The Bed Specialist Reviews 

351
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally friendly and knowledgeable staff who provide thoughtful advice in the showroom without making anyone feel rushed to choose. People frequently express satisfaction with the brilliant service, noting that purchasing a new bed improves their sleep dramatically. Consumers also appreciate the seamless delivery process, where teams arrive on time, handle everything with care, and remove all packaging. Some reviewers were not happy with occasional concerns, mentioning minor delivery complications or finding a mattress that was initially too soft. Despite these small setbacks, visitors feel reassured by the professional support and patient assistance provided during visits.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable when guiding them through... See more

Product

Clients share positive opinions on product quality, expressing delight with comfortable mattresses, beds, and... See more

Service

People report positive experiences with service, frequently highlighting the welcoming staff, expert advice... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that crews are timely, professional,... See more

Quality

Customers had positive experiences with quality, expressing immense satisfaction with the excellent beds and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Preston Bed Centre are very knowledgeable about every aspect of a goods night sleep. They do not rush you to make a decision about which bed to choose, answering any questions which you have. Deliv... See more

Company replied

Rated 5 out of 5 stars

The staff at the Bed Specialists listened to what we wanted and provided us with the information we needed to make an informed choice. We were able to look at and try several mattresses in the shop.... See more

Company replied

Rated 5 out of 5 stars

I have nothing but praise for The Bed Specialist. Exceptional customer service combined with amazing products and expert knowledge.... what's not to love!? Everyone was so helpful, friendly and acc... See more

Rated 5 out of 5 stars

Really knowledgeable about the beds and spent lots of time advising us on how each option would fit our needs. Staff were all very pleasant and helpful and we were given good information about deliver... See more

Company replied


Company details

  1. Bed Shop
  2. also in
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Furniture Accessories
  6. Furniture Store
  7. Mattress Store

About The Bed Specialist

Written by the company

The Bed Specialist is a trusted independent family business trading in Yeovil for 60 years.

We offer unrivalled expert advice and guidance on a huge choice of quality beds and mattresses by leading brands such as Vispring, Hypnos, Enchanted House, Dunlopillo and more.

Our ethos is that great customer service, advice, competitive prices, and quality products should be at the centre of what we do and has been since the business was established in 1965.

With over 40 beds, mattresses and bed frames on display in our Yeovil showrooms we always look to expand what is on offer and source the finest beds and mattresses available from trusted suppliers.

Visit us in store at 106 Huish, Yeovil, BA20 1AQ to try and see for yourself, browse all our current offers on our website at www.thebedspecialist.co.uk and speak to one of our trained friendly team on 01935 423596 for the best advice and guidance.

We offer free national home delivery, bed assembly and old bed recycling services. Our 14 day price match guarantee means you can be assured of the most competitive prices or the difference refunded after purchase. We even offer a 100 night sleep trial on selected brands and mattresses for added peace of mind.

Our third generation family business is here to offer you the very best customer experience from our home in Yeovil - care, attention, advice and knowledge with extensive choice and the very best prices.

Call us today to see if we can help you find your perfect new bed. We look forward to speaking with you.

Our Website

Beds

Mattresses

Headboards


Contact info

4.9

Excellent

TrustScore 5 out of 5

351 reviews

5-star
4-star
3-star
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1-star

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4.9

All reviews

(351)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really helpful and knowledgeable staff.

Really helpful and knowledgeable staff.
Super comfortable bed.

June 9, 2025
The Bed Specialist logo

Reply from The Bed Specialist

Thanks for recommending us - we're glad you find the bed so comfy, that's always a relief to hear!!

Take care,
Nick

Rated 5 out of 5 stars

There was no pressure

There was no pressure. We were allowed to test the different beds/ mattresses without sales pressure but given information when we asked questions.

May 27, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thank you so much for the kind review Wendy, we always strive to be helpful without pressuring anyone! Nobody likes pushy salesman do they!
Take care,
Nick

Rated 1 out of 5 stars

Terrible experience with Nick and Bed…

Terrible experience with Nick and Bed Specialist. Ordered a mattress pad for my mattress. A month later it arrives. I take it out of the box and open the packet to discover it's a single not a king size as requested. Nick was incredibly rude and patronising and refused to help. Be careful with this company.

June 21, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Hi Matt, we really value honest feedback and will always go above and beyond to help every customer no matter how we are treated.

I can confirm the bedding item you purchased from us was the correct size as stated on your online order and I am so sorry but we don't accept bedding returns when unpackaged. Thank you for checking and accepting these terms when ordering from us.

Im sorry to read you are not satisfied with the bedding you purchased. I am very happy to offer you another item at wholesale if this is acceptable to you. If there is any way we can help in the future please don't hesitate to get in touch.

Thanks so much for supporting our family business with your recent purchase and I hope this goes some way to showing you we treat every customer fairly.
Take care,
Nick

Rated 4 out of 5 stars

Knowledgeable

Friendly, efficient and knowledgeable service, almost unique these days.

June 9, 2025
The Bed Specialist logo

Reply from The Bed Specialist

Hi Julia,
Great endorsement and thank you so much for taking the time to recommend us!
Sleep well,
Nick

Rated 5 out of 5 stars

Helpful & Courteous

Team consistently have given plenty of helpful advice. Delivery men were very courteous and helpful.

June 9, 2025
The Bed Specialist logo

Reply from The Bed Specialist

Thank you so much for the positive review of your recent experience shopping with us.
Sleep well and hope to see you again one day.
Nick and The Bed Specialist team

Rated 5 out of 5 stars

Excellent Service

Excellent knowledgeable and friendly owner, who showed me the ideal mattress, after I explained what I needed. The delivery staff were really helpful, polite and friendly.

June 9, 2025
The Bed Specialist logo

Reply from The Bed Specialist

Hi Sarah,
This was a delight to read and really shows us we are doing the right thing. Thanks again for shopping with us and we hope you are sleeping well...
Take care,
Nick

Rated 4 out of 5 stars

Good delivery

Good delivery , shame not everything I wanted was in stock

May 15, 2025
The Bed Specialist logo

Reply from The Bed Specialist

Hi there,
Thanks for the great feedback, we always try to stock as much as possible and we're sorry if not quite everything was available that you wanted in the timescale.
Thanks so much for the other items ordered and we hope you are loving them!
All the best,
Nick

Rated 5 out of 5 stars

Good service …

Good service got to try lots of beds before making a choice was delivered two weeks later was given a call to let me no what time delivery was going to be .all-round good service nice to use independent shop that must be doing something right as its their 60th year 10 out of 10.

May 1, 2025
The Bed Specialist logo

Reply from The Bed Specialist

10 out of 10 is an amazing rating, thanks!

Appreciate you buying from us, and writing such a great review of your experience.

Take care
Nick

Rated 5 out of 5 stars

Great customer service

Great choice and customer service. Always buy beds from here, good quality and they definitely give a personal service.

April 9, 2025
The Bed Specialist logo

Reply from The Bed Specialist

Hello Mrs Barber,
It's lovely to read the positive ratings and reviews from our customers, we appreciate that a lot.
Thanks for the recent purchase, we hope you're sleeping well.
Nick

Rated 5 out of 5 stars

Excellent

Excellent, friendly, knowledgeable service. Professional delivery service. Bed was assembled without any problems. Bed extremely comfortable. Would thoroughly recommend.

April 10, 2025
The Bed Specialist logo

Reply from The Bed Specialist

Thanks for the great review!

Rated 5 out of 5 stars

Wonderful family run business!

Wonderful family run business! Lovely pleasant atmosphere in The Bed Specialist.
Very helpful in making us a choose the right beds. Quick and easy delivery. Glad to help a very friendly Yeovil run business. Would definitely recommend The Bed Specialist.

March 31, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Fantastic review there, we love reading your comments and that made us smile a lot.

Thanks once again for the recent purchase and we hope you are sleeping well,
Nick

Rated 5 out of 5 stars

Friendly service

Friendly service. Good advice and very knowledgeable on products. Kept updated throughout the purchase and delivered on time by two helpful chaps.

April 10, 2025
The Bed Specialist logo

Reply from The Bed Specialist

Thanks very much for your kind review, we really appreciate your business.

Rated 5 out of 5 stars

An exceptional service from The Bed…

An exceptional service from The Bed Specialist.
I made a error in my order, which was quickly resolved and change without any issues or added expense. The staff were incredibly professional and very helpful. Thank you Nick for all your help. I would not hesitate to use The Bed Specialist again.

April 10, 2025
The Bed Specialist logo

Reply from The Bed Specialist

Thank you for your business and kind review, we really appreciate your recent online order. I am glad we could help.

Best wishes,
Nick

Rated 5 out of 5 stars

A brilliant experience- The staff were extremely helpful within…

The staff were extremely helpful within the shop and at delivery. They were also knowledgeable and a pleasure to deal with

April 10, 2025
The Bed Specialist logo

Reply from The Bed Specialist

That's brilliant, thanks for the great review.

We're so thrilled you liked the experience shopping with us, thanks again for your recent purchase.

Tom and the bed specialist team

Rated 5 out of 5 stars

Love my quilt purchased from The Bed…

Love my quilt purchased from The Bed Specialist. It was a good price, promptly delivered with lots of communication about timings etc.

April 9, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thank you Hilary for the kind review. We hope you continue to sleep well under your beautiful new bedding.

Nick and the team

Rated 5 out of 5 stars

Luna bed

A really comfortable bed.

April 3, 2025
The Bed Specialist logo

Reply from The Bed Specialist

Thanks Carol, that's great to read.

Sleep well,
Nick and the team

Rated 5 out of 5 stars

Just excellent!

Visiting the shop to choose the bed was a great experience. Very helpful people. Delivery was timely and undertaken with care. All in all, a smooth and enjoyable process.

March 12, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

That's great, thanks so much for the endorsement and your kind recommendation!

We really hope you sleep well,
Nick and the team

Rated 5 out of 5 stars

Highly recommend The Bed Specialist

Highly recommend The Bed Specialist. Couldn't be more pleased with our new bed. Lovely modern shop with a great range of beds and even more online. Shop staff and delivery team are extremely knowledgeable and very friendly.

March 13, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thanks for the great review Lynda, we are super happy you love your new bed and thanks again for shopping with us!

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