitation in recommending your Company to friends and family.
With kind regards William Hitch

July 24, 2025
The Bed Specialist logo

Reply from The Bed Specialist

Thank you once again for the kind recommendation Mr Hitch,
Take care,
Nick

Rated 5 out of 5 stars

Excellent Service

An absolute pleasure to deal with, so informative, friendly and value for money. The delivery drivers were helpful and polite too. We would recommend The Bed Specialist over any other retailer for sure - Thank you

July 9, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thanks for the kind recommendation Jayne, we really appreciate that. Sleep well,
Nick and The Bed Specialist Team

Rated 5 out of 5 stars

Really helpful and knowledgeable staff.

Really helpful and knowledgeable staff.
Super comfortable bed.

June 9, 2025
The Bed Specialist logo

Reply from The Bed Specialist

Thanks for recommending us - we're glad you find the bed so comfy, that's always a relief to hear!!

Take care,
Nick

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